RedTen customers lose broadband service (again)
Yesterday, ISPreview uncovered some bad news for RedTen broadband customers following an announcement by the RedTen supplier NJPServices, that they were ceasing supply of broadband services to RedTen customers at the end of the month. This followed news earlier this year where BT disconnected the service of RedTen customers due to repeated non-payment. At this point, NJP picked up provision of the service and has done so for the last three months.
RedTen have always had a controversial service--When first launched, the service offered a free computer with the broadband connection as long as you maintained the contract for 3 years. In February 2007 RedTen's parent company, Watford Electronics was bought out by another company known as Globally Ltd which operated from the same address as RedTen, but were a separate legal entity. It seems the free PC offer was withdrawn for new customers at this point.
Now it appears that a different company, Fatcat Communications, has started to contact RedTen customers after acquiring some of their assets. Again, the company appears to be operating from the same address as Watford Electronics and the original company behind RedTen, with the domain name (fatcatinternet.com) being registered to the address of Clode Retail Finance, the finance company behind RedTen. Fatcat have told users that they will be responsible for provision of Broadband services.
In another twist, NJPservices have actually cut off service today according to users at moneysavingexpert.com, earlier than originally stated and have placed users in a walled garden (so the only webpage they can access is that with a copy of the message in the original e-mail).
Users caught up in this mess may wish to contact NJPServices and ask for a MAC code so you can migrate your service to another provider, although be aware that if you have received a PC your contract with Clode may still be enforceable so you should seek advice (from a Solicitor or the Citizens Advice Bureau) as to whether you are required to continue to pay for this first.
The letters sent to RedTen customers can be seen at ISPreview.