More information on changes at Post Office
The switch over to a different wholesale provider at the Post Office for its telephone and broadband products has been underway for a few weeks, but there has been ongoing worries about what the changes will actually entail. To try and quell peoples worries we put a few questions to the Post Office.
- Will voice only customers remain on a WLR (not unbundled)
Those currently just paying telephone line rental to the Post Office will remain on a WLR product. The result of this is that if you have broadband also on the line it will be unaffected by the changes at the Post Office.
- Will those who currently have a Home Phone + Broadband bundle be
given an option to remain on the non-LLU platform, or will a move to a full LLU
(fully unbundled) product be mandatory?
The answer is that the majority of people will be moved to a full LLU platform, the benefit being ADSL2+ will then be available boosting speeds. Only those who are in an on-net (i.e. where TalkTalk LLU services are available, ~95% of UK) will move to the fully unbundled network, those outside this footprint will remain on a WLR + SMPF service.
- Will broadband only customers be forced to move their telephone
line rental to the Post Office?
For those customers who signed up to a broadband only deal, they will change wholesale provider, but remain on a shared LLU service. This means that there will be zero impact on the telephone line rental.
The office Post Office guide for what is happening is online but it is aimed at the customers who do not care what the difference between full LLU and shared LLU is. For those not aware, on a shared LLU (Local Loop Unbundled) connection, your broadband is unbundled, but you retain the freedom to move your telephone line rental between providers. With full LLU both the broadband and telephone are on an a different wholesale providers hardware, so you cannot move either of the products independently of each other.
The new Post Office basic line rental follows the current trend of only including weekend telephone calls in the basic bundle, but at £12/month is cheaper than many competitors, for the more traditional Evening and Weekend you need to add £1.25 to the monthly bill. The Post Office is not the only operator in the budget end of the telephone line rental arena, there is also Primus at £11.38 for line rental and evening/weekend calls, though with an 18 month contract.