No problems with download speed etc but very expensive compared with competitors, I must get around to changing provider

Very reliable but expensive compared with other providers but I suspect if I was to inform them I was changing provider they would the cost

Changed from BT just before xmas and only reason was because of price as BT was very quick and reliable but been on EE now for 2 months and cant fault then speed is slightly quicker and reliability is as steady as BT was and now paying 1/2 the price Happy Days

I switched from Vodaphone fibre to EE fibre broadband when my contract finished last November. The process was almost seamless. The new ISP has been very efficient and everything works well. The speed is as much as I can get here and the connection is very reliable.
I chose EE as they were offering one of the lowest prices at the time. The contract is 18 months at which time there will be a price rise, but I'll simply switch again if I can't secure a reasonable deal then.

Speed is never anywhere near what I’m paying. Looking for a better option now.

Excellent,great speed and great consistency

We live in a rural area. Our Internet is very unreliable and extremely slow. EE, as with others, are not interested in improving the service we receive and although they'll send out BT engineers (in whatever guise it's the same) they will only patch the ancient copper lines to give us the same old rubbish phone line and broadband service.
When will someone tell them all enough is enough?

I ordered G.Fast with promised speeds of about 100mbps, I max out at the package maximum speeds of 140mbps down. The latency to 8.8.8.8 is only 3ms and to my gaming teamspeak is about 4ms which is insanity.

When we had flooding on our road which killed our landline i spoke to the dedicated g.fast team who got openreach out within a week, in the meantime they gave me 200GB mobile data which was more than enough. Waited a bit long for a fix but that's openreaches fault not EE's.

Was shocked at how good the connection and service actually were after some of the reviews on here.

am receiving down 60mbps wifi, up 20mbps, this is what i am pying for, so all is good, will renew again, not had to contact customer servicers so am not able to rate.

Okay but could reward loyalty more!

EE Home Broadband would be excellent were it not for the distance we live from the exchange. Despite trying hard for us, EE could only get 1 Mbps from the old copper line. Again, not EE's fault, but we are paying the same as others who are getting at least 30x faster broadband.

EE Home Broadband would be excellent were it not for the distance we live from the exchange. Despite trying hard for us, EE could only get 1 Mbps from the old copper line. Again, not EE's fault, but we are paying the same as others who are getting at least 30x faster broadband.

EE is probably worse than the atrocious average at connection speeds and reliability of staying connected. In the early days my router was flying at top speed. However, after three years I am almost back to Dial-Up speeds; or I am doing something else whilst waiting for the router to re-connect with the outside World. Disgusting! the advice to keep moving to other suppliers every year is most certainly sound advice. I will be moving to a competitor in October 2019, when my current contract expires. Having spent twenty seven years in Germany and become used to high quality and service, I am at a loss to understand the shocking service now! It is actually down to the company's "contention Ratio".

I was happy with EE at first as it offered a competitive price and the download speed whilst not the best was constant. However last month the price was hiked considerably and the connection no longer reliable as it becomes very slow or drops out completely at busy times.

Very happy with EE with everything from Speed, reliability and customer service.
You wouldn't think they are now part of BT as they were were my previous provider and were the total opposite of EE.

Always been good on speed and reliability, onlt had to use customer services once and that was a good experience.

Having agreed a deal they promptly increased the price. OK, I have the right to cancel, but it's not a good thing to do.

well,
it's just the BT landline of 1.1 miles to the cainet,with part aluminium landline,that is the problem!

we pay 2019 tariffs for a 1970 landline of 5-7+ mbps.

since I have changed to EE from TalkTalk ( which I had been with for about 10 years) have noticed a vast increase in not only download speed (although on same speed package) but upload speed also, 62mbs down and 23mbs upload, also the router is a vast improvement, speeds do not change from wifi or wired, cant ask for more, well recommend, kept me well informed on change over, have not had need to contact customer services yet, well pleased that I changed.

EE Review

I pay £18 per month for a 17MB connection using my own
TP-LINK 300MBps Router.

I get a download speed that averages out at about 15 - 16 MBps
and an upload speed that averages out to about 0.9 - 1MBps.

As this connection has always worked OK for me, I have had no
experience of user support or communications with EE or their
predecessors; Freeserve, Wanadoo and Orange.

Would I recommend this company, then I would say no as, for
personal reasons, I make a point of never make reservations
good or bad.

coothead

Formerly with plus.net who were an installation/changeover nightmare beyond belief only to find ee as also part of bt almost as incompetent and unprofessional with its accounting madness!
Overall every part of bt and its subsideries got it completely wrong too often.
Customer service waffled and lied and thought they were being clever!
They all steal each others customers without being both competent and professional.
In comparison to the General Post Office Telephones they are are needing direct effective leadership which is totally lacking STILL!
Some individuals in bt,plus.net and ee are brilliant but they are a small number unrewarded and unrecognised!
This is what is wrong with short-term marketing and honest trading being absent.
The uk landline industry has been hijacked by twats.And the majority do not care beyond the next pay packet!
This is purely from everlasting bitter experiences!
My Sam Knows white box is witness to it all......a sick joke.

Still paying premium rate so much for loyalty!

Generally very good with consistent high speed ( circa 70+ MBs)
However, this last week we were off air for best part of 1 day!

I have found that the speed will drop, will lose connection, at any time of the day.

I have a Samknows Whitebox fitted to my connection which provides an industry standard measurement of the service provided.

https://www.samknows.com

I pay for 75Mbps but get an average of 48.5Mbps with a maximum achieved of 48.8Mbps.

EE,a BT company,managed to send me bills for more than my 18 months fixed contract amounts.

They corrected this with no communication or apology.

My experience with BT and its other companies over many years has been atrocious!

My BT landline cabinet is 1.1 miles away and I still have aluminium as part of my landline installed in 1970 whilst I pay national 2018 prices for my landline.

AN INDICTMENT OF PRIVATISATION RESULTING IN PROFIT BEFORE CUSTOMER SERVICE!

Really good so far!

Excellent speed & reliability. Hardly ever down (probably shouldn't tempt providence!) & great price alongside free phone calls anytime including mobiles & some foreign calls.

I upgraded on 8 May to fibre broadband just before I went into hospital. Since then I have been without broadband! Now I'm waiting for an Openreach engineer. Not at all happy.

EE seem to have a major problem in their accounts department:I am on a fixed monthly price contract and they have started to charge a higher incorrect amount every month.
I find most suppliers the same with wonderful 'blah blah talk' and completely useless service.
You cannot sort this out by sending them a simple e-mail because they have stopped dealing with e-mails!!
All promises and very poor customer service.