Speed and reliability very good, but expensive compared with other providers, some of it my fault, I should challenge them to reduce cost

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Name | EE |
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Legal Name | Everything Everywhere Limited |
Also Known As | Orange T-Mobile Wanadoo Freeserve |
Company Type | UK Limited Company ( company number: 02382161 ) |
IPv6 Support |
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Sales Telephone | 0800 953 5836 (Free Call (e.g. 0800)) Mon - Fri (Open 24hrs) | Sat (Open 24hrs) | Sun (Open 24hrs) |
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Support Telephone | 0844 873 8586 (Non-geographic "lo-call" (e.g. 0845)) Mon - Fri (Open 24hrs) | Sat (Open 24hrs) | Sun (Closed) |
Speed and reliability very good, but expensive compared with other providers, some of it my fault, I should challenge them to reduce cost for the last good few years, I have enjoyed being a EE customer, however I received an email yesterday telling me my contract is due for renewal in 2 weeks time, fine I thought until I seen how much the increase was £17.00 for the exact same service. 72mbs. had they done something to increase the speed it would have gone someway to staying with them. I am now moving to vodaphone 200mbs and £7.00 cheeper. thanks EE but in todays climate £17.00 increase for no better a service just does not equate.
Very trouble free and great service. So glad I left BT. Changed over from BT, upload speed went from 2.2Mbps to average of 0.85Mbps, could not solve the issue despite some very helpful staff, if you are any distance from Cabinet, bewareissues on upload performance, at best download is only 14Mbps on FTTC 900m from cabinet. EE is a good ISP and our recent upgrade to fibre was seamless with a brilliant Openreach engineer completing the work very professionally,on 03-june2020.
Works well but It is expensive compared with other providers, must get around to moving To expensive must get around to moving to another provider or get them to reduce cost As with all reviews it is important to qualify that the landline is BT Wholesale property and is the sole reason for any 'present' disatisfaction.But it is what is being paid for to rent monthly!
Poor service - a tree over the highway is about to take down our wire, but EE seem uninterested. Very reliable and good speed, BUT I must get round to challenge there cost as there are many other providers 50% cheaper who appear to be as good, but at this moment there are more pressing things to worry about. price increase of 37p, I think I can handle that, no slow downs great, especially during these dark days of covid19, and a lot more people on line. No problems with download speed etc but very expensive compared with competitors, I must get around to changing provider Very reliable but expensive compared with other providers but I suspect if I was to inform them I was changing provider they would the cost Changed from BT just before xmas and only reason was because of price as BT was very quick and reliable but been on EE now for 2 months and cant fault then speed is slightly quicker and reliability is as steady as BT was and now paying 1/2 the price Happy Days I switched from Vodaphone fibre to EE fibre broadband when my contract finished last November. The process was almost seamless. The new ISP has been very efficient and everything works well. The speed is as much as I can get here and the connection is very reliable.
Speed is never anywhere near what I’m paying. Looking for a better option now. Excellent,great speed and great consistency We live in a rural area. Our Internet is very unreliable and extremely slow. EE, as with others, are not interested in improving the service we receive and although they'll send out BT engineers (in whatever guise it's the same) they will only patch the ancient copper lines to give us the same old rubbish phone line and broadband service.
I ordered G.Fast with promised speeds of about 100mbps, I max out at the package maximum speeds of 140mbps down. The latency to 8.8.8.8 is only 3ms and to my gaming teamspeak is about 4ms which is insanity. When we had flooding on our road which killed our landline i spoke to the dedicated g.fast team who got openreach out within a week, in the meantime they gave me 200GB mobile data which was more than enough. Waited a bit long for a fix but that's openreaches fault not EE's. Was shocked at how good the connection and service actually were after some of the reviews on here. am receiving down 60mbps wifi, up 20mbps, this is what i am pying for, so all is good, will renew again, not had to contact customer servicers so am not able to rate. Okay but could reward loyalty more! EE Home Broadband would be excellent were it not for the distance we live from the exchange. Despite trying hard for us, EE could only get 1 Mbps from the old copper line. Again, not EE's fault, but we are paying the same as others who are getting at least 30x faster broadband. EE Home Broadband would be excellent were it not for the distance we live from the exchange. Despite trying hard for us, EE could only get 1 Mbps from the old copper line. Again, not EE's fault, but we are paying the same as others who are getting at least 30x faster broadband. EE is probably worse than the atrocious average at connection speeds and reliability of staying connected. In the early days my router was flying at top speed. However, after three years I am almost back to Dial-Up speeds; or I am doing something else whilst waiting for the router to re-connect with the outside World. Disgusting! the advice to keep moving to other suppliers every year is most certainly sound advice. I will be moving to a competitor in October 2019, when my current contract expires. Having spent twenty seven years in Germany and become used to high quality and service, I am at a loss to understand the shocking service now! It is actually down to the company's "contention Ratio". I was happy with EE at first as it offered a competitive price and the download speed whilst not the best was constant. However last month the price was hiked considerably and the connection no longer reliable as it becomes very slow or drops out completely at busy times. Very happy with EE with everything from Speed, reliability and customer service.
Always been good on speed and reliability, onlt had to use customer services once and that was a good experience. Having agreed a deal they promptly increased the price. OK, I have the right to cancel, but it's not a good thing to do. well,
we pay 2019 tariffs for a 1970 landline of 5-7+ mbps. since I have changed to EE from TalkTalk ( which I had been with for about 10 years) have noticed a vast increase in not only download speed (although on same speed package) but upload speed also, 62mbs down and 23mbs upload, also the router is a vast improvement, speeds do not change from wifi or wired, cant ask for more, well recommend, kept me well informed on change over, have not had need to contact customer services yet, well pleased that I changed. EE Review I pay £18 per month for a 17MB connection using my own
I get a download speed that averages out at about 15 - 16 MBps
As this connection has always worked OK for me, I have had no
Would I recommend this company, then I would say no as, for
coothead Formerly with plus.net who were an installation/changeover nightmare beyond belief only to find ee as also part of bt almost as incompetent and unprofessional with its accounting madness!
Still paying premium rate so much for loyalty! Generally very good with consistent high speed ( circa 70+ MBs)
I have found that the speed will drop, will lose connection, at any time of the day. I have a Samknows Whitebox fitted to my connection which provides an industry standard measurement of the service provided. https://www.samknows.com I pay for 75Mbps but get an average of 48.5Mbps with a maximum achieved of 48.8Mbps. EE,a BT company,managed to send me bills for more than my 18 months fixed contract amounts. They corrected this with no communication or apology. My experience with BT and its other companies over many years has been atrocious! My BT landline cabinet is 1.1 miles away and I still have aluminium as part of my landline installed in 1970 whilst I pay national 2018 prices for my landline. AN INDICTMENT OF PRIVATISATION RESULTING IN PROFIT BEFORE CUSTOMER SERVICE! Really good so far! Excellent speed & reliability. Hardly ever down (probably shouldn't tempt providence!) & great price alongside free phone calls anytime including mobiles & some foreign calls. I upgraded on 8 May to fibre broadband just before I went into hospital. Since then I have been without broadband! Now I'm waiting for an Openreach engineer. Not at all happy. EE seem to have a major problem in their accounts department:I am on a fixed monthly price contract and they have started to charge a higher incorrect amount every month.
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EE have never let me down; my router has always connected when I have turned it on.I get around 37 Mbps down and 8 Mbps up.This is always pretty consistant.
I'd like to know when EE Broadband will support IPV6? Can anyone tell me?