EE

EE

EE Summary
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Links Homepage | Home Broadband | Business Broadband
More Details Full Company Details | Contact Details

You need to select a Usage Profile which best describes how much you think you will download from the Internet. If you are unsure, you should probably select "Home Light" or "Home Medium". It may be worth discussing this with other members of your household as some activity (e.g. downloading movies online) can increase the usage significantly. This setting will NOT affect the pricing for 'unlimited' packages.

Packages (based on 3GB transfer) - incl. 20% VAT
Package Name Speed Setup Monthly First Year
Unlimited Broadband **save £2.50 if an EE mobile pay monthly customer** 10 Mbps £10.00 £22.50 £280.00
Unlimited Fibre without landline **save £3 if an EE mobile pay monthly customer** 36 Mbps FREE £27.00 £324.00
Unlimited Fibre Plus without landline **save £3 if an EE mobile pay monthly customer** 67 Mbps FREE £30.00 £360.00
Fibre Max 145 Broadband without landline**save £4 if an EE mobile pay monthly customer** 145 Mbps £25.00 £40.00 £505.00
Fibre Max 300 Broadband without landline **save £5 if an EE mobile pay monthly customer** 300 Mbps £25.00 £48.00 £601.00
Fibre Max 900 without landline 900 Mbps £25.00 £60.00 £745.00
EE 4G Phone SIM with Unlimited Data 31 Mbps FREE £34.00 £407.95
EE 5G Phone SIM with unlimited data 100 Mbps FREE £44.00 £528.05
4GEE Home Router 100GB 31 Mbps FREE £35.00 £420.05
4GEE Home Router 500GB 31 Mbps FREE £50.00 £600.05
5GEE WiFi 100 Mbps £100.00 £50.00 £700.05
Unlimited Broadband + Apple TV 4K **extra 10% off for EE pay monthly mobile customers** 10 Mbps £10.00 £37.50 £460.00
Unlimited Fibre Broadband + Apple TV 4K **extra 10% off for EE pay monthly mobile customers** 36 Mbps FREE £42.00 £504.00
Unlimited Fibre Plus Broadband + Apple TV 4K **extra 10% off for EE pay monthly mobile customers** 67 Mbps FREE £45.00 £540.00
Unlimited Fibre Max 1 Broadband + Apple TV 4K **extra 10% off for EE pay monthly mobile customers** 145 Mbps £25.00 £55.00 £684.95
Unlimited Fibre Max 2 Broadband + Apple TV 4K **extra 10% off for EE pay monthly mobile customers** 300 Mbps £25.00 £63.00 £781.00

red prices indicated packages with usage based pricing (the more you download, the more it costs)

ISP Details
Name EE
Legal Name Everything Everywhere Limited
Also Known As Orange
T-Mobile
Wanadoo
Freeserve
Company Type UK Limited Company ( company number: 02382161 )
IPv6 Support No
ISPA Member Corporate
What is this?

ISPA is the Internet Services Providers' Association (www.ispa.org.uk), a trade association which many ISPs are members of. ISPA members are subject to the ISPA Code of Practice in addition to any other dispute resolution schemes they may subscribe to.

Ofcom Code of Practice Yes
What is this?

The Ofcom Voluntary Code of Practice (Broadband) is an agreement broadband providers can subscribe to which promises they will provide consumers with information on the speeds they can achieve, what sort of traffic limits might be in place, etc. More details at www.ofcom.org.uk

Migration Support Inbound and Outbound
What is this?

Migration is the process of moving a broadband service from one ISP to another, usually minimising the amount of disruption in the process. Inbound migration means your ISP will allow you to transfer to their service from another ISP. Outbound migration means you can transfer from their service to another ISP.

If your ISP doesn't support migration, you would need to cancel your broadband service, wait until it's removed from your line and then re-order with another ISP. This may cost most and will result in a longer period of no connectivity.

We recommend you choose an ISP which support both inbound and outbound migration.

Ratings starstarhalf star compare this ISP to others
Links Homepage | Home Broadband | Business Broadband
Contact Details
Sales Telephone 0800 953 5836 (Free Call (e.g. 0800)) Mon - Fri (Open 24hrs) | Sat (Open 24hrs) | Sun (Open 24hrs)
Support Telephone 0844 873 8586 (Non-geographic "lo-call" (e.g. 0845)) Mon - Fri (Open 24hrs) | Sat (Open 24hrs) | Sun (Closed)
Reviews

Speed and reliability very good, but expensive compared with other providers, some of it my fault, I should challenge them to reduce cost

  • Martyn16
  • 2 months ago

for the last good few years, I have enjoyed being a EE customer, however I received an email yesterday telling me my contract is due for renewal in 2 weeks time, fine I thought until I seen how much the increase was £17.00 for the exact same service. 72mbs. had they done something to increase the speed it would have gone someway to staying with them. I am now moving to vodaphone 200mbs and £7.00 cheeper. thanks EE but in todays climate £17.00 increase for no better a service just does not equate.

  • RobLunt
  • 2 months ago

Very trouble free and great service. So glad I left BT.

  • JMDTPCTB
  • 3 months ago

Changed over from BT, upload speed went from 2.2Mbps to average of 0.85Mbps, could not solve the issue despite some very helpful staff, if you are any distance from Cabinet, bewareissues on upload performance, at best download is only 14Mbps on FTTC 900m from cabinet.

  • liamknuj
  • 3 months ago

EE is a good ISP and our recent upgrade to fibre was seamless with a brilliant Openreach engineer completing the work very professionally,on 03-june2020.
Our landline owner-providor BTWholesale leaves a lot to desired with the nearest fttc cabinet,Dawlish P7,1.1 miles away and the landline was installed in 1970.
We have had fibre connected twice before and both times were a BT disaster each time,with worse performance than ADSL2+.
We await a new VDSL2 cabinet within our 800+ population village of Holcombe (EX7) with great and extended patience!!

  • michael-scott
  • 4 months ago

Works well but It is expensive compared with other providers, must get around to moving

  • Martyn16
  • 4 months ago

To expensive must get around to moving to another provider or get them to reduce cost

  • Martyn16
  • 5 months ago

As with all reviews it is important to qualify that the landline is BT Wholesale property and is the sole reason for any 'present' disatisfaction.But it is what is being paid for to rent monthly!
Therefore unless EE or any IP provider can provide a better quality then the poor 4-6+ Mbps download speed and the very poorer 400-500+ Kbps upload speed is not satisfactory in May 2020.
It is all down to the lack of fibre despite a new "aggregation node" and 96-core fibre cable being installed a few hundred yards away on a new 35 dwelling developement!
TOTALLY FRUSTRATING.
I wish the GPO had been left to provide the future fairly!

  • michael-scott
  • 6 months ago

Poor service - a tree over the highway is about to take down our wire, but EE seem uninterested.

  • springnuts
  • 6 months ago

Very reliable and good speed, BUT I must get round to challenge there cost as there are many other providers 50% cheaper who appear to be as good, but at this moment there are more pressing things to worry about.

  • Martyn16
  • 6 months ago

price increase of 37p, I think I can handle that, no slow downs great, especially during these dark days of covid19, and a lot more people on line.

  • RobLunt
  • 6 months ago

No problems with download speed etc but very expensive compared with competitors, I must get around to changing provider

  • Martyn16
  • 7 months ago

Very reliable but expensive compared with other providers but I suspect if I was to inform them I was changing provider they would the cost

  • Martyn16
  • 8 months ago

Changed from BT just before xmas and only reason was because of price as BT was very quick and reliable but been on EE now for 2 months and cant fault then speed is slightly quicker and reliability is as steady as BT was and now paying 1/2 the price Happy Days

  • Ajacksoon
  • 8 months ago

I switched from Vodaphone fibre to EE fibre broadband when my contract finished last November. The process was almost seamless. The new ISP has been very efficient and everything works well. The speed is as much as I can get here and the connection is very reliable.
I chose EE as they were offering one of the lowest prices at the time. The contract is 18 months at which time there will be a price rise, but I'll simply switch again if I can't secure a reasonable deal then.

  • BillboHug
  • 9 months ago

Speed is never anywhere near what I’m paying. Looking for a better option now.

  • macshimi
  • 9 months ago

Excellent,great speed and great consistency

  • Ajacksoon
  • 10 months ago

We live in a rural area. Our Internet is very unreliable and extremely slow. EE, as with others, are not interested in improving the service we receive and although they'll send out BT engineers (in whatever guise it's the same) they will only patch the ancient copper lines to give us the same old rubbish phone line and broadband service.
When will someone tell them all enough is enough?

  • tester101
  • 11 months ago

I ordered G.Fast with promised speeds of about 100mbps, I max out at the package maximum speeds of 140mbps down. The latency to 8.8.8.8 is only 3ms and to my gaming teamspeak is about 4ms which is insanity.

When we had flooding on our road which killed our landline i spoke to the dedicated g.fast team who got openreach out within a week, in the meantime they gave me 200GB mobile data which was more than enough. Waited a bit long for a fix but that's openreaches fault not EE's.

Was shocked at how good the connection and service actually were after some of the reviews on here.

  • jamesweech
  • 12 months ago

am receiving down 60mbps wifi, up 20mbps, this is what i am pying for, so all is good, will renew again, not had to contact customer servicers so am not able to rate.

  • manorman
  • about 1 year ago

Okay but could reward loyalty more!

  • backstreets
  • about 1 year ago

EE Home Broadband would be excellent were it not for the distance we live from the exchange. Despite trying hard for us, EE could only get 1 Mbps from the old copper line. Again, not EE's fault, but we are paying the same as others who are getting at least 30x faster broadband.

  • doonhamer
  • about 1 year ago

EE Home Broadband would be excellent were it not for the distance we live from the exchange. Despite trying hard for us, EE could only get 1 Mbps from the old copper line. Again, not EE's fault, but we are paying the same as others who are getting at least 30x faster broadband.

  • doonhamer
  • about 1 year ago

EE is probably worse than the atrocious average at connection speeds and reliability of staying connected. In the early days my router was flying at top speed. However, after three years I am almost back to Dial-Up speeds; or I am doing something else whilst waiting for the router to re-connect with the outside World. Disgusting! the advice to keep moving to other suppliers every year is most certainly sound advice. I will be moving to a competitor in October 2019, when my current contract expires. Having spent twenty seven years in Germany and become used to high quality and service, I am at a loss to understand the shocking service now! It is actually down to the company's "contention Ratio".

  • arp5792
  • about 1 year ago

I was happy with EE at first as it offered a competitive price and the download speed whilst not the best was constant. However last month the price was hiked considerably and the connection no longer reliable as it becomes very slow or drops out completely at busy times.

  • mags41
  • about 1 year ago

Very happy with EE with everything from Speed, reliability and customer service.
You wouldn't think they are now part of BT as they were were my previous provider and were the total opposite of EE.

  • mikewest
  • about 1 year ago

Always been good on speed and reliability, onlt had to use customer services once and that was a good experience.

  • RobLunt
  • about 1 year ago

Having agreed a deal they promptly increased the price. OK, I have the right to cancel, but it's not a good thing to do.

  • springnuts
  • about 1 year ago

well,
it's just the BT landline of 1.1 miles to the cainet,with part aluminium landline,that is the problem!

we pay 2019 tariffs for a 1970 landline of 5-7+ mbps.

  • michael-scott
  • about 1 year ago

since I have changed to EE from TalkTalk ( which I had been with for about 10 years) have noticed a vast increase in not only download speed (although on same speed package) but upload speed also, 62mbs down and 23mbs upload, also the router is a vast improvement, speeds do not change from wifi or wired, cant ask for more, well recommend, kept me well informed on change over, have not had need to contact customer services yet, well pleased that I changed.

  • manorman
  • about 1 year ago

EE Review

I pay £18 per month for a 17MB connection using my own
TP-LINK 300MBps Router.

I get a download speed that averages out at about 15 - 16 MBps
and an upload speed that averages out to about 0.9 - 1MBps.

As this connection has always worked OK for me, I have had no
experience of user support or communications with EE or their
predecessors; Freeserve, Wanadoo and Orange.

Would I recommend this company, then I would say no as, for
personal reasons, I make a point of never make reservations
good or bad.

coothead

  • coothead
  • about 1 year ago

Formerly with plus.net who were an installation/changeover nightmare beyond belief only to find ee as also part of bt almost as incompetent and unprofessional with its accounting madness!
Overall every part of bt and its subsideries got it completely wrong too often.
Customer service waffled and lied and thought they were being clever!
They all steal each others customers without being both competent and professional.
In comparison to the General Post Office Telephones they are are needing direct effective leadership which is totally lacking STILL!
Some individuals in bt,plus.net and ee are brilliant but they are a small number unrewarded and unrecognised!
This is what is wrong with short-term marketing and honest trading being absent.
The uk landline industry has been hijacked by twats.And the majority do not care beyond the next pay packet!
This is purely from everlasting bitter experiences!
My Sam Knows white box is witness to it all......a sick joke.

  • michael-scott
  • about 1 year ago

Still paying premium rate so much for loyalty!

  • backstreets
  • about 1 year ago

Generally very good with consistent high speed ( circa 70+ MBs)
However, this last week we were off air for best part of 1 day!

  • howfastami
  • about 1 year ago

I have found that the speed will drop, will lose connection, at any time of the day.

  • mdmagic
  • over 2 years ago

I have a Samknows Whitebox fitted to my connection which provides an industry standard measurement of the service provided.

https://www.samknows.com

I pay for 75Mbps but get an average of 48.5Mbps with a maximum achieved of 48.8Mbps.

  • matb
  • over 2 years ago

EE,a BT company,managed to send me bills for more than my 18 months fixed contract amounts.

They corrected this with no communication or apology.

My experience with BT and its other companies over many years has been atrocious!

My BT landline cabinet is 1.1 miles away and I still have aluminium as part of my landline installed in 1970 whilst I pay national 2018 prices for my landline.

AN INDICTMENT OF PRIVATISATION RESULTING IN PROFIT BEFORE CUSTOMER SERVICE!

  • michael-scott
  • over 2 years ago

Really good so far!

  • JMDTPCTB
  • over 2 years ago

Excellent speed & reliability. Hardly ever down (probably shouldn't tempt providence!) & great price alongside free phone calls anytime including mobiles & some foreign calls.

  • howfastami
  • over 2 years ago

I upgraded on 8 May to fibre broadband just before I went into hospital. Since then I have been without broadband! Now I'm waiting for an Openreach engineer. Not at all happy.

  • kiddo50
  • over 2 years ago

EE seem to have a major problem in their accounts department:I am on a fixed monthly price contract and they have started to charge a higher incorrect amount every month.
I find most suppliers the same with wonderful 'blah blah talk' and completely useless service.
You cannot sort this out by sending them a simple e-mail because they have stopped dealing with e-mails!!
All promises and very poor customer service.

  • michael-scott
  • over 2 years ago

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