BT Broadband, Full Fibre and Reviews UK

BT

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Summary

BT is one of the UK’s biggest and best-known broadband providers, with nationwide coverage and a wide choice of packages. As the owner of Openreach, the network used by most broadband companies, BT has access to one of the most extensive infrastructures in the country. Whether you live in a city or a remote village, there’s a good chance BT can provide a connection.

Packages

Package Name	Speed	Setup	Monthly	First Year Cost*
Full Fibre 1 (24 month)	50 Mbps	£0.00	£25.99	£311.88
Full Fibre 2 (24 month) £50 BT Reward Card	74 Mbps	£0.00	£25.99	£311.88
Full Fibre 150 (24 month) £75 BT Reward Card	150 Mbps	£0.00	£27.99	£335.88
Full Fibre 300 (24 month) £80 BT Reward Card	300 Mbps	£0.00	£30.99	£371.88
Full Fibre 500 (24 month) £85 BT Reward Card	500 Mbps	£0.00	£31.99	£383.88
Full Fibre 900 (24 month) £150 BT Reward Card	900 Mbps	£0.00	£35.99	£431.88
Fibre 1 (24 month)	50 Mbps	£0.00	£25.99	£311.88
Fibre 2 (24 month) £40 BT Reward Card	74 Mbps	£0.00	£25.99	£311.88
Home Essentials No Income (social tariff) Mixed technology; see notes Social Tariff Social Tariffs are discounted packages offered to those who are in receipt of certain benefits such as Universal Credit or Pension Credit. The exact criteria will depend on the provider.	36 Mbps	£10.00	£16.00	£202.00
Home Essentials Fibre Essential (social tariff) Mixed technology; see notes Social Tariff Social Tariffs are discounted packages offered to those who are in receipt of certain benefits such as Universal Credit or Pension Credit. The exact criteria will depend on the provider.	36 Mbps	£0.00	£21.00	£252.00
Home Essentials Fibre 2 plan (social tariff) Mixed technology; see notes Social Tariff Social Tariffs are discounted packages offered to those who are in receipt of certain benefits such as Universal Credit or Pension Credit. The exact criteria will depend on the provider.	67 Mbps	£0.00	£24.00	£288.00
Home Essentials Unlimited Broadband (ADSL) (social tariff) (not available in FTTC/FTTP areas) Social Tariff Social Tariffs are discounted packages offered to those who are in receipt of certain benefits such as Universal Credit or Pension Credit. The exact criteria will depend on the provider.	15 Mbps	£0.00	£15.00	£180.00

* VAT Included. The First Year Cost does not include any in-contract price increases that may apply with some providers. Please refer to the package details to see if increases are applicable.

Additional Comments

The company offers a full range of broadband services, from standard fibre (FTTC) to full-fibre (FTTP) packages that deliver ultrafast speeds. BT’s newer Full Fibre plans provide a direct fibre connection to your home, giving download speeds up to 900 Mbps and upload speeds up to 110 Mbps. These are ideal for larger households, home offices, or anyone who regularly streams, games, or downloads large files. Even the standard fibre plans offer decent performance, with average speeds ranging from 36 Mbps to 74 Mbps.

One of BT’s key strengths is reliability. Its network is well-established and regularly maintained, with nationwide customer support available 24/7. The Smart Hub 2 router that comes with BT’s packages is designed to deliver strong Wi-Fi coverage throughout your home, and you can add Wi-Fi discs to eliminate dead spots if needed. BT also includes access to a huge network of public Wi-Fi hotspots across the UK, which can be useful when you’re on the move.

Customer service has improved in recent years, with BT now offering UK and Ireland-based call centres and online chat support. The MyBT app also makes it easy to check your connection status, run speed tests, or manage your account.

Overall, BT is a safe and dependable choice for broadband. It offers wide availability, strong performance, and a good balance of speed and service. While it might not be the cheapest option, BT’s experience, reliability, and extras make it a solid pick for households that want a well-supported, nationwide provider they can count on.

For discounts, take a look at our page on BT Broadband Deals & Offers.

ISP Details

Name	BT
Legal Name	British Telecommunications Plc
IPv6 Support	Yes
ISPA Member	Yes
Ofcom Code of Practice	Yes
Link	https://www.bt.com

Contact Details

Sales Telephone	0800 800 150

BT Reviews

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tompowys 20 Mar 2021 (reviewed 5 years ago)

gromitsk 20 Mar 2021 (reviewed 5 years ago)

30% reduction in speed as soon as new contract agreed.

steamingdave 20 Mar 2021 (reviewed 5 years ago)

Had FTTP installed last September, installation was messy and not where I wanted it (“ Can’t do internal wiring because of Covid” was excuse) with guarantee of 100 mbps down. It has fluctuated between 30 and 140 although upload pretty consistent around 30mbps The new Hub stopped working last week, was promised new one next day, in the meantime was using the mini- hub provided as part of the HALO package. Very unreliable, it relies on EE mobile signal, which is patchy to say the least, max download was 9 mbps and at times no WiFi at all. Hub did not arrive when promised (no surprise, as the cheapskates use 48 hour service instead of next day), but got an email and a text telling me minihub would be turned off as service was now restored. Sure enough, 11a.m. Mini hub went off. Took two phone calls to Fibre Helpline to get it reactivated. New hub has now arrived. Speed still variable. Many years ago, I was with TalkTalk. They were even more useless!

ShirleyG 21 Feb 2021 (reviewed 5 years ago)

BT is my provider, the service is reasonable but oftens has outage and their email program is awful and shows no sign of improvement. A great shame as it used to be very good but not any longer.

gromitsk 20 Feb 2021 (reviewed 5 years ago)

Broadband speeds halved over last two months, no explanation.

petentialpete 20 Feb 2021 (reviewed 5 years ago)

Often drops connect ion

lelboy 20 Feb 2021 (reviewed 5 years ago)

Been with BT many years. Generally am very happy. Occasional service issues but never enough to cause concern. Administration often leaves much to be desired. Have no intention - in the forseeable future - of leaving BT.

jshutt 20 Feb 2021 (reviewed 5 years ago)

Had a few months of keep having to phone up BT as we was not getting the speed we where paying for, Eventually after many visits from Open reach and spending a lot of time on the phone the speed went past the minimum gauranetteed speed. We are still convinced that BT had throated back the service as the engineers could not find ay faults and the speed went up out of the blue, so convinced BT knew what the issue was and just wasted our time Since the speed has increased we have not had an issues and in fairness to BT it a fairly realaiable service which is needed with the whole household wanting to use the Wifi

Joyra 20 Feb 2021 (reviewed 5 years ago)

Very unhappy. Got a new contract, they sent a new hub (BT Smart Hub 2). Never needed an ethernet cord with the old hub (BT 5). Now have to have it tethered to the laptop which means can't use laptop anyplace but close to the hub. Thinking of swapping out hubs.

worldtravellerz 20 Feb 2021 (reviewed 5 years ago)

First 2 months very very poor, with performance below their agreed minimum speed levels and frequent loss of connection. Lost connections seemed to stop after router replaced, although service was still too slow. Frequent engineer calls. Assume they must have eventually upgraded some equipment as during one day the performance increased and although there are occasions when performance dips, generally getting about 110gbps down and 23gbps up, with ping fairly volatile.

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