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Sky Broadband, Full Fibre and Reviews UK

Sky

Rating 3-5 Compare this ISP to others
Ofcom Automatic Compensation

This ISP is a member of Ofcom's automatic compensation for delayed repairs and missed engineer appointments.

Sky

Summary

Sky Broadband is one of the most recognisable broadband providers in the UK. It is part of the larger Sky group and offers a wide range of services from standard broadband through fibre to full-fibre broadband service options. Because of its size and reach you will find it available in many areas. If you are already a Sky TV or Sky Mobile customer then the broadband side may feel like a natural extension.

Packages

Package Name Speed Setup Monthly First Year Cost*
Superfast
67 Mbps £0.00 £27.00 £324.00
Full Fibre 75
75 Mbps £0.00 £24.00 £288.00
Full Fibre 75 (CityFibre)
75 Mbps £0.00 £24.00 £288.00
Full Fibre 100

(price uncompetitive; refer to faster packages)

 100 Mbps £0.00 £25.00 £300.00
Full Fibre 100 (CItyFIbre)

(price uncompetitive; refer to faster packages)

 100 Mbps £0.00 £25.00 £300.00
Full Fibre 150
150 Mbps £0.00 £24.00 £288.00
Full Fibre 150 (CityFibre)

**Special Offer**

 150 Mbps £0.00 £22.00 £264.00
Full Fibre 300
300 Mbps £0.00 £28.00 £336.00
Full Fibre 300 (CityFibre)
300 Mbps £0.00 £28.00 £336.00
Full Fibre 500
500 Mbps £0.00 £28.00 £336.00
Full Fibre 500 (CityFibre)
500 Mbps £0.00 £28.00 £336.00
Full Fibre Gigafast
900 Mbps £0.00 £32.00 £384.00
Full Fibre Gigafast (CityFibre)

**Special Offer**

 900 Mbps £0.00 £28.00 £336.00
Full Fibre 2.5 Gigafast+ (CityFibre)
2500 Mbps £0.00 £70.00 £840.00
Full Fibre 5 Gigafast+ (CityFibre)
5000 Mbps £0.00 £80.00 £960.00
Broadband Basics (social tariff) – existing customers only

Mixed technology; see notes

Social Tariff

Social Tariffs are discounted packages offered to those who are in receipt of certain benefits such as Universal Credit or Pension Credit. The exact criteria will depend on the provider.

 150 Mbps £0.00 £20.00 £240.00

* VAT Included. The First Year Cost does not include any in-contract price increases that may apply with some providers. Please refer to the package details to see if increases are applicable.

Additional Comments

One of the strengths of Sky Broadband is its broad availability and familiar brand. Because the company has been operating for many years it has solid support processes, many package choices and regular promotional offers. For a typical household that just wants dependable internet, Sky provides a safe choice. The full-fibre options especially mean you can get very high speeds if your area is covered, in some cases the UK's fastest broadband speeds, which benefits streaming, online gaming and working from home.

However there are a few areas where Sky Broadband tends to fall short of the best-in-class providers. For example, across recent customer satisfaction surveys Sky’s score is moderate rather than exceptional. That means while the service works well for many, you should not assume it will be flawless everywhere. Reliability and speed tend to depend heavily on your local infrastructure and how far you are from network points. Some users report slower speeds or occasional drop-outs. Home Wi-Fi setups can also limit what you actually experience, despite having a fast line.

Another factor to keep in mind is cost and contract terms. Sky offers good deals (view our best broadband deals page for more), especially if you bundle TV and fibre broadband together, but once the initial promotional period ends your monthly fee can rise. Checking the renewal terms and what happens after your contract finishes is wise. Also you may be tied into a longer contract (for example 24 months) which limits your flexibility if you want to move or change provider. Equipment wise the router and Wi-Fi gear supplied by Sky do the job in many homes. If you have a large house or need strong coverage across multiple floors you may still want to upgrade internally with a better router or Wi-Fi mesh system.

Feedback on the support provided to Sky Broadband customers is mixed. Many say that issues get sorted and support staff are professional, but others report delays, long wait times or frustrations when resolving complex problems. One thing that does help is the fact that Sky’s broadband business is mature and the company has resources to support maintenance, upgrades and network investment. That gives a level of confidence. If you value brand stability and broad coverage then Sky is a strong contender.

If you are considering Sky Broadband you should check your exact address for the real speed you will likely get, ask about any installation or equipment fees, check what the monthly price will be after the initial deal ends, and consider your internal Wi-Fi setup. If you live in an area with full-fibre broadband availability it could be a very good fit.

ISP Details

Name Sky
Legal Name Sky UK Ltd
IPv6 Support Yes
ISPA Member Yes
Ofcom Code of Practice Yes
info
Link https://www.sky.com/

Contact Details

Sales Telephone 08442 411 818

Sky Reviews

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seashore 22 Jul 2018 (reviewed 7 years ago)
I give Sky low rating because they charge customers extra for not having their TV packages. It feels more like a fine and I wonder if this is an illegal charge?
HuntTheShunt 20 Jul 2018 (reviewed 7 years ago)
Since Sky took over my service from Be Unlimited my upstream has dropped from 1.00 Mbps to .24Mbps and my down HTTPx1 has dropped from 15.Mbps to 10Mbps. Oddly Down HTTPx6 is about the same at 15Mbps. Who can supply the consistency of Be Unlimited now?
billdornan 05 Jul 2018 (reviewed 7 years ago)
Ater years of no problems I was very much a loyal sky customer. Since earlier this year whilst trying to prove a rapidly degrading line I have found out they are just like anyone else. Love to take our money but not so keen on spending it to fix our problems.Even lie to you and change the ball park when it suits them. Just like the rest.
seashore 22 May 2018 (reviewed 8 years ago)
Costly and increasing prices
forrozza 21 May 2018 (reviewed 8 years ago)
Sadly sky's router is the worst i've ever had, the 4 lan ports are only 300mbits so useless for use with any nas. leaving sky was an absolute nightmare. unhappy with price jump at end of contract, i downgraded to standard bb, from fibre, after been offered a "special deal" from "retention" over the phone, only to realise that a flyer which came in the post that same day, was cheaper. so much for the "special deal". so i decided to cancel and move to plusnet withn 5 mins. was then told on phone that i needed to wait till bb went live, then after 30 days i could cancel. So i was denied any cooling off period. i refused to accept this, but because plusnet could not take over the line till sky released it, i was helpless. i'll never ever buy sky products in the future.
fastlemon 20 May 2018 (reviewed 8 years ago)
Sky Fibre Unlimited - When I first switched to Sky, my download speeds were roughly between 19 and 21 Mbps and the upload speeds were typically between 7 to 9Mbps. These speeds far exceeded my former ISP, (BT)which was simply dreadful coupled with pathetic customer service, so I was reasonably happy. However, these figures are miles away from the speeds stated on my contract which were, "a Guaranteed Minimum Access Line Speed of 34.9Mbps". Unfortunately, things have not remained so good. Now I'm getting substantially slower speeds. Download anywhere between 6 to 15Mbps and uploads are typically at 2 to 7Mbps. It'll be time to change when my 12 months contract is up. I will be contacting Customer Services and will do another review depending on the outcome of that exercise.
loaderladdy 20 May 2018 (reviewed 8 years ago)
TBH Sky’s support has been great, they’ve worked with Openreach to try and cure my Broadband problems, but all the effort is to no avail. Would any other ISP have done any better, probably not, but perhaps BT may have. That’s only because the underlying infrastructure is originally BT’s. I moved to my house and BT’s dsl checker site... https://dslchecker.bt.com/ was telling me I could expect up to 80Mbps down and 20Mbps up. To be honest, the up speed is as important as the down speed to me, in these days of Cloud technology. It started off at 52Mbps. I waited 10 days for stabilisation. I then had my first encounter with Openreach. Theyttested stuff, there was a small improvement in speed. It eventually went into reverse. As a Sky Fibre Max customer my 30 days to get out of the contract had run out. Still didn’t hit the 55Mbps they said they could deliver. Now, months later, my line has ‘settled’ at 39Mbps down and 9Mbps up. BT’s DSL checker is now more accuratel too. I suspect because I was the main VDSL customer in the street. It is a Virgin Cable area too. Also had another Ooenworld visit, again to no improvement. So, as such, Sky’s support has been great, always polite and helpful. But I’m 15Mbps below my target speed of 55 Mbps. Sky could work with Openworld to cure the ills of the whole street, but that’s never likely to happen. If only the cable to my DP had come from the other direction up the street, then I’d likely be sat on a minimum 60Mbps, as that direction is closer to the DSLAM. But there’s not a hope in hell of that happening. So, sadly Sky, the reliability of the line, and my overall satisfaction of the service is at best average. That might seem unfair but thems the shakes.
M100 20 Apr 2018 (reviewed 8 years ago)
Hopeless customer service. Sky prefer to spend hours on the phone to the customer repeatedly 'testing' things like the router and the NTE and faceplate rather than actually get Openreach to fix the problem which every bit of formal testing showed to be outside the premises and between 100 and 300m from the end point. It took nearly a complete year for Openreach to properly fix a simple intermittent connection issue in a cabinet. At least ten site visits in total. Up time of a broadband connection would be less than 20 seconds, repeating for days at a time, the voice circuit so noisy it was unusable for MONTHS. Only one person employed by Openreach properly investigated every joint in that range - they fixed the problem in less than 10 minutes and that includes at leadt five minutes driving to and from the cabinet. Openreach are rubbish, but Sky really couldn't give a stuff.
ROBERTS 12 Apr 2018 (reviewed 8 years ago)
I have not experienced any problems with my Sky connection at any time. Customer Service are always very helpful on the rare occasions that I contact them. My only gripe is that they are quite expensive & whenever they offer new 'add-ons' it's always ONLY this & ONLY that per month but they stay shy of telling you the annual cost which can add up to a lot of money over 12 months. Also NETFLIX is far better & a lot cheaper than Sky's films package & with a greater content & mostly in 4K.
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