Another six months have passed and the complaints about broadband are
still arriving at Ofcom who dutifully record the
information and publish it. O2 still does not figure, we presume because they
have the smallest market share of the major providers, Orange was only added to
the tracking in April 2011.
Click image for larger version
The trend for the level of complaints reducing has continued since the last
publication in March, the most significant change is that in May and June
complaints registered for Orange decreased to a very low level, this ties in
with the quarter on quarter reduction in customer numbers levelling out at the
provider. TalkTalk at least in June 2012 had its level of complaints almost
identical to BT Retail, though we need to see if this decrease is sustained, or
just reflects a short term change.
Test your broadband speed
Follow us on X for the latest broadband news 
Talk Talk and Three UK at the top of both lists. No surprises there then!!
The problem with this data is that it is based on complaints to OFCOM who don’t do anything apart from record that there is a complaint.
What would be more interesting would be data from other bodies that help resolve complaints such as the ombudsman.
Three is fine as long as you go PAYG and don’t buy the phone from them.
In addition to what undecidedadrian said, these complaints may just be the ramblings of dumb poor people (that cheap services tend to attract).
im supprised VM hasnt moved higher up the table considering the amounts of people complaining down in the southwest the service is shocking down here