Broadband News

BT fire affects 437 exchanges

The Register are reporting that a fire at a BT building in North Paddington is causing widespread problems on the BT network. 437 local exchanges and 37,5000 Datastream circuits are reported to be affected.

"Following a fire at a BT exchange in the Paddington area, customers in parts of North and West London may be experiencing a loss of broadband and/or telephone service. Customers in other parts of the country may also be affected."

BT Statement

Vodafone are also reporting that its network has been affected by the incident.

Update 19:10 31/10/2010

A further statement has been received from BT this afternoon with regards the Fire at Burne House in Paddington.

"Following major flooding at a BT exchange in the Paddington area, tens of thousands of customers in parts of North and West London may be experiencing a loss of broadband and/or telephone service. Customers in other parts of the country may also be affected. We are currently working on restoring services to customers, however as this is a complex incident we cannot accurately predict when all services will be restored. We will issue further updates as the situation changes.

Any customers needing to make calls to the emergency services who have a problem using their phones are advised to do so by using their mobile phone, or alternatively by using a friend or neighbour's working phone."

Updated BT Statement

Comments

i work for a ISP and its been crazy since this morning a lot of angry customers

  • brutos
  • over 7 years ago

My brother just said "worst day at work ever" lol - he works with ISPs/ADSL support.

  • Rroff
  • over 7 years ago

Wasn't me guv as I left Paddington just after midday.

Looks like it could take some time to resolve.

  • nadger
  • over 7 years ago

@ nadger

This will take more than "sometime" to fix this was own goal by BT/Fire department

you basically got wet adsl equipment and water and adsl do not mix well

  • brutos
  • over 7 years ago

The fire/flooding was in the basement, it shouldnt take long to get power restored to site. There is an openreach engineer on site at the moment with a generator waiting to hook it up. There's also a backup generator on the way as well.

  • TalkTalkBoy
  • over 7 years ago

Would not be so sure it will all be restored so quickly. Water and high voltage electricity dont make good bedfellows. Power surges may have damaged equipment and with soo much powered down it may take sometime replacing anything/everything that may be damageed

  • rogan8
  • over 7 years ago

How long is it likely to take to be fixed?

  • timmay
  • over 7 years ago

The power and copper cabling come into the basement, this is where the fire and flooding happend. The last update i has was that the fire brigade were unable to pump out the water quick enough and Openreach has acquired industrial pumps to pump it out of the basement. This is near completion.

The actual MSANs, DSLAMS and other equipment are on other floors.

Openreach have advised that some services will be restored by the initial generator with further services to be restored by the second generator which is en-route.

  • TalkTalkBoy
  • over 7 years ago

The full BT notification was posted here:

http://forums.thinkbroadband.com/zen/t/3825797-re-large-bt-service-outage.html

  • TalkTalkBoy
  • over 7 years ago

I dont think there is a realistic restoration time at present as there is no power to the building , the main supply and generator were damaged by the flooding which has yet to be pumped out. Then they will need to dry out and/or replace power equipment. Generator maybe used but may not be enough in the short term to supply everything

  • rogan8
  • over 7 years ago

How much impact would there have been if the connections had been, say, fibre, rather than copper? Does water trouble fibre in the same way it troubles copper wiring?

Just askin, like.

  • c_j_
  • over 7 years ago

Fibre terminates on routers etc. which are obviously afected by water.

Many of the outside links will be fibre.

  • Somerset
  • over 7 years ago

"Fibre terminates on routers etc. which are obviously afected by water."

Main reason for asking is that coverage on at least one other sites (which I can't find right now but is presumably where TalkTalkBoy above read it too) claims that the flood is in the basement where the copper terminations are, whilst active kit is said to be upstairs and not flooded. Plausible? Sensible?

Like I say, just askin'.

  • c_j_
  • over 7 years ago

The main issue is a power to the building

  • rogan8
  • over 7 years ago

My exchange here in North Yorkshire are not affected.

  • Gamerwillz
  • over 7 years ago

Another reason the monopoly of BT has to end.

  • CARPETBURN
  • over 7 years ago

<sarcasm>
Exactly Carpetburn, because BT's policy of deliberately setting fire to, and then having flooded during the extinguishing, their buildings is causing many problems across the country. As other providers will surely not have such a policy then it can only be good.
<\sarcasm>

I thought I better add the tags as some may not understand.

  • rasczak
  • over 7 years ago

Well I'm no where near Paddington, North Hampshire to be exact, and I'm impacted by issue. As a small business I need connectivity!!!!

My provider (Nildram/Tiscalli/TalkTalk/Opal or whoever they are today) can't even route elsewhere to bypass this. Is the comms infrastructure in this country so poor that all connections pass through a single point (of failure!) Is seems to me that it's a very weak setup if that's so! Grrrr

  • swests
  • over 7 years ago

There isn't a single point of failure for ALL connections. OK here.

  • Somerset
  • over 7 years ago

Our ADSL just went down in SW London. Fortunately we have two ADSL lines into the office on different exchanges both with Plus.net. Swap the routers over et voila!. Up and working again...

  • innoko
  • over 7 years ago

Service restored 01/04/2010 01:00

  • TalkTalkBoy
  • over 7 years ago

no it isn't!!! Telephony - incoming calls still not coming through (Peacehaven E.Sussex)

  • weremog
  • over 7 years ago

With modern networking, should it not be possible to route around any problems except in the end-user premises or the 'last mile' connection? ie, in this case only those lines actually terminated at this exchange.

  • gmwebway
  • over 7 years ago

weremog1,

Thats a problem with your own service providers equipment, power is restored though ;-)

  • TalkTalkBoy
  • over 7 years ago

"<sarcasm>
Exactly Carpetburn, because BT's policy of deliberately setting fire to..."

I never said it was, if it wasnt all under BTs roof though not as many people and areas would had been affected, any non BT fanboy can see that (HUGE sarcasm)

  • CARPETBURN
  • over 7 years ago

@gmwebway:Not really. Modern networks are built to be cheap to run not to be reliable.

  • AndrueC
  • over 7 years ago

Eclipse: "We have been advised that the earliest resolution for this incident is currently Sunday 4th April."

  • timmay
  • over 7 years ago

Well I just tried to book a driving test and the payment facility isn't available because of this I was advised on the phone to try at the end of next week, so looks like a long job

  • tobykim
  • over 7 years ago

the postcodes listed on theregister included me in leicester, however I didnt have an outage so I wonder if that was a mistake it been listed or maybe some of leicester was affected.

  • chrysalis
  • over 7 years ago

Probably a combination of things chrysalis. Who your ISP is, actual location in some of the affected areas, if you are lucky to be on/going though equipment in the exchange that isnt affecetef, if you are LLU or not LLU and loads of other things.

  • CARPETBURN
  • over 7 years ago

I live next door to the exchange for me it went down at around 10 - 11am my BT landline 02 mobile and BE Broadband all off, chaos outside all night and mine was all restored by the time i got up this morning, seems i was lucky businesses in the area was still out at lunchtime including all the ATM cash machines and banks were all closed still.

  • stevelondon
  • over 7 years ago

The LLCL0 LLCM0 LLEA0
LLEM0 LLES0 LLLC0 LLLN0 LLLS0
LLLV0 LLLW0 LLMR0 LLMY0 LLND0
LLNE0 LLNI0 LLSD0 LLSL0 LLSM0
LLSS0 LLST0 LLSW0 LLTH0 LLWE0
LLWN0 LLWR0 LLWS0 LLWW0 To Fo

in the post refer to trunks of cable and not postcodes ;-)

  • TalkTalkBoy
  • over 7 years ago

sorry I meant dialing codes, my dialing code was listed.

  • chrysalis
  • over 7 years ago

LOL probably one of there own customers set fire to the exchange out of sheer frustration ..maybe he thought BT would fibre it up ha ha ..hummm i shouldnt put idea's into peoples heads ..CARPET stay away from that petrol can

  • 2doorsbob
  • over 7 years ago

^^^ Makes you wonder what fire protection system this exchange had. In the update story people are saying alot of stuff was affected due to it being on lower levels like power and emergency services, so that sounds like bad design also..... Lets shove the stuff what powers it and keeps the emergency services going in areas with least ventaliation and most likely to get flooded..... bottom floor, perfect sense :-S

  • CARPETBURN
  • over 7 years ago

I would imagine the size of the standby generator and the noise when running it would preclude above ground siting. Its quite usual for high voltage equipment to be sited in basement areas as this is where the 3 phase supply would enter the building.

  • rogan8
  • over 7 years ago

How is the standby generator powered?

  • CARPETBURN
  • over 7 years ago

Probably diesel.

  • Somerset
  • over 7 years ago

Diesel generator in a basement/lower level? And also in the same place as where the main power comes in? Not very bright design that!

  • CARPETBURN
  • over 7 years ago

Who says the generator is in the basement?

  • Somerset
  • over 7 years ago

Rogan8 states "standby generator and the noise when running it would preclude above ground siting"
and
"Its quite usual for high voltage equipment to be sited in basement areas"

As i said if what people are saying is true makes you wonder what is above ground, from what people have been stated it sounds like all the important stuff is on the same level, hardly smart design, i hope BT didnt help design Military based communications, one fire and we are BLEEPED

  • CARPETBURN
  • over 7 years ago

It is normal for standby diesel generators in exchanges and places like broadcastiing studios to be sited in basements. Not all exchanges have standby power. In emergencies mobile gens are used. Not sure how an end to BT's monopoly (?) would make any difference. Any company with equipment provided to be part of the network could be susceptable in the same way.

  • elj221c
  • over 7 years ago

Not normal at all and noise obviously isnt the reason generators were not above ground level, especially as thats exactly what is currently powering the shambles...... Generators above ground :rolleyes: LOL

  • CARPETBURN
  • over 7 years ago

Generators are rarely above ground level, often at ground level.

  • Somerset
  • over 7 years ago

^^^ Mistake accepted, teach me for quoting and using others phrases.

  • CARPETBURN
  • over 7 years ago

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