Zen Internet

Full Fibre 500 (MS3)

Download speed This is the advertised download speed of the package and may not be attainable at all times. Please refer to the service provider's website for full details on speed guarantees.

550 Mbps

Ultrafast

	Downstream	Upstream
Basic	Under 10Mbps	Under 1Mbps
High Speed	10Mbps	1Mbps
Superfast	30Mbps	-
Ultrafast	100Mbps*	-
Gigabit	900Mbps+	-

* Ofcom use 300Mbps however most use 'ultrafast for 100Mbps or more

Upload speed This is the advertised upload speed of the package and may not be attainable at all times. Please refer to the service provider's website for full details on speed guarantees.

550 Mbps

Ultrafast

	Downstream	Upstream
Basic	Under 10Mbps	Under 1Mbps
High Speed	10Mbps	1Mbps
Superfast	30Mbps	-
Ultrafast	100Mbps*	-
Gigabit	900Mbps+	-

* Ofcom use 300Mbps however most use 'ultrafast for 100Mbps or more

Included allowance: Unlimited

Costs

Line rental is included in the monthly package price where a phone line is required and supplied by that provider for the service.

Setup Cost	£0.00
Monthly Cost	£34.00
First Year Cost	£408.00

VAT Included

Additional Comments

No In-contract price increase — Your cost won't change during your minimum contract period

Static IP Address — All Zen customers get a free Static IPv4 Address; great for power users who require this

Router Included — Wi-Fi Router is included. Zen use FRITZ!Box routers as well as Eero Pro 6E for Full Fibre Max customers.

Free setup — No up-front costs

Wi-Fi Mesh Network — With Zen EveryRoom £9/month (12-month contract + £9 delivery) you can get a booster which helps to increase the Wi-Fi service across your house. This works with your FRITZ!Box router; if a single extender isn't enough they'll send another free-of-charge (delivery fee applies). Limit up to 170sqm home size. Garages which are accessible from inside are included, as are loft rooms or basements, and conservatories linked to the house. Sheds/outbuildings are not included, nor are unconverted lofts or basements.

Broadband Speed Guarantee —Zen is signed up to Ofcom's Broadbad Speeds Code of Practice. They will provide clear information on expected speeds before you sign up an if they can't deliver you can leave without penalty. This is measured at the router and not a Wi-Fi speed guarantee. You will need to give them 30 days to try to fix the issue. More details on Zen website.