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IDNet Broadband, Full Fibre and Reviews UK

IDNet

Rating 4-5 Compare this ISP to others
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IDNet

Summary

IDNet is a long-established broadband service provider that focuses on reliable, high-performance connections rather than flashy marketing. Based in the UK, the company offers full fibre broadband to homes and businesses and has wholesale agreements through several networks including Openreach, CityFibre, MS3, Trooli, Freedom Fibre and Fibre Heroes.

Packages

Package Name Speed Setup Monthly First Year Cost*
Fibre 115 (Openreach) (1 month)
110 Mbps £60.00 £45.00 £600.00
Fibre 115 (Openreach) (18 months)
110 Mbps £0.00 £37.50 £450.00
Fibre 550 (Openreach) (1 month)
495 Mbps £60.00 £57.00 £744.00
Fibre 550 (Openreach) (18 months)
550 Mbps £0.00 £42.00 £504.00
Fibre 900 (Openreach) (1 month)
900 Mbps £60.00 £66.00 £852.00
Fibre 900 (Openreach) (18 months)
1000 Mbps £0.00 £50.00 £600.00
Fibre 1700 (Openreach) (1 month)
1800 Mbps £60.00 £84.00 £1,068.00
Fibre 1700 (Openreach) (18 months)
1800 Mbps £0.00 £65.00 £780.00
SuperFast Broadband (1 month)
80 Mbps £60.00 £42.50 £570.00
SuperFast Broadband (12 months)
80 Mbps £0.00 £37.50 £450.00
Fibre 160 (1 month) (CityFibre)
160 Mbps £60.00 £36.00 £492.00
Fibre 160 (18 months) (CityFibre)
160 Mbps £0.00 £25.00 £300.00
Fibre 550 (1 month) (CityFibre)
550 Mbps £60.00 £48.00 £636.00
Fibre 550 (18 months) (CityFibre)
550 Mbps £0.00 £35.00 £420.00
Fibre 1200 (1 month) (CityFibre)
1200 Mbps £60.00 £60.00 £780.00
Fibre 1200 (18 months) (CityFibre)
1200 Mbps £0.00 £39.00 £468.00
Fibre 2300 (1 month) (CityFibre)
2500 Mbps £60.00 £72.00 £924.00
Fibre 2300 (18 months) (CityFibre)
2500 Mbps £0.00 £60.00 £720.00
Fibre 950 (1 month) (Full Fibre/Fibre Heroes)
1000 Mbps £60.00 £54.00 £708.00
Fibre 950 (18 months) (Full Fibre/Fibre Heroes)
1000 Mbps £0.00 £45.00 £540.00
Fibre 160 (1 month) (MS3)
160 Mbps £60.00 £36.00 £492.00
Fibre 160 (18 month) (MS3)
160 Mbps £0.00 £27.50 £330.00
Fibre 950 (1 month) (MS3)
1000 Mbps £60.00 £48.00 £636.00
Fibre 950 (18 months) (MS3)
1000 Mbps £0.00 £30.00 £360.00
Fibre 110 (1 month) (FreedomFibre)
115 Mbps £60.00 £45.00 £600.00
Fibre 110 (18 month) (FreedomFibre)
115 Mbps £0.00 £32.50 £390.00
Fibre 550 (1 month) (FreedomFibre)
550 Mbps £60.00 £50.00 £660.00
Fibre 550 (18 month) (FreedomFibre)
550 Mbps £0.00 £35.00 £420.00
Fibre 1200 (1 month) (FreedomFibre)
1200 Mbps £60.00 £55.00 £720.00
Fibre 1200 (18 month) (FreedomFibre)
1200 Mbps £0.00 £40.00 £480.00
Fibre 2300 (1 month) (FreedomFibre)
2500 Mbps £60.00 £72.00 £924.00
Fibre 2300 (18 month) (FreedomFibre)
2500 Mbps £0.00 £60.00 £720.00
Fibre 160 (1 month) (Trooli)
175 Mbps £60.00 £45.00 £600.00
Fibre 160 (18 month) (Trooli)
175 Mbps £0.00 £32.50 £390.00
Fibre 550 (1 month) (Trooli)
550 Mbps £60.00 £50.00 £660.00
Fibre 550 (18 month) (Trooli)
550 Mbps £0.00 £35.00 £420.00
Fibre 1200 (1 month) (Trooli)
1200 Mbps £60.00 £55.00 £720.00
Fibre 1200 (18 month) (Trooli)
1200 Mbps £0.00 £40.00 £480.00
Fibre 2300 (1 month) (Trooli)
2500 Mbps £60.00 £72.00 £924.00
Fibre 2300 (18 month) (Trooli)
2500 Mbps £0.00 £60.00 £720.00

* VAT included

Additional Comments

IDNet’s plans are designed for people who value a stable and quality connection, low latency and strong customer service. Many of its users are remote workers, gamers or small business owners who need consistent speeds rather than headline numbers that drop off at busy times.

One of the most appealing things about IDNet is the way it handles contracts. Customers can choose short or longer terms, and the company promises no price rises during the agreed period. They also offer static IP addresses as standard, which is quite rare for a home broadband service, and their support team is based in the UK. Reviews often highlight how quickly internet connection problems are resolved and how knowledgeable the technical support staff are, which is a refreshing change compared with larger providers where you might be passed between departments.

In terms of performance, the service tends to live up to its claims. Because IDNet uses full fibre networks, the connection runs directly into the home and avoids the bottlenecks seen with older copper-based setups. Upload speeds match downloads, which is especially useful for video calls, cloud backups or sharing large files. Installation is generally straightforward, and customers tend to say that engineers turn up on time and do a tidy job. Once connected, the speed and reliability remain steady and a good service is provided even when several people are online at once.

You can find more home broadband deals here.
 

ISP Details

Name IDNet
Legal Name Infinity Developments Ltd
IPv6 Support Yes
ISPA Member No
Ofcom Code of Practice No
info
Link https://www.idnet.net/

Contact Details

Sales Telephone 0800 331 7000

IDNet Reviews

Add review

robmar0se 21 Jan 2024 (reviewed 2 years ago)
Aspart of the planning to switch to VOIP,I reeuested options fromIDNET wich as we were on ADSL would involve anugrade to VDSL/FTTC. After several gobbedegook replies from IDNET,I lost patience so have now switched to Zen
robmar0se 20 Dec 2023 (reviewed 2 years ago)
options for VOIP, I might as well be a new client, options are not attractive
PhilNW 24 Oct 2023 (reviewed 2 years ago)
IDNet impresses me every time I deal with them - their prices are very reasonable, the service is outstanding and the support is fast and knowledgeable. Today I've had a flawless upgrade to full fibre and can't see the day I'd ever use a different company. Fantastic ISP.
Mattuk2020 20 Sep 2023 (reviewed 2 years ago)
Been with IDnet now since May 2023, and the Full fibre service recieved has been flawless. 934Mbps down by 110Mbps up. Samknows white box has reported a few minor outages. I put that down due to me tweaking the Unifi UDM pro settings and restarting the machine. So far I have not had to contact Customer services for any help or support,as I have not experienced any service outages. I would highly recommend IDnet to anyone considering a premium,consistent,stable and reliable product.
Mattuk2020 20 Jun 2023 (reviewed 2 years ago)
Been with IDnet for a month an a half and issues. Still reciving consistent speefs throughout the day of 921mbps down and 109mbps up. Very happy with the recieved service.
Mattuk2020 24 May 2023 (reviewed 3 years ago)
Recently migrated from Zen Internet to IDNet, Was activated on the 17th May. Im very pleaeed and satisfied with the recieved broadband service from IDNet. Package: Gigabit Fibre FTTP 1000/115 24M. Curently recieving 930Mbps DL and 109Mbps UL. Using my own Router Ubiquiti UDM-Pro.
Mattuk2020 15 May 2023 (reviewed 3 years ago)
Recently switched from Zen internet to IDnet 1000/115 FTTP package. After reading reviews on this website https://www.thinkbroadband.com and ispreview. I am currently awaiting service migration from Zen Internet to IDnet. This should be completed on the 17th May. So far customer support has been excellent in resolving my query via email and respnded back to be in a few hours. It was easy to order services on IDnet website. The customer portal is very intuitive and navigable. I can finally administer services like upgrading /downgrading, adding and removing add-on services like centrex digital voice or more IPV4 addresses, updating payment info.
stcav 20 Apr 2023 (reviewed 3 years ago)
Great service! Had a broadband failure due to a significant problem with Openreach in a box outside my house. Contacted IDNet on a Sunday, when I received the normal excellent service of speaking to a human who clearly knew what he was doing. Tests under IDNet's guidance couldn't fix it until Openreach attended on Tuesday. IDNet crew kept me informed throughout, including a follow-up call to make sure service had been restored.
bobsouth 22 Feb 2023 (reviewed 3 years ago)
generally very reliable but lots of dropouts lately but it may be BT fault
nosyco 11 Sep 2022 (reviewed 3 years ago)
I have been very happy with IdNet since I changed IP about 5 years ago. You never know how good your IP is until you need their help, and I have been extremely disappointed since I mistakenly reset Outlook in IMAP mode. Unlike all my previous IPs they offer no help in setting up emails or correcting errors, whatsoever. Beware, with IdNet you are on your own and possibly without emails!