Summary
Hyperoptic is a UK broadband provider that has built its business around full-fibre to the premises (FTTP) connections. When the service is available at your address, the performance is very strong: upload and download speeds are symmetrical, and customers often report a major jump in reliability and capacity compared with legacy infrastructure. The company targets urban apartment blocks, flats and multi-dwelling units in cities and large towns, where its network can deliver its full potential.
Packages
| Package Name | Speed | Setup | Monthly | First Year Cost* |
|---|---|---|---|---|
|
50Mb Fast (1 month)
|
55 Mbps | £40.00 | £30.00 | £400.00 |
|
150Mb Superfast (1 month)
|
159 Mbps | £40.00 | £45.00 | £580.00 |
|
500Mb Ultrafast (1 month)
|
526 Mbps | £29.00 | £34.00 | £437.00 |
|
1Gb Hyperfast (1 month)
|
900 Mbps | £29.00 | £36.00 | £461.00 |
|
50Mb Fast (12 months)
|
55 Mbps | £40.00 | £30.00 | £400.00 |
|
150Mb Superfast (12 months)
|
159 Mbps | £19.00 | £25.00 | £319.00 |
|
500Mb Ultrafast (12 months)
|
526 Mbps | £19.00 | £29.00 | £367.00 |
|
1Gb Hyperfast (12 months)
|
900 Mbps | £19.00 | £31.00 | £391.00 |
|
50Mb Fast (24 months)
|
55 Mbps | £40.00 | £30.00 | £400.00 |
|
150Mb Superfast (24 months)
|
159 Mbps | £19.00 | £19.00 | £247.00 |
|
500Mb Ultrafast (24 months)
|
526 Mbps | £19.00 | £23.00 | £295.00 |
|
1Gb Hyperfast (24 months)
|
900 Mbps | £19.00 | £25.00 | £319.00 |
|
150Mb Superfast Fair Fibre (social tariff)
|
150 Mbps | £0.00 | £13.00 | £156.00 |
|
500Mbps Ultrafast Fair Fibre (social tariff)
|
500 Mbps | £0.00 | £17.00 | £204.00 |
|
1Gbps Hyperfast Fair Fibre (social tariff)
|
1000 Mbps | £0.00 | £20.00 | £240.00 |
* VAT Included. The First Year Cost does not include any in-contract price increases that may apply with some providers. Please refer to the package details to see if increases are applicable.
Additional Comments
Many users praise the installation process as smooth, the router provided as adequate (or very good) and the customer service staff as responsive and knowledgeable. For example, in independent reviews they report high ratings for speed, reliability and satisfaction in buildings where the network is live.
However, the service does come with some issues. The most important one is coverage: Hyperoptic’s network is not yet universal, and many homes are simply not eligible yet, particularly outside urban centres or in detached houses. For some, the postcode checker may show availability, but actual installation may involve delays or additional work depending on the building. Some customers report that while the speed promise is met, their WiFi range or wired performance in older properties is less than optimal, so as always the in-home setup matters. A further concern is pricing and contract terms: although Hyperoptic has traditionally prided itself on transparent pricing, no mid-contract price rises and simple terms, in recent times the company has signalled some changes to its policy, meaning new customers should check carefully what happens after the initial term and what the renewal or out-of-term pricing will be. Also, while customer service is often praised, there are documented complaints from users who experienced long wait times for support, delays for engineer visits, or had difficulty resolving problems without escalation.
In practical terms, if your property is in a building that Hyperoptic serves and you can get its full-fibre connection, it offers a compelling option: fast symmetrical broadband, modern infrastructure, straightforward terms and a network built for high demand. It is especially attractive for households with many devices, significant upload needs, streaming in multiple rooms or remote working. On the flip side, if you live in a more remote or less-densely built location, or you value all-in-one bundles (broadband + TV + mobile) from a much larger brand, then you might find better availability or pricing options elsewhere.
Check out these Hyperoptic home broadband deals.
ISP Details
| Name | Hyperoptic |
|---|---|
| Legal Name | Hyperoptic Ltd. |
| IPv6 Support | Yes |
| ISPA Member | Yes |
| Ofcom Code of Practice | Yes 
|
| Link | https://www.hyperoptic.com |
Contact Details
| Sales Telephone | 0333 332 1111 |
|---|
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