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Zen Internet

These speeds are based on information collected from ISPs over time - In light of the new advertising standards on broadband speeds, until ISPs publish updated packages we can update, we would strongly urge you to check the product offering from the ISPs directly prior to subscribing to any service.

Zen Internet broadband deals can be found below in the packages section. It is the responsibility of the service provider to advise us of any changes to this data, however if you find any errors, please contact us.

ISP Details

Name Zen Internet
Legal Name Information Zen Internet Limited
Company Type UK Limited Company ( company number: 03101568 )
ISPA Member Information Large
Ofcom Code of Practice Information True
Migration Support Information Inbound and Outbound
Rating Whole_starWhole_starWhole_starWhole_starHalf_starHalf_empty_star compare this ISP to others
Links Plus Homepage | Home Broadband | Business Broadband
Complaints Policy

Contact Details

Sales E-Mail sales@zen.co.uk
Sales Telephone 01706 902000 ( Geographic (e.g. 020) )
Mon - Fri (08:00 - 18:00) | Sat (closed) | Sun (closed)
Support E-Mail support@zen.co.uk
Support Telephone 01706 902009 ( Geographic (e.g. 020) )
Mon - Fri (08:00 - 20:00) | Sat (09:00 - 17:00) | Sun (09:00 - 17:00)
You need to select a Usage Profile which best describes how much you think you will download from the Internet. If you are unsure, you should probably select "Home Light" or "Home Medium". It may be worth discussing this with other members of your household as some activity (e.g. downloading movies online) can increase the usage significantly.

Packages (based on 3 GB transfer) - incl. 20% VAT

Package Name Speed Category Setup Cost Monthly Cost
Fibre 1 and Phone Package 20+ Meg £30.00 £19.50
Fibre Unlimited 1 and Phone Package 20+ Meg £30.00 £27.00
Fibre Unlimited 2 and Phone Package 50+ Meg FREE £30.00
Zen Lite 16 Meg £48.00 £18.37
Zen Lite FTTP 20+ Meg £96.00 £27.60
Zen Active 16 Meg £48.00 £25.52
Zen Active FTTP 50+ Meg £96.00 £35.40
Zen Pro 16 Meg £48.00 £35.74
Zen Pro FTTP 50+ Meg £96.00 £45.60
Zen Office 16 Meg £48.00 £54.00
Zen Office FTTP 50+ Meg £96.00 £66.00
Zen Office Max 16 Meg £48.00 £94.80
Zen Office Plus FTTP Faster £96.00 £78.00
Business Fibre 1 and Phone Package 20+ Meg £30.00 £19.50
Business Fibre Unlimited 1 and Phone Package 20+ Meg £30.00 £27.00
Business Fibre Unlimited 2 and Phone Package 50+ Meg FREE £30.00
Zen SDSL 500 512 Kbps £378.00 £210.00
Zen SDSL 1000 1 Meg £378.00 £274.80
Zen SDSL 2000 2 Meg £378.00 £358.80
red prices indicated packages with usage based pricing (the more you download, the more it costs)

Dispute Resolution

Ofcom requires all communication providers to be a member of an Alternative Dispute Resolution (ADR) scheme. This is to allow residential and small business providers with access to a prompt and independent resolution when there is a dispute with their communications provider. CISAS and Ombudsman Services are the two approved schemes.
CISAS True
Ombudsman Services False

Network Details

IPv6 support False
Multicast support True