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Ofcom proposes only publishing customer service surveys once every two years

Ofcom recently opened a consultation to stop monitoring and publishing speed test data periodically and is now consulting on only doing its Customer Service Tracker surveys every two years rather than annually.

3 years ago 0 comments

Openreach Equinox 2 FTTP pricing given go-ahead by Ofcom

Ofcom have approved Openreach's Equinox 2 offer pricing allow them to reduce wholesale costs to ISPs

3 years ago 1 comments

Ofcom publishes its analysis of UK connectivity for January 2023

The latest Ofcom Connected Nations report is out and as such provides a second set of figures to confirm what we publish each week.

3 years ago 0 comments

Indicative costs of One Touch Switching for providers issued

TOTSCO which has been created by broadband providers to act as the messaging hub for the overdue One Touch Switching system has shared some indications of pricing and is seeking feedback from members.

3 years ago 2 comments

Ofcom coming after broadband industry over one touch switching failure

Any hope for retail providers that Ofcom might give a grace period with no functional switching system in place has been thrown out the window with the launch of a enforcement programme.

3 years ago 4 comments

One Touch Switching the challenge that is taking longer than expected

The ability to switch seamlessly between different physical broadband networks has been talked about since at least 2018 and in 2021 Ofcom started down the path of creating a system to allow it to happen.

3 years ago 2 comments

Ofcom looking at putting Openreach price offer on hold for two months

Ofcom was due to say yes or no to the new Equinox 2 pricing from Openreach but due to the need for extra work after the consultation the regulator believes it needs another two months to reach a final decision.

3 years ago 1 comments

INCA wants Ofcom to rethink preliminary decision allowing Openreach Equinox 2 offer

A body that represents alt-net broadband operators is unsurprisingly opposed to the latest Equinox 2 offer that Openreach is using to try and encourage retailers to get people to upgrade to its FTTP network.

3 years ago 3 comments

Ofcom consulting on only allowing you to say fibre when its real FTTP

Ofcom now has a consultation running until May 2023, which is going to be deluged with public feedback based on the anger that VDSL2 and DOCSIS services get directed at them for the word 'fibre' in adverts.

3 years ago 10 comments

Lords Digital Committee told social tariffs should be VAT exempt

An evidence session to the House of Lords Digital Committee has seen various issues around broadband social tariffs covered in its latest evidence session.

3 years ago 6 comments