Following the launch of our new website on Monday, we’ve been busy tracking all the feedback we’ve received both on a forum thread as well as by e-mail.
If you want to read on what’s changed, see our article from Monday.
Given it’s Friday, I wanted to provide some details about what we’ve heard at a high level. We have a lot of specific input on particular issues and have over 50 bugs being tracked, in addition to new feature suggestions, so I can’t cover them all:
Colour Scheme
We’ve had a lot of feedback on this ranging from dislike of the colours to very specific comments about contrast ratios. Some of these have been very useful highlighting cases where text may not be as legible. We’re going to be looking at some of these across the site (thank you in particular to the suggestion to use Chrome Dev Tools Lighthouse tests and Webaim links!).
Although not everything will necessarily match the optimal contrast ratios for design reasons, we’re going to look to increase contrast in some cases. This will take some time to review fully as what looks fine on one monitor doesn’t always look good on another, and different people have different levels of eyesight (some of us are getting older too!). We do appreciate everyone has preferences and we will address specific issues (e.g. link visibility) but we don’t plan to offer custom colour schemes as this would be very time consuming to support.
Broadband Quality Monitor (BQM)
This is our tool to let you monitor the latency and packet-loss on your connection; we send you a ping every second and plot the min/average/max response time every 100 seconds along with packet loss. It’s a great way to see intermittent issues.
Colour Scheme — The new colour scheme has caused a fair few issues on graphs with very low latency where it’s hard to see detail. In the design we used a lot more example graphs that didn’t have this issue and we agree this needs to be looked at. Although it will take a bit of time, this is a priority for us as we want this tool to be easy to use:
However when you look at graph with very low consistent latency, it can be harder to spot differences with this colour scheme:
We’ve also been discussing the accessibility of the BQM data in particular with a couple of users and how we could integrate AI both for non-technical users, or those who need to scan a graph without being able to visually do this with the images containing tiny detail. This is an area of work in the medium term along side some new features.
Share Links — The old share links from the previous site didn’t work on the new site however this has not been fixed and all the links should work. If you have a problem with an old link, please contact us.
BQM Limit — We limit all users to 5 monitors by default; this is mainly to stop abuse of the service, however the new site looks at the total monitors, not the active ones. We’re fixing this bug hopefully today, but would also remind anyone that if you contact us via the team@ e-mail we can increase your account’s allowance. This is used by a few users who monitor neighbours’ connections for their friends, or IT professionals monitoring servers they manage.
Time Zone Bug (Historical Graphs) — The live graphs are showing the current UK time (Europe/London time zone) but the historical ones show up with UTC (currently one hour behind due to the UK observing British Summer Time. This bug is somewhat more complex but it’s due to historical graphs being pulled from our new Clickhouse database whilst live data is directly from the Firebrick device which runs the pings.
E-mail Subscriptions
Users have the option to subscribe for weekly news summaries and monthly rating reminders.
News Summaries — These include the news over the past 7 days and are sent out on Monday mornings. These didn’t go out this week and we hope to send them on Tuesday next week (after the bank holiday). They will only cover the previous seven days so there will be some articles missing from the switchover and potentially a day of overlap with the following week.
Rating Reminders — These usually go out on the 20th of each month to remind users to rate their broadband providers. This allows us to produce by month-by-month comparison of broadband providers on criteria like customer service.
For both of these, we want to implement a one-click-unsubscribe header which Gmail and other mail providers can interpret to allow you to unsubscribe from these mailings.
Speed Tests on Profile
We have imported all the speed tests onto the new site, but the links to individual profiles to track is currently missing. This was due to a change in user ids so the old links won’t work and we need to re-map these (the IDs changed due to a multi-server cluster for the back end database changing how IDs are assigned). We’ve prepared the code to this but it’s going through testing at the moment. Once we run it, it will bring all your old speed tests back.
Speed Tests ISP Detection
For IPv6 visitors everything should have been working, but IPv4 addresses for speed tests done on the new site were not being linked to the ISP. Believe as of 7:20pm on Friday 23rd May 2025 this has been fixed. If anyone is using a UK ISP and we are not detecting your ISP contact us on [email protected] with your IP address as detected using our IP detector and what your ISP is.
“Remember Me” when logging in
[Update 25/05/2025]
We have received quite a few reports from users that the “Remember me” functionality doesn’t work as intended and users are getting logged out when closing their web browser. We are investigating this and hope to fix this tomorrow.
General
We have received a lot of bug reports and suggestions covering issues from changing your e-mail address process, styling issues with certain browsers and window widths, sidebar content pushing down under some circumstances where it doesn’t make sense, not being obvious where you can click to access a news article on the home page, ISP package list filter bugs, news comments being quite narrow in places, some cookie issues, some functionality in profiles not saving correctly, and more.
Have more feedback? — Please send this to [email protected] which we have setup as a dedicated e-mail queue for feedback about the new site. Please rest assured we do read every e-mail even if we can’t rely to each and every one (although we try to reply to as many of you as possible as we do appreciate feedback). Send any other queries not related to our new site to our usual team@ mailbox.
We hope everyone has a great bank holiday weekend!
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Are we still waiting for our old BQMs to reappear? I thought that they were.
BQMs worked from the start – the share links were not working fully but is now fixed.
I’ve found that my BQM’s are not in alphabetical order any more? Is there a fix coming for that?
This wasn’t a feature but the import may have reordered them due to the way we have a multi-server database. We are looking at a feature to reorder them.
I prefer dark mode on BQM and also TBB home page as it too bright white. Also keep logged in ticked box seem kept logged out when closed browser. No problem on old site.
We’re not going to be offering a ‘dark mode’, sorry. We will be looking at some colour issues but that won’t include a complete dark mode. Some browser extensions may help with multiple sites. It may be the end result on BQM will mean something that looks like dark mode but it will not be selectable.
The remember login thing I’ve heard a few times so we’ll look into it.
I have replicated the login bug now. We’ll get this fixed.
The old TBB homepage had a summary of recent forum posts. It would be great to get that summary back.
It is there but lower down on the homepage. It’s on the side on some pages.
I’m being a muppet. I’m sure it didn’t used to be there, but it’s there now. Ho hum.
Yeah can we get a dark mode?
Cool. Maybe get your speed test supporting higher end connections while you’re at it given the site uses fixing broadband speeds as a selling point. At some point the speeds you can’t get near will be increasingly common: can’t thrash CPU cores and blame browsers and TCP stacks forever.
We have discussed this internally. We’ve got a 100Gbps link on the edge in to a provider for testing alredy. We have some interesting ideas I don’t want to share details of publicly yet but those might be longer term ideas that go beyond what any other tester offers.
I think the old BQM format was perfect–easy to read and concise. Don’t know why you messed with perfection to be honest.
We changed the entire website and matched the colour scheme. We’re going go look at BQMs again. It’s pretty high up the priority list.
Hi my profile seems to have gone awal again! Also in firefox cookie accept pops up on EVERY change!
When you say AWOL what do you mean?
We’ve had a very small number of users mention the cookie consent pop-up. This is usually caused by some plug-in you’re running (privacy or cookie control plug in).
My old BQM share links result in a 404 – please can someone take a look?
We’re looking into your link.
We don’t see how your link would have worked before as we didn’t have an image for it so this doesn’t seem related to migration.
I’m guessing no testing was done on mobile devices and RWD wasn’t much of a consideration because the site is pretty much unusable on a mobile devices now thanks to everything being squashed/elongated..