Broadband News

Sneaky price and package changes on the way from Sky

The Sky line rental price change kicks in on 1st December 2015, but the letter/email sent out to existing customers includes a very important change. Those customers on an Evening and Weekends, or Weekends inclusive call package where calls to UK landlines were bundled into the line rental cost are being told that from 1st December this benefit is being withdrawn and after a one month grace period they will automatically be billed an extra £4 per month to retain the calls element.

"All our packages are changing and from 1 December 2015, your current Sky Talk package will no longer be available. To make things as easy as possible we'll then automatically move you to Sky Talk Evenings and Weekends Extra, which we believe will give you great value from your subscription and means you'll keep all your current inclusive features plus much, much more.

To help make sure this package is right for you and to give you the chance to try out its new benefits, we'll give it to you at no extra cost for one month. After that, the standard price will be £4 a month, which is the lowest of any major landline provider for inclusive evening and weekend calls to UK mobiles."

Sky Line Rental and Calls changes

People need to go online or call Sky to change their package to avoid the extra cost and the timing is such that with December being a busy period people are very likely to not notice the line rental price rise or the extra £4 rise in January once the call package offer period ends.

Some providers keep people on legacy products for many years, but it looks like Sky is trying to have a good old clear out and rationalise its product range. The required 30 day notice for those in contracts who want to exit the contract early is given in the letter.

For those looking to change providers the way things change across almost all the providers over time means that long term loyalty is part of the past and its all about signing up for the minimum term and finding the next best deal once that ends or if the existing provider raises prices during the minimum term.


How dishonest! And to cancel sky is a nightmare. I only had TV with them and it took a phone call of almost 3 hours to get them to agree I could terminate due to moving into a listed building I couldn't have a dish on...

  • rtho782
  • over 3 years ago

I can't see how it is been dishonest..

  • PeterProxy
  • over 3 years ago

If Sky really is giving people the run around to such an extent when it comes to cancelling, I'd suggest they write to Sky, sending the letter by recorded delivery:

Sky Subscriber Services Ltd, PO Box 43, Livingston, West Lothian, EH54 7DD.

  • binary
  • over 3 years ago

Didn't Ofcom act recently to stop BT doing the same thing with BT Sport - i.e. Automatically adding a new fee existing service/customers and expecting them to opt out if they didn't want it?

Sky may be on thin ground here...

  • gt94sss2
  • over 3 years ago

Its called sharp practice and some companies seem to have these tendencies in their DNA.

  • chilting
  • over 3 years ago

When I cancelled Sky I just told them that I was moving house and the phone call lasted for about three minutes.

  • Zaxxan
  • over 3 years ago

My understanding is that, after Ofcom raised concerns, BT agreed to make it easy for customers to opt-out afterwards and receive refunds with no hassle.

  • binary
  • over 3 years ago

So the reality now that even though Broadband was already being somewhat subsidised by Line Rental, CP's are finding that because of the shortage of calls being made on packages that include them they could still make a few pennies more from the odd customer or even guarantee the £4 for those who decide to keep it.

As far as sneaky is concerned, I disagree, its about as sneaky as every other pice increase, they gave formal notice end of!

  • generallee94
  • over 3 years ago

Is there an option to *not* take a Sky calls bundle?

Or is this a compulsory but not well hidden £4/month price rise (or arguably an incentive to move to the "better value" more profitable/expensive bundles?)

Are Sky obliged to offer access to the indirect access calls providers (1899, etc)? Mind you even Finarea's prices have gone up recently; UK calls are now 5p setup plus half a penny a minute, rather than the 5p for up to an hour which they have been for years.

What gives, Ofcon?

  • c_j_
  • over 3 years ago

You can downgrade yourself to the no calls bundle, i.e. just line rental.

Used sneaky as the changes fall into the Christmas period when for many checking utility bills gets pushed even further into the background, and people are not fastidious about checking bank statements.

  • andrew
  • thinkbroadband staff
  • over 3 years ago

£4 for evening and weekend package???? Move to Post Office - only £2.50 there (from 1st November) and it starts at 6pm not 7 like most others. Line rental £10 per month (+ VAT) if you pay upfront for 12 months. Sky are ripoff merchants.

  • gaddersgolf
  • over 3 years ago

I have been on the Sky website (MySky) and I am still unsure how I stand. I am currently paying £5.00 a month for the "Sky talk anytime unlimited" which allows me local calls for no call fee free up 1 hour and I can hang up at 59mins and then call the same number again for up to another hour with no extra charge - but I cannot find any reference to changes on the "Sky Talk anytime unlimited" package.

  • trashcooky
  • over 3 years ago

Sky failed to inform me of this change (didn't receive an email and I am 'paperless'. So they have charged me since Jan 2016 and now are offering just £40 compensation (when it's cost me over £100). The real rub is that I have never had a landline phone on this line, just ADSL so literally never benefitted me at all. Apparently it's my fault as a valued customer for not realising (from my online bills) and cancelling it! Well done Sky, this is one of many reasons you deserve this kind of recognition: Definitely a "sneaky" price change!

  • tweeksy
  • 9 months ago

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