Broadband News

Sky email migration from Gmail to Yahoo! causing problems

A new problem with Sky moving all its broadband customers Gmail accounts to the Yahoo! platform has arisen. It appears in cases where people had linked their Gmail account with a Google Play store account that once the account has been closed the users also lose access to any credit and apps purchased via the Play Store.

The problem first came to our attention via our own user forums and a little digging shows that at least one person has lost access to £120 of apps and music. We have contacted Sky to verify the problem and find out if there is a correct channel for people affected to contact.

This issue highlights the fragile nature of online app stores which are often tied to an email address and the need for people to have access to an email account that is independent of any interference by their broadband provider. In some ways this is why some people who have embraced the Internet still insist on physical copies of media without any form of DRM that might break or expire the content - hands up if you have ever had a digital copy on a Blu-ray or DVD expire before you got around to activating it?


I would be very pissed if this happened to me.
But, surely google are a little bit to blame here. The e-mail address is still [email protected] isn't it or have I misunderstood the migration?

  • jroadley
  • over 7 years ago

I wonder do the cloud features of chrome not work anymore on the transferred accounts as well?

To be honest I would have not used a google play account with a address anyways. I would (and have) set up a gmail account just so there could be no potential problems in the future.

Especially as google products really push the whole gmail intergration thing as yoou would expect.

  • undecidedadrian
  • over 7 years ago

@jroadley the problem isn't the email address itself, it's the services that Google used to offer as part of that email address are disabled when the account is switched over. So if you used your Sky email to set up an android device (for example) and bought some games and apps, you'd suddenly find those games/apps no longer are available because your Sky account is no longer a Google Account.

I'm not sure if Google is to blame here, it's something Sky should have been aware of when moving accounts really.

  • Kushan
  • over 7 years ago

If you want a Gmail account, use Gmail. If you want a Yahoo account, use Yahoo. Why does anyone use an address that ties them to a particular ISP? At best, it makes it harder to switch ISP, and at worst things like this happen.

  • jrawle
  • over 7 years ago

I need to check but I recall getting a lengthy e-mail in advance of the change. Did it warn you about this problem?

It's easy to complain but harder to think. Technology is always dumb so the human has to do the thinking. Too often it's the other way round.

  • mervl
  • over 7 years ago

This is pure incompetence from Google's point of view - surely they had a big contract with Sky, and forgot to think about their users when the contract changed. Google Play shouldn't care if the email is hosted by Google's Apps system or by XYD Email Plc if the email address and password are valid.

  • jchamier
  • over 7 years ago

"Google Play shouldn't care if the email is hosted by Google's Apps system or by XYD Email Plc ... when the contract changed". Any security implications there?

  • mervl
  • over 7 years ago

Surely google should have offered the option to create a gmail account. Unless the terms of the agreement with Sky precluded them from doing so.

I can't imagine Sky wanting everyone to switch to gmail accounts. Would rather defeat the objective of switching to Yahoo.

Either way using ISP Email has been a no no since the days of dialup. Plus app purchases can be shared across multiple devices. Better to use one account solely for purchasing and individual accounts per device for personal use.

  • fibrebunny
  • over 7 years ago

google's fault for a crappy system, sky's fault for changing email provider without seeing this consequence.

  • chrysalis
  • over 7 years ago

No one should ever be advised to use an ISP-based email address. The best, and most secure thing to do is to buy a cheap domain of your own from, say, 1&1, and then set it as a forward to your ISP address. Then you can change ISP as the whim takes you.

  • TheOldFellow
  • over 7 years ago

As Google's apps and end user services have evolved there have been clear differences, some people found themselves recently having to divorce their apps ID from their Google services ID - often by creating a new Gmail address - as they are now regarded as different things.

  • herdwick
  • over 7 years ago

Yahoo mail servers seem to generate a lot more spam than Gmail, so don't be surprised if you're a Sky customer and you start getting bounces from companies you send to, or your messages simply black hole and never arrive!

  • cmckeown
  • over 7 years ago

cmckeown - since the switchover to Yahoo, the amount of spam I receive has increased by volumes, much of it from Yahoo addresses.

  • tomtreb
  • over 7 years ago

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