Sky email migration from Gmail to Yahoo! causing problems
A new problem with Sky moving all its broadband customers Gmail accounts to the Yahoo! platform has arisen. It appears in cases where people had linked their Gmail account with a Google Play store account that once the account has been closed the users also lose access to any credit and apps purchased via the Play Store.
The problem first came to our attention via our own user forums and a little digging shows that at least one person has lost access to £120 of apps and music. We have contacted Sky to verify the problem and find out if there is a correct channel for people affected to contact.
This issue highlights the fragile nature of online app stores which are often tied to an email address and the need for people to have access to an email account that is independent of any interference by their broadband provider. In some ways this is why some people who have embraced the Internet still insist on physical copies of media without any form of DRM that might break or expire the content - hands up if you have ever had a digital copy on a Blu-ray or DVD expire before you got around to activating it?