Mistake presents Plusnet customer with BT Webwise invite
A customer of Plusnet was surprised to find the following message appear in their web browser "As a BT Total Broadband customer, you can try an exciting new service called BT Webwise" today.
The customer in question was part of a small BT Central Plus trial that has been running at Plusnet for sometime. All BT Total residential customers connect using a myriad of BT Central Plus connections, and it is a subset of those people that should be being given the opportunity to opt into the latest trial. We asked Plusnet for a statement and received the following response.
"At 11.25 this morning we were notified by one of our customers that they had been presented with a screen inviting them to take part in the BT Webwise trial. This customer is one of around 250 Plusnet customers taking part in another trial, unconnected to BT Webwise, using the BT Retail network (RIN); all other customers use Plusnet's own network. Plusnet does not use BT Webwise on its network, has not trialled the service and has no plans to do so at this time.
Plusnet customers using RIN should not normally see the BT Webwise invitation screen or be able to join the BT Webwise trial. This case is believed to have been due to a configuration error which we acted on as soon as we were made aware of it. BT and Plusnet have confirmed that no further Plusnet customers should be presented with the BT Webwise screen, and Plusnet customers' web traffic will not form any part of BT Webwise trial."Plusnet statement on BT Webwise trial
The Plusnet customers in the RIN trial, actually have two ADSL logins, and they are able to switch between the two networks, so even if the mistake had not been resolved swiftly customers could have simply not used the trial connection.
Hopefully whoever controls this part of the configuration for the BT Webwise trial has learnt their lesson and will avoid any more slip-ups, or software has been changed to ensure that it can not reoccur. Lots of people are twitchy enough over Phorm and its BT incarnation, known as BT Webwise, without mistakes adding fuel to the fire.