Skip to main content
Find a broadband deal
Fix my broadband

TalkTalk Broadband, Full Fibre and Reviews UK

TalkTalk

Rating 3 Compare this ISP to others
Ofcom Automatic Compensation

This ISP is a member of Ofcom's automatic compensation for delayed repairs and missed engineer appointments.

TalkTalk

Summary

TalkTalk is a name most people in the UK will recognise when it comes to fibre broadband. It offers a range that goes from basic fibre connection through to full fibre where available, and it positions itself firmly at the value end of the market. For a lot of households the appeal is clear. You get a well known brand, straightforward pricing, a reliable connection, and enough speed for streaming, browsing, video calls and general day to day use without spending a fortune.

Packages

Package Name Speed Setup Monthly First Year Cost*
Fibre 35

Fibre 65 Package is better value

35 Mbps £0.00 £26.00 £312.00
Fibre 65
65 Mbps £0.00 £26.00 £312.00
Full Fibre 65 (Openreach)
65 Mbps £0.00 £26.00 £312.00
Full Fibre 150 (Openreach)
150 Mbps £0.00 £24.00 £288.00
Full Fibre 500 (Openreach)
500 Mbps £0.00 £30.00 £360.00
Full Fibre 900 (Openreach)
900 Mbps £0.00 £36.00 £432.00
Full Fibre 65 (CityFibre)
67 Mbps £0.00 £26.00 £312.00
Full Fibre 150 (CityFibre)
152 Mbps £0.00 £24.00 £288.00
Full Fibre 500 (CityFibre)

includes Eero 6 Pro router

500 Mbps £0.00 £30.00 £360.00
Full Fibre 900 (CityFibre)

includes Eero 6 Pro router

944 Mbps £0.00 £36.00 £432.00

* VAT Included. The First Year Cost does not include any in-contract price increases that may apply with some providers. Please refer to the package details to see if increases are applicable.

Additional Comments

When everything lines up, TalkTalk broadband provides a solid fibre broadband connection. Many customers get stable speeds that suit everyday needs, and the service is simple to set up in most homes. Because TalkTalk uses multiple underlying networks including Openreach and several full fibre partners, you may find good availability even in places where other providers are limited. For casual streaming, schoolwork, online shopping and TV catch up, it usually does the job.

That said, there are a few things worth keeping in mind. The biggest potential issue is customer service. Reviews often mention long wait times, support that can feel hit and miss and issues taking longer than expected to sort. TalkTalk’s ratings for reliability and support tend to sit below some of the other major providers. If you are happy with a lower cost option and only need the basics to run smoothly most of the time, it can work well enough. If you work from home, rely heavily on your connection or you cannot afford interruptions, you may want to compare other options first.

It is also sensible to check what happens when your contract ends. TalkTalk broadband is known for promoting attractive starter prices, but once your initial deal finishes the cost can rise. Taking a moment to understand your renewal rate and any price promise is a good idea. Take a look at our best broadband deals page for discounts. As always, the speed you sign up for refers to the line into your home. What you actually experience depends on Wi-Fi strength, the layout of your property and the quality of your equipment. Larger houses or those with thick walls may need stronger internal Wi-Fi setups to get the best from the broadband connection.

TalkTalk broadband suits people who want a simple broadband option at a fair price and do not need the highest level of support. It offers good value on the right deal and can handle the normal mix of streaming, browsing and work tasks for most homes. If you prefer a provider with stronger satisfaction scores or guaranteed support response times, then it is worth exploring alternatives. But for many households looking for a budget friendly fibre broadband service without too much fuss, TalkTalk broadband remains a sensible choice.

For discounts, take a look at our page on TalkTalk Broadband Deals & Offers.

ISP Details

Name TalkTalk
Legal Name TalkTalk Telecom Ltd
IPv6 Support No
ISPA Member Yes
Ofcom Code of Practice Yes
info
Link https://www.talktalk.co.uk

Contact Details

Sales Telephone 0808 108 0346

TalkTalk Reviews

Add review

dellboy60 20 Aug 2018 (reviewed 7 years ago)
I am on a faster fibre contract which claims to give download up to 38mbs but it has never got anywhere near that. Normally it hovers around the 16mbs but at 'peak' times can be as low as 13mbs. Upload averages 1.5mbs with only slight variations. I am only some 200 metres from the cabinet in direct line so my line routing must be anything but direct. Probably nothing that TalkTalk can do about this but Openreach should be able to. Otherwise things are usually good with only a few very short dropouts.
johnszos 20 Aug 2018 (reviewed 7 years ago)
No problems. Good and cost effective.
Pete-W-Trotman 20 Aug 2018 (reviewed 7 years ago)
Still very slow, cumbersome and very variable. It has been better than this.
SKINBIRD 20 Aug 2018 (reviewed 7 years ago)
Excellent internet, phone & tv provider. Been with them since 2005 and they always offer me deals and discounts because I'm a long-term customer. Has definitely improved over the last few years! Worth a try.
kelloe 20 Aug 2018 (reviewed 7 years ago)
terrible spped
LJSWales 20 Aug 2018 (reviewed 7 years ago)
Had broadband but no dial tone on phone, Phoned TalkTalk Customer Services in the Phillipnes and there the problems began. I am very computer literate and explained exactly the tests I had carried out only for him to thank me and continue to read from a script starting the process all over again asking me to redo the tests I hd already done all over again. He clearly did not understand a single word I said, so one hour later after going around in endless circles I told him to refer the call to BT Open Reach as it was an outside fault. Some 10 days later BT Open Reach called and said there was a break in the cable, for the dial tone need two wires whereas broadband will work if just one cable is still connected to the cable. What really got to me was he carried out a line test and said there was no problem so was this person just incompetent which there clearly was as the line was actually broken, TaltTalk time did not do a good job.
dellboy60 14 Aug 2018 (reviewed 7 years ago)
Occasional dropouts of internet each lasting about 3 minutes, before returning to normal without any action from me. Can be most annoying sometimes. Probably a problem at the local BT Exchange. Otherwise although I am on a faster fibre contract I can usually only get about 16mbs download and about 1.75 upload, sometimes worse at peak times.
Smudger444 03 Aug 2018 (reviewed 7 years ago)
Although i give low review readings to TalkTalk, this is not there fault, TalkTalk are one of the best providers in the market. The low results are due to Openreach's poor signal strength and line faults in our area, of which TalkTalk have little or no controll over where fibre and copper lines are used. So I would recommend TalkTalk over any other provider where copper lines are involved.
cheffy 23 Jul 2018 (reviewed 7 years ago)
If the Customer service was improved, this supplier would be excellent.
TonyPrior 21 Jul 2018 (reviewed 7 years ago)
Excellent and sustained high speed fibre, but Customer Service is poor.