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TalkTalk Broadband, Full Fibre and Reviews UK

TalkTalk

Rating 3 Compare this ISP to others
Ofcom Automatic Compensation

This ISP is a member of Ofcom's automatic compensation for delayed repairs and missed engineer appointments.

TalkTalk

Summary

TalkTalk is a name most people in the UK will recognise when it comes to fibre broadband. It offers a range that goes from basic fibre connection through to full fibre where available, and it positions itself firmly at the value end of the market. For a lot of households the appeal is clear. You get a well known brand, straightforward pricing, a reliable connection, and enough speed for streaming, browsing, video calls and general day to day use without spending a fortune.

Packages

Package Name Speed Setup Monthly First Year Cost*
Fibre 35

Fibre 65 Package is better value

35 Mbps £0.00 £26.00 £312.00
Fibre 65
65 Mbps £0.00 £26.00 £312.00
Full Fibre 65 (Openreach)
65 Mbps £0.00 £26.00 £312.00
Full Fibre 150 (Openreach)
150 Mbps £0.00 £24.00 £288.00
Full Fibre 500 (Openreach)
500 Mbps £0.00 £30.00 £360.00
Full Fibre 900 (Openreach)
900 Mbps £0.00 £36.00 £432.00
Full Fibre 65 (CityFibre)
67 Mbps £0.00 £26.00 £312.00
Full Fibre 150 (CityFibre)
152 Mbps £0.00 £24.00 £288.00
Full Fibre 500 (CityFibre)

includes Eero 6 Pro router

500 Mbps £0.00 £30.00 £360.00
Full Fibre 900 (CityFibre)

includes Eero 6 Pro router

944 Mbps £0.00 £36.00 £432.00

* VAT Included. The First Year Cost does not include any in-contract price increases that may apply with some providers. Please refer to the package details to see if increases are applicable.

Additional Comments

When everything lines up, TalkTalk broadband provides a solid fibre broadband connection. Many customers get stable speeds that suit everyday needs, and the service is simple to set up in most homes. Because TalkTalk uses multiple underlying networks including Openreach and several full fibre partners, you may find good availability even in places where other providers are limited. For casual streaming, schoolwork, online shopping and TV catch up, it usually does the job.

That said, there are a few things worth keeping in mind. The biggest potential issue is customer service. Reviews often mention long wait times, support that can feel hit and miss and issues taking longer than expected to sort. TalkTalk’s ratings for reliability and support tend to sit below some of the other major providers. If you are happy with a lower cost option and only need the basics to run smoothly most of the time, it can work well enough. If you work from home, rely heavily on your connection or you cannot afford interruptions, you may want to compare other options first.

It is also sensible to check what happens when your contract ends. TalkTalk broadband is known for promoting attractive starter prices, but once your initial deal finishes the cost can rise. Taking a moment to understand your renewal rate and any price promise is a good idea. Take a look at our best broadband deals page for discounts. As always, the speed you sign up for refers to the line into your home. What you actually experience depends on Wi-Fi strength, the layout of your property and the quality of your equipment. Larger houses or those with thick walls may need stronger internal Wi-Fi setups to get the best from the broadband connection.

TalkTalk broadband suits people who want a simple broadband option at a fair price and do not need the highest level of support. It offers good value on the right deal and can handle the normal mix of streaming, browsing and work tasks for most homes. If you prefer a provider with stronger satisfaction scores or guaranteed support response times, then it is worth exploring alternatives. But for many households looking for a budget friendly fibre broadband service without too much fuss, TalkTalk broadband remains a sensible choice.

For discounts, take a look at our page on TalkTalk Broadband Deals & Offers.

ISP Details

Name TalkTalk
Legal Name TalkTalk Telecom Ltd
IPv6 Support No
ISPA Member Yes
Ofcom Code of Practice Yes
info
Link https://www.talktalk.co.uk

Contact Details

Sales Telephone 0808 108 0346

TalkTalk Reviews

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wjenkyns 20 Jan 2019 (reviewed 7 years ago)
My Broadband service from Utility Warehouse continues to be solid, reliable and great value for money (£8.99 pm) and the new super router seems better than any I have tried elsewhere.
leshewitt 21 Dec 2018 (reviewed 7 years ago)
Understandably, we only tend to hear from people who have problems rather than from the "silent majority" like me. I have fibre with the speed boost. Speed test shows 70mb down & 18.5mb up. I've not had any outages for many years. So my only experience of customer services has been upgrading to fibre, renewing contract, that sort of thing. I always use online chat and it's excellent - I can also save a copy of the chat dialogue in case of any "misunderstandings" on what was agreed. Phone call charges are fantastically expensive compared to mobile (even my wife's PAYG) so I only use the landline for incoming calls these days. For me, TalkTalk broadband remains cheap reliable & fast.
bunker 20 Dec 2018 (reviewed 7 years ago)
What is There To SAY, Its Just CRAP.
gordongriffith 20 Dec 2018 (reviewed 7 years ago)
I have been with Talk Talk for many years now. I started with AOL then went to TalkTalk then a bit later with Tiscali then back to Talk Talk. They have now merged with AOL. I dont know if it's my imagination but there appears to be an unwanted bias towards U.S. companies when I Google anything. It seems that they always appear at the top of the list of answers, so I have to scroll down to achieve a relevant response, most annoying.
wjenkyns 20 Dec 2018 (reviewed 7 years ago)
Utility Warehouse provides our broadband, great value and solid as a rock. The only provider recently cited as giving great value to existing customers. Which? Best BBand provider for over 12 years so I’m happy.
TonyPrior 20 Dec 2018 (reviewed 7 years ago)
As always Customer Service staff are always unable to solve problems and you get transferred at least once before your query is resolved.
_John_ 20 Dec 2018 (reviewed 7 years ago)
normancowan 20 Dec 2018 (reviewed 7 years ago)
I can never understand why there are so many complaints about Talktalk Customer Service. I have been a customer for over 18 years and in all that time I have always received top class service and reliability no matter what my problem was.
m_hartas 21 Nov 2018 (reviewed 7 years ago)
lurkio1 20 Nov 2018 (reviewed 7 years ago)
Shite speed..shite customer service........in other words they are shite