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TalkTalk Broadband, Full Fibre and Reviews UK

TalkTalk

Rating 3 Compare this ISP to others
Ofcom Automatic Compensation

This ISP is a member of Ofcom's automatic compensation for delayed repairs and missed engineer appointments.

TalkTalk

Summary

TalkTalk is a name most people in the UK will recognise when it comes to fibre broadband. It offers a range that goes from basic fibre connection through to full fibre where available, and it positions itself firmly at the value end of the market. For a lot of households the appeal is clear. You get a well known brand, straightforward pricing, a reliable connection, and enough speed for streaming, browsing, video calls and general day to day use without spending a fortune.

Packages

Package Name Speed Setup Monthly First Year Cost*
Fibre 35

Fibre 65 Package is better value

35 Mbps £0.00 £26.00 £312.00
Fibre 65
65 Mbps £0.00 £26.00 £312.00
Full Fibre 65 (Openreach)
65 Mbps £0.00 £26.00 £312.00
Full Fibre 150 (Openreach)
150 Mbps £0.00 £24.00 £288.00
Full Fibre 500 (Openreach)
500 Mbps £0.00 £30.00 £360.00
Full Fibre 900 (Openreach)
900 Mbps £0.00 £36.00 £432.00
Full Fibre 65 (CityFibre)
67 Mbps £0.00 £26.00 £312.00
Full Fibre 150 (CityFibre)
152 Mbps £0.00 £24.00 £288.00
Full Fibre 500 (CityFibre)

includes Eero 6 Pro router

500 Mbps £0.00 £30.00 £360.00
Full Fibre 900 (CityFibre)

includes Eero 6 Pro router

944 Mbps £0.00 £36.00 £432.00

* VAT Included. The First Year Cost does not include any in-contract price increases that may apply with some providers. Please refer to the package details to see if increases are applicable.

Additional Comments

When everything lines up, TalkTalk broadband provides a solid fibre broadband connection. Many customers get stable speeds that suit everyday needs, and the service is simple to set up in most homes. Because TalkTalk uses multiple underlying networks including Openreach and several full fibre partners, you may find good availability even in places where other providers are limited. For casual streaming, schoolwork, online shopping and TV catch up, it usually does the job.

That said, there are a few things worth keeping in mind. The biggest potential issue is customer service. Reviews often mention long wait times, support that can feel hit and miss and issues taking longer than expected to sort. TalkTalk’s ratings for reliability and support tend to sit below some of the other major providers. If you are happy with a lower cost option and only need the basics to run smoothly most of the time, it can work well enough. If you work from home, rely heavily on your connection or you cannot afford interruptions, you may want to compare other options first.

It is also sensible to check what happens when your contract ends. TalkTalk broadband is known for promoting attractive starter prices, but once your initial deal finishes the cost can rise. Taking a moment to understand your renewal rate and any price promise is a good idea. Take a look at our best broadband deals page for discounts. As always, the speed you sign up for refers to the line into your home. What you actually experience depends on Wi-Fi strength, the layout of your property and the quality of your equipment. Larger houses or those with thick walls may need stronger internal Wi-Fi setups to get the best from the broadband connection.

TalkTalk broadband suits people who want a simple broadband option at a fair price and do not need the highest level of support. It offers good value on the right deal and can handle the normal mix of streaming, browsing and work tasks for most homes. If you prefer a provider with stronger satisfaction scores or guaranteed support response times, then it is worth exploring alternatives. But for many households looking for a budget friendly fibre broadband service without too much fuss, TalkTalk broadband remains a sensible choice.

For discounts, take a look at our page on TalkTalk Broadband Deals & Offers.

ISP Details

Name TalkTalk
Legal Name TalkTalk Telecom Ltd
IPv6 Support No
ISPA Member Yes
Ofcom Code of Practice Yes
info
Link https://www.talktalk.co.uk

Contact Details

Sales Telephone 0808 108 0346

TalkTalk Reviews

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johnszos 20 Jul 2018 (reviewed 7 years ago)
LJSWales 20 Jul 2018 (reviewed 7 years ago)
Had a fail this month which was between the exchange and house, left it with TalkTalk support to get Openreach to investigate, overnight the fault was corrected so job done.
kelloe 20 Jul 2018 (reviewed 7 years ago)
contacted CEO re low speed and goy a response wiyhin a day!! opngoing dialog to date
BIG_DOG 20 Jul 2018 (reviewed 7 years ago)
I have been with talktalk for 10 months and not had a single issue with them. My speeds are75mbps down and 19mbps up, I pay for 80/20 so I cannot complain and I have a 7ms ping. I have had no reason to phone tech support or customer service as everything is running smoothly and unless it is a talktalk equipment fault I can fix any networking issue that may arise.
normancowan 20 Jul 2018 (reviewed 7 years ago)
I've been with Talktalk since it took over One-Tel many years ago. I have never had any problems or when I had some minor complaint it was dealt with speedily and everything back to normal in no time at all - cannot recommend this company enough
andymacp 20 Jul 2018 (reviewed 7 years ago)
Ihave been with talktalk for several years, unfortunately. I now find that they are getting worse and worse at what they do. My contract is due for renewal in April 2019 and I will be looking else where. A very unsatisfied customer.
kelloe 06 Jul 2018 (reviewed 8 years ago)
dreaful speedf 4mbs
normancowan 28 Jun 2018 (reviewed 8 years ago)
I cannot understand why Talktalk is getting so many negative complaints - I have been with them since they took over One-Tel many years ago and have never had less than 1005 Satisfaction!
leshewitt 27 Jun 2018 (reviewed 8 years ago)
I'm one of the "silent majority" who are pretty satisfied with TalkTalk. Been with them pretty well since the start. The service is cheap, reliable & fast. Most of the complaints seem to be about poor customer service. I've hardly ever had anything go wrong and when I have they have fixed it quickly. When renewing contracts or switching packages, I've use the online chat feature and it's excellent. The policies of "making special offers to existing customers as well as new customers" and of "offering fixed prices for up to 2 years" are excellent. You just need to keep abreast of special offers and transfer across if you want. Generally a very positive experience and GREAT value for money.
TonyPrior 26 Jun 2018 (reviewed 8 years ago)
Excellent value for money, great speed, occasionally drops out, but Customer Service is very difficult to deal with.