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TalkTalk Broadband, Full Fibre and Reviews UK

TalkTalk

Rating 3 Compare this ISP to others
Ofcom Automatic Compensation

This ISP is a member of Ofcom's automatic compensation for delayed repairs and missed engineer appointments.

TalkTalk

Summary

TalkTalk is a name most people in the UK will recognise when it comes to fibre broadband. It offers a range that goes from basic fibre connection through to full fibre where available, and it positions itself firmly at the value end of the market. For a lot of households the appeal is clear. You get a well known brand, straightforward pricing, a reliable connection, and enough speed for streaming, browsing, video calls and general day to day use without spending a fortune.

Packages

Package Name Speed Setup Monthly First Year Cost*
Fibre 35

Fibre 65 Package is better value

35 Mbps £0.00 £26.00 £312.00
Fibre 65
65 Mbps £0.00 £26.00 £312.00
Full Fibre 65 (Openreach)
65 Mbps £0.00 £26.00 £312.00
Full Fibre 150 (Openreach)
150 Mbps £0.00 £24.00 £288.00
Full Fibre 500 (Openreach)
500 Mbps £0.00 £30.00 £360.00
Full Fibre 900 (Openreach)
900 Mbps £0.00 £36.00 £432.00
Full Fibre 65 (CityFibre)
67 Mbps £0.00 £26.00 £312.00
Full Fibre 150 (CityFibre)
152 Mbps £0.00 £24.00 £288.00
Full Fibre 500 (CityFibre)

includes Eero 6 Pro router

500 Mbps £0.00 £30.00 £360.00
Full Fibre 900 (CityFibre)

includes Eero 6 Pro router

944 Mbps £0.00 £36.00 £432.00

* VAT Included. The First Year Cost does not include any in-contract price increases that may apply with some providers. Please refer to the package details to see if increases are applicable.

Additional Comments

When everything lines up, TalkTalk broadband provides a solid fibre broadband connection. Many customers get stable speeds that suit everyday needs, and the service is simple to set up in most homes. Because TalkTalk uses multiple underlying networks including Openreach and several full fibre partners, you may find good availability even in places where other providers are limited. For casual streaming, schoolwork, online shopping and TV catch up, it usually does the job.

That said, there are a few things worth keeping in mind. The biggest potential issue is customer service. Reviews often mention long wait times, support that can feel hit and miss and issues taking longer than expected to sort. TalkTalk’s ratings for reliability and support tend to sit below some of the other major providers. If you are happy with a lower cost option and only need the basics to run smoothly most of the time, it can work well enough. If you work from home, rely heavily on your connection or you cannot afford interruptions, you may want to compare other options first.

It is also sensible to check what happens when your contract ends. TalkTalk broadband is known for promoting attractive starter prices, but once your initial deal finishes the cost can rise. Taking a moment to understand your renewal rate and any price promise is a good idea. Take a look at our best broadband deals page for discounts. As always, the speed you sign up for refers to the line into your home. What you actually experience depends on Wi-Fi strength, the layout of your property and the quality of your equipment. Larger houses or those with thick walls may need stronger internal Wi-Fi setups to get the best from the broadband connection.

TalkTalk broadband suits people who want a simple broadband option at a fair price and do not need the highest level of support. It offers good value on the right deal and can handle the normal mix of streaming, browsing and work tasks for most homes. If you prefer a provider with stronger satisfaction scores or guaranteed support response times, then it is worth exploring alternatives. But for many households looking for a budget friendly fibre broadband service without too much fuss, TalkTalk broadband remains a sensible choice.

For discounts, take a look at our page on TalkTalk Broadband Deals & Offers.

ISP Details

Name TalkTalk
Legal Name TalkTalk Telecom Ltd
IPv6 Support No
ISPA Member Yes
Ofcom Code of Practice Yes
info
Link https://www.talktalk.co.uk

Contact Details

Sales Telephone 0808 108 0346

TalkTalk Reviews

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kelloe 20 Feb 2019 (reviewed 7 years ago)
still slow only 6mdms
LJSWales 20 Feb 2019 (reviewed 7 years ago)
no problems
Marvin1 20 Feb 2019 (reviewed 7 years ago)
TBA this review is the same as the review of my previous BB supplier ... plus the one before that too! Frankly, they are all crap. None of them, well, the large suppliers, seem to have the same ideas of what "service" is. Telephone support relies on often ify levels ability and understanding with switch it off and on again or being cut-off the ultimate help. If you're lucky, and can get passed on to a higher level of support, you are likely to be told that they will sort it out and someone will call you back ... yet they rarely do either. Given that "they are all the same", clearly, the real fault is with the regulator - they know they can get away with it! Suppliers MUST be forced to have a written complaint system to stop them claiming they have no record of previous conversations. Until then nothing will ever improve.
wjenkyns 20 Feb 2019 (reviewed 7 years ago)
My broadband provider is Utility Warehouse. The actual infrastructure is supported in the exchange via TalkTalk, however I have no dealings with talk talk as a company and therefore the usual issues that people face over their customer service arrangements do not affect me. I’m pleased to report that Utility Warehouse has consistently been voted top by the Which? Magazine for its broadband provision and customer service and I can bear out that the service is constantly reliable and speedy.
Smudger444 23 Jan 2019 (reviewed 7 years ago)
This month TalkTalk Broadband has not been as good as usual. The speed has dropped some 10mbs. From 56mbs to 45mb. Ive tried to report this as its been faulty since the 11th Dec 2018. I understand this is down to Openreach engineers. But it does not get rectified.
dellboy60 21 Jan 2019 (reviewed 7 years ago)
Lately I have suffered numerous occasions when the server is down and no emails are coming through, sometimes for more than 12 hours.
kelloe 21 Jan 2019 (reviewed 7 years ago)
slow speed only 5.9
vadek 21 Jan 2019 (reviewed 7 years ago)
TalkTalk are pretty good and great value for money as long as (a) you don't have any problems with your broadband and (b) you renegotiate your deal every time it's up for renewal. Ideally, find a 3rd party deal and sign up for that rather than accepting the renewal deal. As long as everything is working, they're great, but I dread having to call them as their call centre staff have poor English skills and largely follow a script. 4 out of 5 stars overall.
gordongriffith 21 Jan 2019 (reviewed 7 years ago)
Talktalk is a good service but I'not so keen on them now that they have merged with AOL. Too many American adverts.
richi 21 Jan 2019 (reviewed 7 years ago)
Beware ludicrous £4/month "TV" charge for nothing at all