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TalkTalk Broadband, Full Fibre and Reviews UK

TalkTalk

Rating 3 Compare this ISP to others
Ofcom Automatic Compensation

This ISP is a member of Ofcom's automatic compensation for delayed repairs and missed engineer appointments.

TalkTalk

Summary

TalkTalk is a name most people in the UK will recognise when it comes to fibre broadband. It offers a range that goes from basic fibre connection through to full fibre where available, and it positions itself firmly at the value end of the market. For a lot of households the appeal is clear. You get a well known brand, straightforward pricing, a reliable connection, and enough speed for streaming, browsing, video calls and general day to day use without spending a fortune.

Packages

Package Name Speed Setup Monthly First Year Cost*
Fibre 35

Fibre 65 Package is better value

35 Mbps £0.00 £26.00 £312.00
Fibre 65
65 Mbps £0.00 £26.00 £312.00
Full Fibre 65 (Openreach)
65 Mbps £0.00 £26.00 £312.00
Full Fibre 150 (Openreach)
150 Mbps £0.00 £24.00 £288.00
Full Fibre 500 (Openreach)
500 Mbps £0.00 £30.00 £360.00
Full Fibre 900 (Openreach)
900 Mbps £0.00 £36.00 £432.00
Full Fibre 65 (CityFibre)
67 Mbps £0.00 £26.00 £312.00
Full Fibre 150 (CityFibre)
152 Mbps £0.00 £24.00 £288.00
Full Fibre 500 (CityFibre)

includes Eero 6 Pro router

500 Mbps £0.00 £30.00 £360.00
Full Fibre 900 (CityFibre)

includes Eero 6 Pro router

944 Mbps £0.00 £36.00 £432.00

* VAT Included. The First Year Cost does not include any in-contract price increases that may apply with some providers. Please refer to the package details to see if increases are applicable.

Additional Comments

When everything lines up, TalkTalk broadband provides a solid fibre broadband connection. Many customers get stable speeds that suit everyday needs, and the service is simple to set up in most homes. Because TalkTalk uses multiple underlying networks including Openreach and several full fibre partners, you may find good availability even in places where other providers are limited. For casual streaming, schoolwork, online shopping and TV catch up, it usually does the job.

That said, there are a few things worth keeping in mind. The biggest potential issue is customer service. Reviews often mention long wait times, support that can feel hit and miss and issues taking longer than expected to sort. TalkTalk’s ratings for reliability and support tend to sit below some of the other major providers. If you are happy with a lower cost option and only need the basics to run smoothly most of the time, it can work well enough. If you work from home, rely heavily on your connection or you cannot afford interruptions, you may want to compare other options first.

It is also sensible to check what happens when your contract ends. TalkTalk broadband is known for promoting attractive starter prices, but once your initial deal finishes the cost can rise. Taking a moment to understand your renewal rate and any price promise is a good idea. Take a look at our best broadband deals page for discounts. As always, the speed you sign up for refers to the line into your home. What you actually experience depends on Wi-Fi strength, the layout of your property and the quality of your equipment. Larger houses or those with thick walls may need stronger internal Wi-Fi setups to get the best from the broadband connection.

TalkTalk broadband suits people who want a simple broadband option at a fair price and do not need the highest level of support. It offers good value on the right deal and can handle the normal mix of streaming, browsing and work tasks for most homes. If you prefer a provider with stronger satisfaction scores or guaranteed support response times, then it is worth exploring alternatives. But for many households looking for a budget friendly fibre broadband service without too much fuss, TalkTalk broadband remains a sensible choice.
 

ISP Details

Name TalkTalk
Legal Name TalkTalk Telecom Ltd
IPv6 Support No
ISPA Member Yes
Ofcom Code of Practice Yes
info
Link https://www.talktalk.co.uk

Contact Details

Sales Telephone 0808 108 0346

TalkTalk Reviews

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juliandc 21 Oct 2018 (reviewed 7 years ago)
I have been a TT customer for many years. I had renewed for another year in June, 2018. £27.5 per month for their faster fibre broadband, security, basic TV, phone calls on top. I am in the middle of nowhere in Worcestershire and get about 40Mbs down and 10Mbs up due to fibre to the cabinet. I had read in the press about a new TT router called The Hub. So called up customer services, asking about a free Hub. I was out through to the retentions team. The agent quickly understood my request and offered The Hun for £30. Excellent. Then she went one step further and offered me a new contract, same services, for £24.5 per month. A £3 per month saving. Fantastic. And that’s my point about TT. They seem to try a little harder. The new Hub is more stable than the old Super Router and we now get £43Mbs down and 11Mbs up. Thanks TT. My only issue with TT is they do not support the OpenReach fibre to the home service. Full fibre was laid to my property a year ago. In order to take advantage of this I will have to move providers. I don’t want to. But the higher speed could be useful. So come on TT, introduce the fibre to the home service over OpenReach network.
johndroberts 20 Oct 2018 (reviewed 7 years ago)
cheffy 20 Oct 2018 (reviewed 7 years ago)
LJSWales 20 Oct 2018 (reviewed 7 years ago)
Service ok
raysetal 20 Oct 2018 (reviewed 7 years ago)
I've been with Talktalk a few years now and am very happy with the products and services. I've had my share of minor problems but chat line staff and technical support is first class and no problem is too big for them and Open Reach to solve. Talktalk comunity forum is available for problem talk and solving. I now have fttc plus boost and get download speeds of 38Mbps upload 18Mbps Fabulous.
Smudger444 19 Oct 2018 (reviewed 7 years ago)
For several years TalkTalk have been one of the best providers in our area, despite the latest line faults caused by Openreach FTTC over-demand, line interference, and poor equipment. Now due to extensive building work in our area, and extra money on services is now being spent, download improvements are being made. It seems to me that of late, TalkTalk are listening to the public, and improving there customer services. hooray.
dogzman 23 Sep 2018 (reviewed 7 years ago)
TalkTalk fully deserve their poor reviews.Customer service is a misnomer for this company-there isn't any.Internet connection is temperamental.Only thing they are good at is sales!
LJSWales 22 Sep 2018 (reviewed 7 years ago)
Customer service still continues to be a problem with a friend of mine switching to Virgin before their TalkTalk contract had finished and having to pay for the remainder of the contract. This was due mainly to TalkTalk using foreign call centres where often it is impossible to understand what is being said and asked by the customer service agent. For example, no dial tone on phone but still got broadband, I know to get a dial tone you need two phone wires to be connected and if one phone wire becomes detached no dial tone but the broadband still works as it will connect through whichever wire is still connected to the exchange. The TalkTalk agent did not appear to know this and after checking the phone line came back and said he could not detact any fault. Some 10 days later BT Openreach finally came and took all day to find the disconnected wire. So much then for the TalkTalk customner service.
kings7556 20 Sep 2018 (reviewed 7 years ago)
mascholes 20 Sep 2018 (reviewed 7 years ago)
utterly dreadful. Have paid £85.48 termination charges to escape.