BT Broadband, Full Fibre and Reviews UK

BT charges go up inexorably and their service gets worse and worse

Like several providers, offer reasonable or excellent introductory prices in the hope you'll take one of the following numerous upsell offers or stay at the end of the contract paying an increased rate, especially if they've managed to 'lock you in' with additional offers whose rate is linked to you continuing the primary product. BT is abusive as they will increase prices significantly over inflation rate (to your offer price) during contract. Watch out for the rental saver as it any be 'out of sync' with your Broadband contract meaning looking months rental if you move. I had a problem with managing additional products. One, declining the antivirus protection for it to instead enable without the option to disable. I contacted SC but fond they were unable to deactivate it! The national hotspot service is useful. Very expensive if not a BT customer though. It's a bit cheeky though as it's provided by existing customers Broadband via the provided (at discounted cost) BT Router. Their Router only work with BT (and maybe sister company PlusNet), hardly a green policy if moving away as you can't cintinue to use the Router. Its Router has some restrictive functions but not flexible enough to be very useful. BT can login and update its firmware (and access who knows what?) at any time it's connected. For some reason my Fibre linked Hub5A sync rate at over 70Mbps (but max rate over 82Mbps) used to be higher but my nose dBm has risen over some months from 5.x to currently 8.7 but will still experience re-syncs every couple of days to 2-3 times a day. Longest I've seen is 5 days over the last 2 years. It's directly connected to DSL filter socket in my attic. Landline. I've continued my Anytime but price has gone up over 2-3 years from £3.80 to currently around £9pcm. PlusNet cost about the same but include cellphone calls too. I'm considering dumping the option and getting the £9 SIM option instead. Then calls to cellphone will be included...but then I'm falling into their lock-'em-in strategy! Maybe I'll tray PlusNet for a year or whatever their contract period says them consider coming back. I've not renewed my anytime this year ready to make a move! Solution 1. Ban all introdwuctory rates. They are anti-competitive and ultimately cost more for consumers and suppliers and they can increas churn rate. Solution 2. Join others moving from one supplier to another as offers present. If increase in price, then I have 30 days to move without penalty (another anti-competitive prectice the disfunctional governing bodies allow). SunnysideUK. 20180920@16:30GMT.again@18:00 after CRSF error.

Updated after fault was found and cleared to infinity 2 and have not had any problems.

With BT Infinity 2 - Superfibre Very few problems FTTC

Wired connection keeps cutting out, wifi side is a waste of time as smart hub keeps throwing devices off and refusing to let them reconnect. Have to restart hub at least once a day, and reset it every few days. Customer service says wifi side is not their problem as they only guarantee the line speed to hub, and just offer to send yet another replacement hub. Was with EE and Sky before BT and had none of these problems

I was having constant intermittent interruptions with my broadband connection. Contacted BT and after they ran various tests I was informed that it was probably due to my router. So within 2 days I received a new router from BT totally free of charge. As of now no further problems (touch wood)!!

I moved house and found the BT staff on their help-line to be most useful, informative and helpful. I retained my email address and had my new broadband connection up and running by the time I'd moved in. Well done, BT.

You don't get what you pay for when it comes to Mbps. Why is it Regular Customers pay for New Customers Deals.

Just changed from BT because of poor service. Gradual dropping of speed, streming dropouts, and poor customer service response. Changed to zen and so far both customer service and speed have been good.

When the BT Smarthub behaves connection is good, but as it does not behave very often it constantly disconnects devices connected via wifi and refuses to reconnect them until the hub is restarted, which at the moment is on average twice a day. Wired connection does the same just not as often as the wifi. BT will NOT do anything as they say they have fulfilled their part by getting a good speed TO the hub and wifi is NOT their problem. They have replaced the router but that has made no difference.