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BT Broadband, Full Fibre and Reviews UK

BT

Rating 3-5 Compare this ISP to others
Ofcom Automatic Compensation

This ISP is a member of Ofcom's automatic compensation for delayed repairs and missed engineer appointments.

BT

Summary

BT is one of the UK’s biggest and best-known broadband providers, with nationwide coverage and a wide choice of packages. As the owner of Openreach, the network used by most broadband companies, BT has access to one of the most extensive infrastructures in the country. Whether you live in a city or a remote village, there’s a good chance BT can provide a connection.

Packages

Package Name Speed Setup Monthly First Year Cost*
Full Fibre 1 (24 month)
50 Mbps £0.00 £25.99 £311.88
Full Fibre 2 (24 month)

£50 BT Reward Card

 74 Mbps £0.00 £25.99 £311.88
Full Fibre 150 (24 month)

£75 BT Reward Card

 150 Mbps £0.00 £27.99 £335.88
Full Fibre 300 (24 month)

£80 BT Reward Card

 300 Mbps £0.00 £30.99 £371.88
Full Fibre 500 (24 month)

£85 BT Reward Card

 500 Mbps £0.00 £31.99 £383.88
Full Fibre 900 (24 month)

£150 BT Reward Card

 900 Mbps £0.00 £35.99 £431.88
Fibre 1 (24 month)
50 Mbps £0.00 £25.99 £311.88
Fibre 2 (24 month)

£40 BT Reward Card

 74 Mbps £0.00 £25.99 £311.88
Home Essentials No Income (social tariff)

Mixed technology; see notes

Social Tariff

Social Tariffs are discounted packages offered to those who are in receipt of certain benefits such as Universal Credit or Pension Credit. The exact criteria will depend on the provider.

 36 Mbps £10.00 £16.00 £202.00
Home Essentials Fibre Essential (social tariff)

Mixed technology; see notes

Social Tariff

Social Tariffs are discounted packages offered to those who are in receipt of certain benefits such as Universal Credit or Pension Credit. The exact criteria will depend on the provider.

 36 Mbps £0.00 £21.00 £252.00
Home Essentials Fibre 2 plan (social tariff)

Mixed technology; see notes

Social Tariff

Social Tariffs are discounted packages offered to those who are in receipt of certain benefits such as Universal Credit or Pension Credit. The exact criteria will depend on the provider.

 67 Mbps £0.00 £24.00 £288.00
Home Essentials Unlimited Broadband (ADSL) (social tariff)

(not available in FTTC/FTTP areas)

Social Tariff

Social Tariffs are discounted packages offered to those who are in receipt of certain benefits such as Universal Credit or Pension Credit. The exact criteria will depend on the provider.

 15 Mbps £0.00 £15.00 £180.00

* VAT Included. The First Year Cost does not include any in-contract price increases that may apply with some providers. Please refer to the package details to see if increases are applicable.

Additional Comments

The company offers a full range of broadband services, from standard fibre (FTTC) to full-fibre (FTTP) packages that deliver ultrafast speeds. BT’s newer Full Fibre plans provide a direct fibre connection to your home, giving download speeds up to 900 Mbps and upload speeds up to 110 Mbps. These are ideal for larger households, home offices, or anyone who regularly streams, games, or downloads large files. Even the standard fibre plans offer decent performance, with average speeds ranging from 36 Mbps to 74 Mbps.

One of BT’s key strengths is reliability. Its network is well-established and regularly maintained, with nationwide customer support available 24/7. The Smart Hub 2 router that comes with BT’s packages is designed to deliver strong Wi-Fi coverage throughout your home, and you can add Wi-Fi discs to eliminate dead spots if needed. BT also includes access to a huge network of public Wi-Fi hotspots across the UK, which can be useful when you’re on the move.

Customer service has improved in recent years, with BT now offering UK and Ireland-based call centres and online chat support. The MyBT app also makes it easy to check your connection status, run speed tests, or manage your account.

Overall, BT is a safe and dependable choice for broadband. It offers wide availability, strong performance, and a good balance of speed and service. While it might not be the cheapest option, BT’s experience, reliability, and extras make it a solid pick for households that want a well-supported, nationwide provider they can count on. To save money, take a look for the best fibre broadband deals page.

ISP Details

Name BT
Legal Name British Telecommunications Plc
IPv6 Support Yes
ISPA Member Yes
Ofcom Code of Practice Yes
info
Link https://www.bt.com

Contact Details

Sales Telephone 0800 800 150

BT Reviews

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johnattipton 20 Jul 2018 (reviewed 7 years ago)
The basic speed is excellent BUT the customer service is awful. When they increase the price in September I will certainly be moving. Who to at this time not sure.
EtheAv8r 20 Jul 2018 (reviewed 7 years ago)
Our BT Broadband service is generally reliable and quick. We typically get 69-70 Mbps on our Infinity 2 FTTC service which is pretty good for a small village in Cambridgeshire. Main problem coming up is a big price increase when out current 'deal' ends in September so will probably be switching to another provider. It is a silly situation, I will move to someone else and get a new customer deal for 12 or 18 months, then I switch back to BT because I am now a new customer, I get a good deal. I would happily stay with BT if they just kept their prices 'low' all the time.
peterradio 20 Jul 2018 (reviewed 7 years ago)
Very expensive now I must consider changing to a better provider. BT are too big and very greasy. B
peterradio 20 Jul 2018 (reviewed 7 years ago)
Very expensive now I must consider changing to a better provider. BT are too big and very greasy. B
nprubega 20 Jul 2018 (reviewed 7 years ago)
After many years of service from BT, I am moving to Sky for my broadband service. Historically, BT were the only provider available to me for fibre broadband but this is not now the case. Only time will tell if other providers are better than BT, but given a recent extended outage where I had no service (but despite 10+ calls to BT they kept telling me there was no issue!) I then get an email from them telling me they were increasing the price of BT service, which finally 'pushed me over the edge'. Sure they then offered to half the price of my service when I told BT I was cancelling, but my decision was already made...
lelboy 20 Jul 2018 (reviewed 7 years ago)
In all the years I have been with BT, I have been generally satisfied but, whenever there HAS been a problem, the "admin" people let BT down: I often think that some of them couldn't organise the proverbial "p!ss-up in a brewery". That said. I have no inclination to leave BT as, by and large, I'm pretty satisfied. D/L 60+ constant U/L 18+ constant Reboots every month or so.
Vangellis0 20 Jul 2018 (reviewed 7 years ago)
we started out at a reasonable cost got conned into signing for 18 months had 2 increases started at 19.79 now 31.99 and still got half my contract to go felt duped will have to go to bitter end and then i am changing to plusnet or post office any body except bt or talk talk
wittgenfrog 28 Jun 2018 (reviewed 7 years ago)
I am in the depths of Rural Wales. For many years I had to use very slow connections, but Superfast Wales deemed our area suitable for FTTP. The installation by OpenReach was a nightmare, their 'engineer' was clueless and it took several months AFTER the initial "install" for it all to work. The Engineer who finally cracked it was very very good, and went much more than the extra mile to sort it out. The Service itself is a nominal 70Mb/s, and has proven extremely fast & reliable overall. I watch most of my "TV" via streaming, and this largely works well. At peak times I do suffer drop-outs. These are generally short-lived, but it can (Footie on UHD) be very annoying, if not heart-attack-inducing.... There have been a couple of isolated faults (over 18 months) which have been resolved pretty efficiently by BT. Their staff tend to be very friendly & helpful, though the Billing Department is a shambles. As with everything BT\OpenReach-related, its a bit pot-luck, so-far I've been reasonably lucky! I would recommend BT, they're not perfect, and not cheap. The compulsory phone line charge and their POTs charges are iniquitous! Experience with other ISPs (principally Virgin) shows that BT is no worse, and overall a little better than it is often given credit for.
jshutt 27 Jun 2018 (reviewed 7 years ago)
Not overly impressed as at busy times our speed is rubbish and our child struggling with playing on the xbox and to be honest its not cheap so maybe a time for a change
otleyj 27 Jun 2018 (reviewed 7 years ago)
Speeds significantly down over the last six months (25Mb to 16Mb). Should be at least in the low twenties. Would change to Virgin if it was available.
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