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Andrews & Arnold (AAISP) Broadband, Full Fibre and Reviews UK

AAISP

Rating 4-5 Compare this ISP to others
AAISP

Summary

Andrews & Arnold Ltd (commonly known as AAISP or A&A) is a Bracknell-based company specialising in high-quality broadband and VoIP services. Founded in 1997 and launching operations in 1998, the company was established to deliver reliable connectivity for more discerning users, starting with dial-up ISDN and analogue services featuring fixed IP addresses and SMTP email delivery. Over 27 years later, A&A has evolved into a niche provider of premium broadband, emphasising technical excellence over mass-market scale. It remains independently owned, with a focus on innovation through its in-house research and development team.

Packages

Package Name Speed Setup Monthly First Year Cost*
Home::1 (Openreach FTTP) (12 months) - 115/20
115 Mbps £0.00 £47.00 £564.00
Home::1 (Openreach FTTP) (12 months) - 160/30
160 Mbps £0.00 £55.00 £660.00
Home::1 (Openreach FTTP) (12 months) - 330/50
330 Mbps £0.00 £65.00 £780.00
Home::1 (Openreach FTTP) (12 months) - 550/75
550 Mbps £0.00 £75.00 £900.00
Home::1 (Openreach FTTP) (12 months) - 1000/115
1000 Mbps £0.00 £85.00 £1,020.00
Home::1 (Openreach FTTP) (1 month) - 115/20
115 Mbps £0.00 £47.00 £564.00
Home::1 (Openreach FTTP) (1 month) - 160/30
160 Mbps £0.00 £55.00 £660.00
Home::1 (Openreach FTTP) (1 month) - 330/50
330 Mbps £0.00 £65.00 £780.00
Home::1 (Openreach FTTP) (1 month) - 550/75
550 Mbps £0.00 £75.00 £900.00
Home::1 (Openreach FTTP) (1 month) - 1000/115
1000 Mbps £0.00 £85.00 £1,020.00
Home::1 (CityFibre FTTP) (1 month) - 160/160
160 Mbps £10.00 £45.00 £550.00
Home::1 (CityFibre FTTP) (1 month) - 1000/1000
1000 Mbps £10.00 £65.00 £790.00
Home::1 (CityFibre FTTP) (1 month) - 1200/1000
1200 Mbps £10.00 £65.00 £790.00
Home::1 (CityFibre FTTP) (1 month) - 2000/1000
2000 Mbps £10.00 £75.00 £910.00
Home::1 (CityFibre FTTP) (1 month) - 1200/1200
1200 Mbps £10.00 £65.00 £790.00
Home::1 (CityFibre FTTP) (1 month) - 2500/2500
2500 Mbps £10.00 £75.00 £910.00
Home::1 (Openreach G.Fast) - 160/30
160 Mbps £110.00 £65.00 £890.00
Home::1 (Openreach G.Fast) - 330/50
330 Mbps £110.00 £75.00 £1,010.00
Home::1 (Openreach FTTC/VDSL) - 80/20
80 Mbps £110.00 £55.00 £770.00
Home::1 (Openreach ADSL) - 24/1.4
24 Mbps £75.00 £45.00 £615.00

* VAT included

Additional Comments

A&A's ethos is captured in its slogan, "Your packets. Our people," underscoring a commitment to low-latency, uncapped connections managed by UK-based technical experts rather than scripted call-centre staff. Unlike larger ISPs, A&A avoids network overload, promising no "evening slowdowns" through proactive capacity monitoring and peering arrangements that ensure it is rarely the bottleneck. 

AAISP offers many of its packages with a 1TB monthly limit for £10/month less than the unlimited versions. 

AAISP is a provider with a reputation for serving technical users, especially tackling more complex issues with broadband lines. They boldly state they are not a mass market provider, but invite you to consider them if you've been treated badly by other providers and want something better. AAISP is one of the main users of the Firebrick-platform.

Speeds match your line's potential: ADSL service up to 21Mbps, VDSL up to 80Mbps, and FTTP/G.fast hitting gigabit levels (up to 1.6Gbps in some spots). Data allowances start at 500GB monthly (up from 300GB in 2021), with unlimited upgrades for heavy users – or opt for 1TB versions at £10 less. Static IPs, bonded lines for redundancy, and their own FireBrick routers cater to power users running servers or VPNs.

Availability is nationwide via Openreach, with FTTP expanding to 8 million premises by 2025. If you value excellent support, transparency, and a no-nonsense connection over rock-bottom prices, calling the AAISP sales team could be worth consideration. 

For discounts take a look at our page on AAISP Broadband Deals & Offers.

 

ISP Details

Name AAISP
Legal Name Andrews & Arnold Ltd
IPv6 Support Yes
ISPA Member No
Ofcom Code of Practice No
info
Link https://aaisp.net.uk/

Contact Details

Sales Telephone 03333 400 222

AAISP Reviews

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Deezel 08 Jun 2020 (reviewed 6 years ago)
Yes best provider in UK , having tried numerous other providers in all my years online AAISP beats them all , maybe not cheap but you get what you pay for
russetrob 28 May 2020 (reviewed 6 years ago)
Excellent ISP. Can see issue with line immeadely with their CQM system. Even better, if have line fault can track their progress and interactions with openreach. This can help by minimising need to communicate with provider, and can help the technical user solve problems on their side without needing to talk to ISP. Only let down by using dependency on openreach, or talk talk.
dr_poggs 20 Apr 2020 (reviewed 6 years ago)
I thought AAISP couldn't be any better than they already were, but their response to the pandemic and lockdown has been superb: offering free data topups if you need it is a fantastic gesture!
greensword 20 Mar 2020 (reviewed 6 years ago)
Excellent
greensword 20 Feb 2020 (reviewed 6 years ago)
Always helpful, always supportive. excellent service, many thanks
stevelup 20 Oct 2019 (reviewed 6 years ago)
Best ISP in the country if not the world!
Nedleif_Kram 21 Sep 2019 (reviewed 6 years ago)
We've been with AAISP for donkeys years, definitely since before the turn of the century. They're not the cheapest. So why? Support. You phone them. They pick up. You ask your question. They tell you what to do. No messing about. Even if you call at lunch time it's the same. You might get through to someone in sales covering for support. We've never, ever, been disappointed. That's why.
elljay 20 Apr 2019 (reviewed 7 years ago)
You get what you pay for. A&A are worth the extra. Always helpful and clueful. Best ISP I've found. :)
StealthW 20 Feb 2019 (reviewed 7 years ago)
I recently had a broadband connection-failure (I knew because I received an SMS from AAISP within 30 seconds) ... Fair enough, these things happen, I switched across to 4G via a phone-tether. Once I realised that it was actually a hardware-failure (i.e. not even a power-light) with the older [out-of-warranty] router I gave them a call, asked if they could supply a suitable replacement. Replacement agreed, [inexpensive] invoice arrived straight away via email (via the 4G connection on the phone I was calling them from). I happen to live near-enough to Bracknell, so was able to arrive at their office, talk to *the same person* who I spoke to on the phone, collect a new "self-configuring + pre-labelled" Zyxel router, get back home, plug it in, and get back online (all within the hour) Yes, they might be a bit more expensive than other larger providers, but for service like that, of course I'd recommend them.
Nedleif_Kram 20 Jan 2019 (reviewed 7 years ago)
These guys are not the cheapest but performance and service are second to none. My detailed comms knowledge dates back to the Teletype era, so I understand what's happening at some level, but the complexity of modern technology is way beyond me. Suspect I phone them more than most. Doesn't matter who you speak to, sales or tech support, you get a straight answer and advice that works. First time. That's why we've stuck with them since our first tentative steps on the Internet in 1997.