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Andrews & Arnold (AAISP) Broadband, Full Fibre and Reviews UK

AAISP

Rating 4-5 Compare this ISP to others
AAISP

Summary

Andrews & Arnold Ltd (commonly known as AAISP or A&A) is a Bracknell-based company specialising in high-quality broadband and VoIP services. Founded in 1997 and launching operations in 1998, the company was established to deliver reliable connectivity for more discerning users, starting with dial-up ISDN and analogue services featuring fixed IP addresses and SMTP email delivery. Over 27 years later, A&A has evolved into a niche provider of premium broadband, emphasising technical excellence over mass-market scale. It remains independently owned, with a focus on innovation through its in-house research and development team.

Packages

Package Name Speed Setup Monthly First Year Cost*
Home::1 (Openreach FTTP) (12 months) - 115/20
115 Mbps £0.00 £47.00 £564.00
Home::1 (Openreach FTTP) (12 months) - 160/30
160 Mbps £0.00 £55.00 £660.00
Home::1 (Openreach FTTP) (12 months) - 330/50
330 Mbps £0.00 £65.00 £780.00
Home::1 (Openreach FTTP) (12 months) - 550/75
550 Mbps £0.00 £75.00 £900.00
Home::1 (Openreach FTTP) (12 months) - 1000/115
1000 Mbps £0.00 £85.00 £1,020.00
Home::1 (Openreach FTTP) (1 month) - 115/20
115 Mbps £0.00 £47.00 £564.00
Home::1 (Openreach FTTP) (1 month) - 160/30
160 Mbps £0.00 £55.00 £660.00
Home::1 (Openreach FTTP) (1 month) - 330/50
330 Mbps £0.00 £65.00 £780.00
Home::1 (Openreach FTTP) (1 month) - 550/75
550 Mbps £0.00 £75.00 £900.00
Home::1 (Openreach FTTP) (1 month) - 1000/115
1000 Mbps £0.00 £85.00 £1,020.00
Home::1 (CityFibre FTTP) (1 month) - 160/160
160 Mbps £10.00 £45.00 £550.00
Home::1 (CityFibre FTTP) (1 month) - 1000/1000
1000 Mbps £10.00 £65.00 £790.00
Home::1 (CityFibre FTTP) (1 month) - 1200/1000
1200 Mbps £10.00 £65.00 £790.00
Home::1 (CityFibre FTTP) (1 month) - 2000/1000
2000 Mbps £10.00 £75.00 £910.00
Home::1 (CityFibre FTTP) (1 month) - 1200/1200
1200 Mbps £10.00 £65.00 £790.00
Home::1 (CityFibre FTTP) (1 month) - 2500/2500
2500 Mbps £10.00 £75.00 £910.00
Home::1 (Openreach G.Fast) - 160/30
160 Mbps £110.00 £65.00 £890.00
Home::1 (Openreach G.Fast) - 330/50
330 Mbps £110.00 £75.00 £1,010.00
Home::1 (Openreach FTTC/VDSL) - 80/20
80 Mbps £110.00 £55.00 £770.00
Home::1 (Openreach ADSL) - 24/1.4
24 Mbps £75.00 £45.00 £615.00

* VAT included

Additional Comments

A&A's ethos is captured in its slogan, "Your packets. Our people," underscoring a commitment to low-latency, uncapped connections managed by UK-based technical experts rather than scripted call-centre staff. Unlike larger ISPs, A&A avoids network overload, promising no "evening slowdowns" through proactive capacity monitoring and peering arrangements that ensure it is rarely the bottleneck. 

AAISP offers many of its packages with a 1TB monthly limit for £10/month less than the unlimited versions. 

AAISP is a provider with a reputation for serving technical users, especially tackling more complex issues with broadband lines. They boldly state they are not a mass market provider, but invite you to consider them if you've been treated badly by other providers and want something better. AAISP is one of the main users of the Firebrick-platform.

Speeds match your line's potential: ADSL service up to 21Mbps, VDSL up to 80Mbps, and FTTP/G.fast hitting gigabit levels (up to 1.6Gbps in some spots). Data allowances start at 500GB monthly (up from 300GB in 2021), with unlimited upgrades for heavy users – or opt for 1TB versions at £10 less. Static IPs, bonded lines for redundancy, and their own FireBrick routers cater to power users running servers or VPNs.

Availability is nationwide via Openreach, with FTTP expanding to 8 million premises by 2025. If you value excellent support, transparency, and a no-nonsense connection over rock-bottom prices, calling the AAISP sales team could be worth consideration. 

For discounts take a look at our page on AAISP Broadband Deals & Offers.

 

ISP Details

Name AAISP
Legal Name Andrews & Arnold Ltd
IPv6 Support Yes
ISPA Member No
Ofcom Code of Practice No
info
Link https://aaisp.net.uk/

Contact Details

Sales Telephone 03333 400 222

AAISP Reviews

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greensword 20 May 2024 (reviewed 2 years ago)
greensword 20 Dec 2023 (reviewed 2 years ago)
An always consistently reliable service. Excellent
GhostSeven 15 Dec 2023 (reviewed 2 years ago)
I have personally and via my company been a long term business and personal user of AAISP. I can say without doubt they are the best and most technically capable ISP in the UK. They have knowledgeable staff, excellent customer support and a carefully curated and well designed infrastructure. They charge a fair price for a highly reliable, fast and technically competent service. The most recent install of service that I have had from them was a residential install of FTTP 1000/115. The whole process was simple, I was kept informed all the way through and the after care and easy of technical adjustment (moving /29 and IPv6 ranges from L2TP to the FTTP) was exemplary. I fully recommend them and cannot sing their praises highly enough.
BillH 29 Nov 2023 (reviewed 2 years ago)
I have been using A&A since the beginning of the year, I cannot rate their services high enough, I currently have Broadband and a VOIP phone for home use, I can say that both services are provided with faultless customer service. For the average user (I'm not voip savvy) their voip system is ideal for me, simply plug into ethernet port and it works. An ideal company to deal with the upcoming changes to phones + broadband.
greensword 20 Oct 2023 (reviewed 2 years ago)
Always excellent, always reliable. What more can I say?
geofb 21 Aug 2023 (reviewed 3 years ago)
Rock-solid reliable with only very occasional outages.
greensword 20 Aug 2023 (reviewed 3 years ago)
100% reliable, great support and always someone to talk to on the technical side, even I can understand them. Why would one go anywhere else?
gordonsuk 27 Jul 2023 (reviewed 3 years ago)
Have been with AAISP on a number of occasions. In terms of the actual internet service received, this has always been spot on. Of late I feel the area that always lacks with AAISP is when something goes wrong. There's not always the urgency given to get things resolved. And certain members of staff can be rather rude and unprofessional when dealing with matters. The technical support can at times be questionable in relation to an issue and also can be very counter productive to getting a resolution to a problem. Based on recent experiences with AAISP I am currently considering my options to once again leave them. Simply based on the lack of progress to resolving a problem and unclear direction from them as to what they will do to resolve things.
geofb 20 Jul 2023 (reviewed 3 years ago)
Everything just works without any problems which is all I want v
Tech_Dave 25 Apr 2023 (reviewed 3 years ago)
Moving to AAISP is akin from going from a Sopwith Camel to the Starship Enterprise! The sales and support responses blow their competitors out of the water. They are interested, knowledgeable, and have a ‘can do’ attitude. The customer portal is superb. Every metric, detail, and control possible is shown – it is clearly apparent that they have spent a lot of time and effort developing this. The quality of the connection their end is very good - no evening congestion. The Quality Monitoring system is simply brilliant. You can gain a fantastic live insight into exactly how your line is performing and fix it. I have just migrated a backup ADSL and copper line to AAISP and ported the landline number to VOIP. A simple and straightforward process. Place an order. Ten working days later the broadband service moves – no loss of service. Then the copper moves. Then the copper is renumbered, and the landline number arrives on VOIP. I had to simply watch the logs, and it all progressed perfectly. I would recommend AAISP to anyone. Their support and sales will tailor their approach to your knowledge level and demands, whether you are a ‘Plug and Play’ user, or a ‘Master Geek’, or anywhere in between. Finally, they have not joined ‘the race to the bottom’, in trying to re-contract you (with mid-contract price rises) all the time. Well done AAISP - the best move I have ever made!