Category: Regulation

The Advertising Standard Authority (ASA UK) investigates advertising and marketing content and issues rulings which can uphold or not uphold the complaints. Today it has issued a ruling which upholds the complaint made against The One Broadband following mailers they sent to properties promoting their full fibre broadband service. What makes this ruling different, is […]

As a result of not identifying vulnerable customers and exposing some telecare users to the situation where their in home alarm device could not connect to its alarm monitoring centre Ofcom has imposed a fine of £23.8 million on Virgin Media. The failures that have led to this alarm happened in the period August 2022 […]

The Chancellor of the Exchequer announced the November 2025 Budget yesterday. Although the budget itself had very limited references to broadband directly, Chancellor Rachel Reeves, along with Telecoms Minister Liz Kendall wrote an open letter addressed to the CEO’s of UK telecommunications companies about consumer protection. The letter in full is detailed below (our highlight […]

Ofcom is consulting further on the Telecoms Access Review on Wholesale Local Access pricing. The Independent Networks Co-operating Association (INCA) have issued a statement on the importance of ‘pricing remedies’ in ensuring a competitive market. INCA has opposed the consultation on Wholesale Local Access (WLA) pricing remedies, which it says amounts to the regulator stepping […]

Ofcom has released its annual Connected Nations report, which aims to give a picture of how the UK communications infrastructure is performing and improving and to monitor the availability of both broadband and mobile services across the UK. This article focuses on the mobile network side of the report. 5G rollout Ofcom is monitoring the […]

The House of Lords published its committee report into Home Working last week claiming that it could be the way to ‘get people back into work’. The report, called “Is working from home working?” makes the argument that home-based work could get some people back into the workforce who might otherwise not be able to […]

Following Gigaclear’s statement this morning calling on Openreach to work with altnets, the Independent Networks’ Co-operatives Association (INCA) has issued a statement along similar lines. Openreach’s problem isn’t regulation – it’s competition. Nearly a million customers a year are choosing Altnets over the tired old network operator because they offer better products, better value, and […]

Rural broadband builder Gigaclear has responded to recent comments from Openreach (which suggest they may revisit their target of connecting 30 million premises to full fibre may be at risk), flying the alternative network operator flag and warning that the most rural of areas are still struggling with getting full fibre broadband. Gigaclear wants Openreach […]

Ofcom is pursuing its investigation into a suicide forum it previously paused as the forum implemented IP-based blocking for UK users. On 1 July 2025, the forum implemented a block to restrict users with UK IP addresses from accessing the service. Ofcom has been actively monitoring these restrictions to check they are maintained consistently and […]

UK telecoms regulator Ofcom has this morning announced that it will be working with its counterparts in the five-eyes countries (UK, US, Canada, Australia and New Zealand) to ‘enhance cooperation’ on telecoms security. They issued a joint statement this morning: This follows a meeting by the regulators in London over the past three days discussing […]