Category: Regulation

The new rules from Ofcom on price rises need to be sign posted in £ and p rather than a % and size to be made clear at sign up are now in effect.

The vast majority of moans and groans with broadband providers get resolved by escalating a complaint within the provider itself, but sometimes disputes don't get resolved and this is where Alternate Dispute Resolution can step in. Ofcom is looking at reducing the time you need to wait before you can invoke ADR.

We have been investigating a case of an elderly consumer who walked into a major retail store to enquire about TV services, and left with a broadband switch order that they weren't aware of.

The One Touch Switching Company Ltd (TOTSCo) has published its accounts ending 31 March 2024, prior to the OTS system going live in September

The first guides to what Ofcom expects for every site and app in the scope of the online safety law have now been published before they are enforced from 17th March 2025.

Ofcom has released an analysis of broadband and mobile service pricing in the UK which shows that most pricing has remained steady or fallen over last year in real terms.

A number of internet regulators are working together to share experience and expertise in an effort to make the online world a safe space to be.

Business broadband connections are not part of the One Touch Switching system so far, but to ensure compliance with Ofcom conditions TOTSCo is working towards a gaining provider led switching service for fixed-line broadband and voice services.

The final decision by the CMA has been given and Vodafone can merge with Three to create a large mobile operator. The big condition is that the two firms sign a commitment to invest billions to roll-out a combined 5G network.

Jeremy Chelot, CEO of Netomnia has been re-elected to the board of The One Touch Switching Company (TOTSCo) after stepping down last month