Category: Internet Service Providers

Research carried out by Virgin Media O2 has found that millions of people are likely to have seen fake customer service numbers using search engines and AI tools. It has also dealt with customers who have suffered fraud through contacting scam numbers. Scammers exploiting algorithms to place themselves above legitimate websites on search results is […]

London-focussed Broadband Altnet Community Fibre has re-launched its popular Double the Speed promotion which sees it upgrading its package speeds. These increased speeds will be valid across the 24-month contract period with prices fixed until April 2026 when they go up by £2/month as part of annual prices increases (and £4/month at the end of […]

The Scottish Borders town of Hawick that already has extensive GoFibre and Openreach full fibre footprints now has Virgin Media O2 full fibre productions available via the nexfibre XGS-PON rollout. The border town joins nearby Jedburgh which also has nexfibre available. While our mapped footprint is smaller currently than the GoFibre or Openreach FTTP footprints […]

We are seeing quite a few reports of outages affecting Hyperoptic users in Southeast London including in Lewisham, Deptford, Greenwich, Woolwich, Dartford and Northfleet on the Bank Holiday Monday. It appears connectivity has returned, although the outage did seem to last some hours. There are users who report difficulties getting through to Hyperoptic support. In […]

Virgin Media is roll out a “smart support” service to all broadband customers which proactively monitors their broadband performance and tries to identify and resolve issues before users notice them. This follows an earlier rollout to over 330,000 customers. In the event of connectivity issues being identified, smart support will suggest ‘simple steps’ to address […]

Giffgaff is able to offer full fibre using the nexfibre XGS-PON network and started selling on parts of the network back in September 2025. The original contracts were simple monthly rolling contracts, but now there is a 24 month contract option with the promise of no price rises for two years. The no price rises […]

We reported on an iTalk Broadband outage two weeks ago when users were reporting downtime already lasting several days. We covered it again three days later reporting on the continued loss of service to iTalk customers. We contacted the company but have had no response. We are still getting fresh reports from new users a […]

Home Unity has added Freedom Fibre as another altnet to the list of networks they sell services across. The Freedom Fibre footprint is largely based across the North West and West Midlands, with some smaller areas elsewhere. We presume that in time once the Freedom Fibre/Truespeed partnership is up and running that this will also […]

Over the weekend, we reported on outages suffered for severals days by customers of iTalk Telecom. Following our article, we’ve received quite a few new reports from users. “Like others my broadband has been down since 18.00 hours on Tuesday the 24/02/2026 and is still down. When I contacted them they couldn’t tell when it […]

A new cash injection of £115m to TalkTalk will be welcomed at the heavily indebted broadband provider as parts of the business are being offered for sale. Ares Management are injecting the cash, £65m of which is senior debt, and will replace a £47m debt facility due to be redeemed in March. £50m is being […]