Skip to main content
Find a broadband deal
Fix my broadband

TalkTalk Broadband, Full Fibre and Reviews UK

TalkTalk

Rating 3 Compare this ISP to others
Ofcom Automatic Compensation

This ISP is a member of Ofcom's automatic compensation for delayed repairs and missed engineer appointments.

TalkTalk

Summary

TalkTalk is a name most people in the UK will recognise when it comes to fibre broadband. It offers a range that goes from basic fibre connection through to full fibre where available, and it positions itself firmly at the value end of the market. For a lot of households the appeal is clear. You get a well known brand, straightforward pricing, a reliable connection, and enough speed for streaming, browsing, video calls and general day to day use without spending a fortune.

Packages

Package Name Speed Setup Monthly First Year Cost*
Fibre 35

Fibre 65 Package is better value

35 Mbps £0.00 £26.00 £312.00
Fibre 65
65 Mbps £0.00 £26.00 £312.00
Full Fibre 65 (Openreach)
65 Mbps £0.00 £26.00 £312.00
Full Fibre 150 (Openreach)
150 Mbps £0.00 £24.00 £288.00
Full Fibre 500 (Openreach)
500 Mbps £0.00 £30.00 £360.00
Full Fibre 900 (Openreach)
900 Mbps £0.00 £36.00 £432.00
Full Fibre 65 (CityFibre)
67 Mbps £0.00 £26.00 £312.00
Full Fibre 150 (CityFibre)
152 Mbps £0.00 £24.00 £288.00
Full Fibre 500 (CityFibre)

includes Eero 6 Pro router

500 Mbps £0.00 £30.00 £360.00
Full Fibre 900 (CityFibre)

includes Eero 6 Pro router

944 Mbps £0.00 £36.00 £432.00

* VAT Included. The First Year Cost does not include any in-contract price increases that may apply with some providers. Please refer to the package details to see if increases are applicable.

Additional Comments

When everything lines up, TalkTalk broadband provides a solid fibre broadband connection. Many customers get stable speeds that suit everyday needs, and the service is simple to set up in most homes. Because TalkTalk uses multiple underlying networks including Openreach and several full fibre partners, you may find good availability even in places where other providers are limited. For casual streaming, schoolwork, online shopping and TV catch up, it usually does the job.

That said, there are a few things worth keeping in mind. The biggest potential issue is customer service. Reviews often mention long wait times, support that can feel hit and miss and issues taking longer than expected to sort. TalkTalk’s ratings for reliability and support tend to sit below some of the other major providers. If you are happy with a lower cost option and only need the basics to run smoothly most of the time, it can work well enough. If you work from home, rely heavily on your connection or you cannot afford interruptions, you may want to compare other options first.

It is also sensible to check what happens when your contract ends. TalkTalk broadband is known for promoting attractive starter prices, but once your initial deal finishes the cost can rise. Taking a moment to understand your renewal rate and any price promise is a good idea. Take a look at our best broadband deals page for discounts. As always, the speed you sign up for refers to the line into your home. What you actually experience depends on Wi-Fi strength, the layout of your property and the quality of your equipment. Larger houses or those with thick walls may need stronger internal Wi-Fi setups to get the best from the broadband connection.

TalkTalk broadband suits people who want a simple broadband option at a fair price and do not need the highest level of support. It offers good value on the right deal and can handle the normal mix of streaming, browsing and work tasks for most homes. If you prefer a provider with stronger satisfaction scores or guaranteed support response times, then it is worth exploring alternatives. But for many households looking for a budget friendly fibre broadband service without too much fuss, TalkTalk broadband remains a sensible choice.

For discounts, take a look at our page on TalkTalk Broadband Deals & Offers.

ISP Details

Name TalkTalk
Legal Name TalkTalk Telecom Ltd
IPv6 Support No
ISPA Member Yes
Ofcom Code of Practice Yes
info
Link https://www.talktalk.co.uk

Contact Details

Sales Telephone 0808 108 0346

TalkTalk Reviews

Add review

HerculesUK 26 Jun 2018 (reviewed 8 years ago)
Terrible customer service, on my fourth faulty router and they want to send me the same one again. Apparently the “new router” is only for “new customers”. Foreign call centres that make you go through the same trouble shooting every call, because they only read from designated scripts and follow flow charts. Unable to their own decisions even though they can see that you’re had the same issues for the past year or more. I would definitely not recommend TalkTalk to anyone. They may be cheap, but it’s a classic case of getting what you you pay for.
LJSWales 29 May 2018 (reviewed 8 years ago)
Good reliable service
Smudger444 29 May 2018 (reviewed 8 years ago)
Firstly I think TalkTalk are a good ISP. They are the cheapest Broadband supplier. If only Openreach were to supply a descent service to TalkTalk it would be the best. But sadly through Openreach our service is rubbish. In our area the speed has increased from 9mbs to 46mbs to 34mbs and our packets lost has increased or feels like 10fold. Pages dont finish loading. Pages get stuck. Bits missing. And the speed is up and down like a yoyo. How can we get this resolved. Openreach are not contactable.but its there fault.
kelloe 25 May 2018 (reviewed 8 years ago)
download speed terrible 4.5 m engineering people terrible leaves you hanging for 10 mins plus - gave up.
nickgrant 23 May 2018 (reviewed 8 years ago)
alotbit 21 May 2018 (reviewed 8 years ago)
They are so scummy they throttle your speed after you start a new contract (ADSL).
PJHB 21 May 2018 (reviewed 8 years ago)
Having swapped to TT around a year ago, the overall impression of the service, phone and 38mb fibre-to-Cab broadband, has been OK. Yes it is slower than the previous 56mb fibre from BT, but at the 18mth contract price offered in the TT package I have, it is generally acceptable, as at present I'm not needing to stream TV. Being close to the local exchange building, I'm receiving close to max. speeds at the level quoted to me during sign-up. I have had one major issue when the phone line dropped out, although broadband luckily continued fine, but believe that was caused by OpenReach staff fiddling around in the local cabinet, which resulted in my being cut-off - I actually saw them doing this and even exchanged a brief word as I passed by them on the way out. So I didn't discover the problem until later in the that week. The resulting problem did take more than a week to organise an OpenReach visit to sort, but TT compensated for that financially. However, I did find reporting the loss of service to be a pain to resolve, as the website offers no direct means to do so. I used their 'chat' facility to do this, which did take some time to sort out the details during the thread. Due to the lengthy method, the first time I tried, I was cut off by the chatline, while still trying to type out my response. When I tried to restart the chat, all operatives were engaged, so I had to try again on a different day, which increased the delay in getting the problem dealt with and also required going through the whole process again. That aspect could be better handled by TT. But, once organised, the customer handling of the issue was just fine and I cannot complain about that aspect. I did read reviews before trying TT, but considered financially beneficial to give them a try. I haven't been disappointed in that, as the savings amount to around £300 annually.
Mikedaytona 21 May 2018 (reviewed 8 years ago)
Matters became so bad with my broadband speed that I resorted to using CEDR (Centre for Effective Dispute Resolution). TalkTalk must have the worst customer relationship ever. They don't listen. They don't even read an old fashioned letter. Worse still they try to (forgive my language) "bullshit" their way out of a known problem. I have been in this business for 30 years, so when I tell them that the evidence excluded a local user connection problem with clear analytical data (provided to them) they should have listened. I even had communication with their head of complaints but all to no avail. I now have a decent broadband system after using CEDR, but why could TalkTalk not have corrected the problem before? They can provide a decent system when provoked, but they must get their act together.
rbwalmsley 20 May 2018 (reviewed 8 years ago)
Download speeds permit 4K streaming, no customer services required, I have not had cause to complain since upgrading last year. I have not experienced the talktalk problems as reported in the press recently...
jonial 20 May 2018 (reviewed 8 years ago)
A very slow upload speed of 5 Mbs. Advertised as 10 Mbs