Gigaclear Broadband, Full Fibre and Reviews UK

Gigaclear

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Summary

Gigaclear is a UK-based broadband provider that focuses on delivering full-fibre (FTTP) internet to rural areas and underserved communities. Operating primarily in the South East, South West, and parts of the Midlands, Gigaclear broadband aims to bridge the digital divide by offering high-speed, reliable internet connections where larger providers may not have extensive coverage.

Packages

Package Name	Speed	Setup	Monthly	First Year Cost*
Ultrafast 300	300 Mbps	£0.00	£16.00	£192.00
Ultrafast 400	400 Mbps	£0.00	£22.00	£264.00
Ultrafast 900	900 Mbps	£0.00	£24.00	£288.00

* VAT Included. The First Year Cost does not include any in-contract price increases that may apply with some providers. Please refer to the package details to see if increases are applicable.

Additional Comments

The company offers a range of fibre broadband packages to cater to different needs. Their plans include symmetrical download and upload speeds, ensuring a balanced and efficient internet experience. Customers have reported impressive speeds, with some achieving over 920 Mbps, highlighting the effectiveness of Gigaclear's infrastructure in delivering high-performance connectivity.

One of the standout features of Gigaclear broadband is its emphasis on support. Reviews from users commend the company's responsive and helpful customer service team, noting their willingness to go above and beyond to resolve issues. For instance, instances where customers faced challenges with other providers were mitigated through Gigaclear's proactive approach, including liaising with local IT services to ensure seamless full fibre broadband installations.

Furthermore, Gigaclear broadband distinguishes itself by offering managed Wi-Fi services through its proprietary Gigaclear Mobile app. This app provides advanced features such as parental controls, device-level management, and network protection, catering to families and households with specific internet safety requirements.

While Gigaclear's fibre network is not yet available nationwide, its targeted approach in expanding coverage to rural communities has been well-received. The company's efforts contribute to enhancing digital inclusion and providing quality internet access to areas that might otherwise be overlooked by larger ISPs.

For discounts, take a look at our page on Gigaclear Broadband Deals & Offers.

ISP Details

Name	Gigaclear
Legal Name	Gigaclear Ltd
IPv6 Support	No
ISPA Member	Yes
Ofcom Code of Practice	No
Link	https://www.gigaclear.com/

Contact Details

Sales Telephone	0370 774 0533

Gigaclear Reviews

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Regor18 30 May 2022 (reviewed 4 years ago)

Speed results are in fact better than shown by the thinkbroadband tester. Typically 915 downstream and 950 upstream at Ping6. Rollout of Gigaclear fibre across my part of town was pretty rapid. What a relief after years of 25Mbps (on a good day) over Openereach aluminium & copper.

BrianGJSteer 20 Apr 2022 (reviewed 4 years ago)

So far, we have only had Gigaclear 500 Mbps for 24 hours, and so far so good. The subcontractors installing it were very good and efficient. The router said 506 down and about 520 up I think. £25 a month for 18 months, then £52 a month at the moment. The Linksys routers are not as good as I would have expected as I don't appear to be able back up the configuration, once I start to modify it as I require. So I may try to use a spare TP-Link one I used to replace the Sky SR203 as it was so unreliable. I may have missed something in the menus, but there was no obvious backup or restore option that I could see.

Jonathantf2 31 Jul 2020 (reviewed 6 years ago)

Speedy service, great WiFi in the house and a good deal considering the speed, its a godsend for remote working.

millar125 20 May 2020 (reviewed 6 years ago)

Suspectingthat support is from a call centre I. Deepest darkest Kerry I have found that gigaclear customer support is not qualified to do the job. On a recent occasion they even asked me to call one of their suppliers and ask for help (Linksys). Line speeds are generally good,but recently during the coronavirus line speeds have proved somewhat irratic.

millar125 20 Feb 2020 (reviewed 6 years ago)

Gigaclear Service? Great! Customer Service on the other hand? Poor. I recently upgraded our home system to Gigaclear’s Ultrafast 300 With Smart WiFi. It arrived promptly, but with no instructions. Ok i got help over the phone, but I rapidly found that in a standard three bed 1980’s house I couldnt get the two Linksys nodes to link up whilst at the two ends of the house. ‘You’ll need to buy a third node’. No you advertise that Ultrafast 300 will work in the average 3 bed house. To the young lady that i subsequently shouted at i am truely sorry, but if she knew her business and the produce that she was supporting she would got me over the install issue and showed me that the network works fine in all corners of the house. Poor staff training and thus poor customer support.

millar125 26 Feb 2019 (reviewed 7 years ago)

The service has over the past year been quite good, but over the past few days the service has dropped off noticably. Why I don’t know, but given the way the cables where laid from Cheltenham out to this area, circa 20 miles, I would not be surprised if this is a durability issue.

Zaffiro 21 May 2018 (reviewed 8 years ago)

I've been with Gigaclear ever since they came to our village in July 2016 and the difference between their 100mbps and the previous 3Mbps (or 4 if you were lucky) we had from Talk Talk is staggering. That's fibre to the home for you. I work from home and my business is totally dependent on my broadband connection. They haven't been faultless - we've had outages during that time, some for a day when someone somewhere has severed a cable. But they answer the phone and communicate when there is a problem, which for a solo business is pretty important.

mikequested 20 Apr 2018 (reviewed 8 years ago)

Having switched over from a truly awful Talk Talk service to a fibre to the home supply from Gigaclear I can honestly say it's one of the best decisions I have ever made. Over a year on and the service is incredibly reliable and whilst there were some interruptions in the early days these were well communicated and scheduled to avoid peak hours. I get exactly what I pay for and regular speed tests confirm an unwavering consistency in speed both up and down. Could not be happier and have also ditched an equally awful BT converting my phone service to VOIP.

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