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Community Fibre Broadband, Full Fibre and Reviews UK

Community Fibre

Rating 4-5 Compare this ISP to others
Altnet

Altnets are new broadband networks which are challenging the incumbent providers. These may be smaller providers but larger altnets also exist.

Community Fibre

Summary

Community Fibre is a London-based broadband provider that’s made a name for itself by offering some of the fastest and most affordable full-fibre connections in the UK. As its name suggests, Community Fibre focuses on connecting communities across London and the surrounding areas, with a network built entirely from scratch using full-fibre technology. It’s one of the largest independent broadband providers in the capital and continues to expand rapidly into nearby towns.

Packages

Package Name Speed Setup Monthly First Year Cost*
100 Mbps Full Fibre (24 months)

** OFFER until 17th August **

100 Mbps £0.00 Free (first 3 months)
£19.00 (thereafter)
£171.00
300 Mbps Full Fibre (24 months)

** OFFER until 17th August - SAME PRICE AS 500Mbps**

300 Mbps £0.00 Free (first 3 months)
£21.00 (thereafter)
£189.00
500 Mbps Full Fibre (24 months)

** OFFER until 17th August **

500 Mbps £0.00 Free (first 3 months)
£21.00 (thereafter)
£189.00
1 Gbps Full Fibre (24 months)

** OFFER until 17th August **

1000 Mbps £0.00 Free (first 3 months)
£25.00 (thereafter)
£225.00
2.5 Gbps Full Fibre (24 months)

** OFFER until 17th August **

2500 Mbps £0.00 Free (first 3 months)
£27.00 (thereafter)
£243.00
1 Gbps Premium WiFi Full Fibre (24 months)

**Promotion until 06/07/2026**

1000 Mbps £0.00 Free (first 3 months)
£32.00 (thereafter)
£288.00
2.5 Gbps Premium WiFi Full Fibre (24 months)
2500 Mbps £0.00 Free (first 3 months)
£32.00 (thereafter)
£288.00
5 Gbps Premium WiFi Full Fibre (24 months)
5000 Mbps £0.00 Free (first 3 months)
£39.00 (thereafter)
£351.00
35 Mbps Full Fibre (12 months)

Social Tariff level pricing; no qualification criteria apply

Social Tariff

Social Tariffs are discounted packages offered to those who are in receipt of certain benefits such as Universal Credit or Pension Credit. The exact criteria will depend on the provider.

35 Mbps £0.00 Free (first 3 months)
£12.50 (thereafter)
£112.50
100 Mbps Full Fibre (12 months)
100 Mbps £0.00 £25.00 £300.00
300 Mbps Full Fibre (12 months)

** OFFER until 17th August **

300 Mbps £0.00 Free (first 3 months)
£25.00 (thereafter)
£225.00
500 Mbps Full Fibre (12 months)

** OFFER until 17th August **

500 Mbps £0.00 Free (first 3 months)
£28.00 (thereafter)
£252.00
1 Gbps Full Fibre (12 months)

** OFFER until 17th August **

1000 Mbps £0.00 Free (first 3 months)
£30.00 (thereafter)
£270.00

* VAT Included. The First Year Cost does not include any in-contract price increases that may apply with some providers. Please refer to the package details to see if increases are applicable.

Additional Comments

Unlike many of the big-name ISPs, Community Fibre doesn’t rely on Openreach. Its network is 100% its own, running fibre directly into customers’ homes and businesses (FTTP). This means it can deliver consistently high speeds with none of the bottlenecks caused by older copper lines. The result is a faster, more reliable connection that’s built for modern online life.

In terms of performance, Community Fibre is one of the best around. Its packages start at around 150 Mbps and go all the way up to an incredible 3,000 Mbps (3 Gbps). All plans offer symmetrical speeds, meaning uploads are just as fast as downloads, which is ideal for anyone working from home, gaming online, or regularly sharing large files. Even at peak times, the network tends to hold up fairly well thanks to its full-fibre design.

Community Fibre’s network mainly serves London and parts of the South East, so it’s not yet an option for those living elsewhere in the UK. Installation can also take a little time in some apartment buildings where landlord permissions or access need to be arranged, though the company usually handles this process efficiently.

For discounts, take a look at our page on Community Fibre Broadband Deals & Offers.

ISP Details

Name Community Fibre
Legal Name Community Fibre Ltd
IPv6 Support Yes
ISPA Member Yes
Ofcom Code of Practice No
info
Link https://www.communityfibre.co.uk

Contact Details

Sales Telephone 0800 082 0770

Community Fibre Reviews

Add review

Anonymous 04 Feb 2026 (reviewed 6 months ago)
3
Ongoing DNS issues
Anonymous 07 Jan 2026 (reviewed 6 months ago)
5
A bit difficult when you want to talk to anyone technical.
Anonymous 05 Jan 2026 (reviewed 6 months ago)
3
Performance is great when the service is working fully.
ability 31 Dec 2025 (reviewed 7 months ago)
1
Good speeds, but they use CGNAT with no port forwarding capabilities and the bufferbloat is significant.
Anonymous 31 Dec 2025 (reviewed 7 months ago)
2
CGNAT
Anonymous 27 Dec 2025 (reviewed 7 months ago)
4
Very good servce Difficult to get hold of a live body when you have difficulties.
kemlo 18 Dec 2025 (reviewed 7 months ago)
3
Was 300Mbps when I signed up, but now only 150Mps. Hope this is a temporary blip. It took a full month to transfer POTS telephone number over from BT. This was supposed to happen within 14 working days.
ralexm 02 Jan 2025 (reviewed 1 year ago)
Used to be amazing, now total garbage. Unreliable connection, over contented with huge speed drops outs during the day and night, packet loss and routing issues in their backhaul which tech-support cannot resolve for over a month. Dropping >70% of advertised/contracted bandwidth. Just don’t get me started on billing and admin. Impossible to get a straight answer from anyone, phone calls contradicted by the next person to talk to you, billing changes by >25% randomly with no-one able to resolve without escalation. New support team and customer service team outsourced and "turn it off and on again in five minutes" is the stock answer to everything. Been over five weeks trying to get a routing error in their network diagnosed, but total refusal to accept it is in their network despite all lost packets and prof from BQM and other tools. Eventually gave up and asked to leave. Taken four weeks to get a date confirmed, since then two more incorrect direct debits taken and still do not have a box to return their equipment. If it works for you great!! Enjoy it whilst it lasts. I wouldn’t expect any help if/when it starts to break down. (Have you tried turning it off and leaving it 10mins?)
ralexm 12 Dec 2024 (reviewed 1 year ago)
Used to be amazing, now total garbage. Unreliable connection, over contented with huge speed drops outs during the day and night, packet loss and routing issues in their backhaul which tech-support cannot resolve for over a month. Just dont get me started on billing and admin. Impossible to get a straight answer from anyone, phone calls contradicted by the next person to talk to you, billing changes by >25% randomly with no-one able to resolve without escalation. New support team and customer service team outsourced and "turn it off and on again in five minutes" is the stock answer to everything.
nuttyboy 14 Aug 2024 (reviewed 1 year ago)
moved to community Fiber 6 months ago and been very happy with the service. 1GB FTTP, speedy reliable and stable Install team were great and put the line in exactly where I wanted it and the router was decent (although I still use my own).