Cable & Wireless who for many people vanished from the broadband landscape when Bulldog was sold to Pipex in 2006 is now the owner of another broadband outfit in the form of THUS Group plc with its offer of 180 pence per
share being declared unconditional in all respects.
THUS owns the retail provider Demon which pioneered dial-up Internet access for small businesses and consumers in the UK. What today’s news means for consumers and businesses with Demon is not
clear, certainly packages are still being offered for sale but the Demon press room has not been updated since November 2007.
Cable & Wireless offers wholesale broadband access products and a number of smaller providers are known to use their services but it still
seems odd to have sold a retail provider and then buy another a couple of years later. Virgin Media has a contract to use the provider for Off-net ADSL access, but this has not gone live yet. It may
make perfect sense to the accountants, but many small businesses using broadband may be reluctant to sign up if they believe that the same cycle may happen again. One thing business users want above
all other is stability and reliability for a service, so one can expect there to be a series of questions asked of C&W about its intentions with THUS and the retail component that is Demon.
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Not the first time. C&W seem never be able to work out where they want to go. Check their history they go in and out of markets every few years. I seem to recall they were business, then entered residential, only to sell it on eventually to Tiscali, then to buy bulldog LLU so I ended back with C&W only to find it heading towards Tiscali. Now they are back again ? Only a matter of time.
I had my business lines with Bulldog when C&W took it over. Service went from worst to even worster (??). Didn’t have much luck with C&W a few years earlier when they supplied our telephone lines in another town.
C&W in the UK have never been able to handle retail/domestic business, think Mercury and T-Mobile! Big corporate accounts are another matter but the little guys can, as usual, expect to be ditched. What makes me so pessimistic? … I used to work for them.
I wish I’d found this info earlier. For the last 4 months I have seen the speed, reliability and customer service from Thus hitting rock bottom. And now I can see why. All my customers using Demon have seen connection speeds falling from a typical 3500-4500kbps to around 400-2000kbps. The service is total pants, and the support is just the same. In Demon’s support eyes a speed reduction from 4500 to 1320 (my home account) is perfectly normal and they will not report any problems. The time to cancel all my customers Demon accounts seems to be here.