How Broadband Works (for beginners)
New to Broadband? This guide explains the basics of what broadband is, why it’s so great and how to select an Internet Service Provider (ISP).
Broadband USO – your right to a 10 Mbps connection
The UK broadband USO delivering 10 Mbps down and 1 Mbps up connection speeds gives people the right to request this speed starting on 20th March 2020.
Interested to know how One Touch Switching (OTS) works for consumer broadband migrations from 12 September 2024? We’ve got you covered.
The UK’s old copper phone network will be switched off in 2025 and replaced by Digital Voice, requiring most users to plug their phone into their broadband router. While the transition is simple for many, vulnerable users may need help to stay connected.
What to do if the UK starts experiencing rolling power cuts due to load shedding? We have a guide to help you stay online from £10 solutions to fully fledged backup systems.
Broadband Connection Vouchers
A number of broadband voucher schemes exist with varying voucher values and speeds.
Business Broadband Guide
What is different about a business broadband connection? What should you be thinking about if you work from home?
How to troubleshoot broadband interference sources
Broadband Interference is a common problem for broadband users and can affect your service. Find out how to find and remove sources of broadband interference.
Understanding Broadband Speeds
Having problems with slow broadband speeds? This guide walks you through what might be causing your problems and how you an diagnose/fix them.
How to switch broadband supplier and details of the core underlying switching processes that are used.
This guide will help you identify if your master socket is compatible with a BT Wholesale I-Plate or BT Broadband Accelerator.
Information on how Fibre to the Cabinet and Fibre to the Home (FTTH/FTTP) operates in the UK.
Home Networking Guide
Explanation of the various networking options available in the residential environment.
A brief guide to online scams and how to avoid unwitting falling victim to one.
How to Protect your Children Online
Worried about looking after your children on the Internet? We have some tips on how to keep your little (and not so little) ones safe.
Moving home? Before you order a phone line, broadband or TV, read this guide on saving over £250!
Wondering what kind of telephone socket you have and which one is likely to be the master socket? This guide will have your answer.
This guide explains the steps you may wish to go through in an attempt to resolve a problem you have with your broadband service provider.
Satellite Broadband Guide
How satellite broadband works, including details about Starlink.