Openreach proactive FTTP upgrades next month

Openreach is BT’s wholesale division which supplies full fibre services to many broadband operators (including BT/EE/PlusNet but also others such as Zen Internet, Sky, TalkTalk, etc). It has announced that it will be launching a free FTTP upgrade promotion from 7 May 2025.

It’s important to note this is a promotion targeted at Service Providers, not consumers, however it may mean more providers will proactively move customers from slower FTTC service to FTTP services. The promotion includes FTTP services which are at least 80Mbps downstream and 20Mbps upstream.

“A Proactive FTTP Upgrade is an order by a [Service Provider] to migrate an existing end customer to FTTP without the end customer initiating the migration provision. Such a provision will be initiated by the end customer’s existing [Service Provider] on behalf of that end customer. Openreach will only proceed to provision where the appointment date is explicitly accepted by the end customer.

The £0 connection charge will apply to Proactive FTTP Upgrades Standard provisions for migrations to speeds of 80/20M or above. Premium and Advanced connections for Proactive FTTP Upgrades will be charged at the prevailing rate as set out in the Price List, minus the standard connection charge (currently £30 and £175 respectively).  

In order for the £0 Proactive FTTP Upgrade connection charge to apply, [Service Providers] must follow the process and timescales set out in the Proactive FTTP Upgrades Process Description.  The £0 Proactive FTTP Upgrade connection charge will also only apply to migrations to FTTP speeds of 80/20M or above.”