There have been widespread reports this morning of outages on the Vodafone fixed broadband network from about 08:15 affecting both Openreach and Cityfibre-based services, although our broadband quality monitor does confirm it was quite limited in scope as most of our sensors have not suggested any significant packet loss: (first two examples) with very few (last example) showing an outage:
The BBC is reporting that it only affected 11,000 customers out of over a million home broadband customers.
It appears that the issue was fixed this afternoon.
We’re aware of and investigating an issue impacting some of our home broadband customers since this morning. Getting our customers reconnected is now our top priority, and we’re incredibly sorry for any inconvenience this is causing.
— Vodafone UK (@VodafoneUK) 11:01 BST, April 10, 2023
UPDATE: We have identified the broadband issue that has been affecting some of our customers today. Our engineers are now resolving the issue and reconnecting affected customers.
We apologise once again for the inconvenience this has caused.
— Vodafone UK (@VodafoneUK) 14:49 BST, April 10, 2023
Added 11th April: We have been watching for two weeks some BQM that show similar patterns to the first two BQM charts i.e. signs of congestion in the 8pm to 10pm timeframe for Vodafone customers. It is thought that based on reports this is confined to East Anglia. So if you have a Vodafone broadband connection and it has been more laggy during the evenings you are not alone and possibly not your connection itself but something in the core or regional network where capacity is reaching a limit.
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Not sure it could be said that it is only East Anglia that Vodafone is suffering from higher latency, packet loss etc.. I have two 1Gb CityFibre connections in Aberdeen and both suffer issues at those times, as well as reduced download speeds, down to 80Mbps some days. I notice I am possibly connecting via Manchester, as my routing goes via there. So it could be they have issues with capacity around there.
Some routes into and out of Vodafones network appear to be suffering from severe congestion most evenings. This evening I looked into this further and that a 21.5Mbps ADSL2 connection could only manage less than 5Mbps during evening peak (after overheads) however once the BQM was back to normal the full connection speed was possible (about 16.5Mbps after overheads).
This has been going on for over 3 weeks now and I’ve yet to even get them to admit there is an issue. East Midlands, Vodafone Business via a reseller.
Exactly the same I’m cityfibre fed and my Vodafone line shows severe congestion issues every evening between 6pm till 10pm which is frankly appalling so to say it is just one are is definitely wrong
Yesterday’s congestion was the worst yet and ran from 17:30 to 23:00
https://www.thinkbroadband.com/broadband/monitoring/quality/share/d471ed6174e87f219186001a5f224315b18564a9-12-04-2023
Yes it was horrendous but if you ask vodafone nothing is wrong!!!!!
https://www.thinkbroadband.com/broadband/monitoring/quality/share/f44601a412a8baf34d82ebdf97183ccf5055cd24-13-04-2023
I live in Powys, we were out all Monday morning. Impossible to get through to Vodafone