BT Broadband, Full Fibre and Reviews UK

BT

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Summary

BT is one of the UK’s biggest and best-known broadband providers, with nationwide coverage and a wide choice of packages. As the owner of Openreach, the network used by most broadband companies, BT has access to one of the most extensive infrastructures in the country. Whether you live in a city or a remote village, there’s a good chance BT can provide a connection.

Packages

Package Name	Speed	Setup	Monthly	First Year Cost*
Full Fibre 1 (24 month)	50 Mbps	£0.00	£25.99	£311.88
Full Fibre 2 (24 month) £50 BT Reward Card	74 Mbps	£0.00	£25.99	£311.88
Full Fibre 150 (24 month) £75 BT Reward Card	150 Mbps	£0.00	£27.99	£335.88
Full Fibre 300 (24 month) £80 BT Reward Card	300 Mbps	£0.00	£30.99	£371.88
Full Fibre 500 (24 month) £85 BT Reward Card	500 Mbps	£0.00	£31.99	£383.88
Full Fibre 900 (24 month) £150 BT Reward Card	900 Mbps	£0.00	£35.99	£431.88
Fibre 1 (24 month)	50 Mbps	£0.00	£25.99	£311.88
Fibre 2 (24 month) £40 BT Reward Card	74 Mbps	£0.00	£25.99	£311.88
Home Essentials No Income (social tariff) Mixed technology; see notes Social Tariff Social Tariffs are discounted packages offered to those who are in receipt of certain benefits such as Universal Credit or Pension Credit. The exact criteria will depend on the provider.	36 Mbps	£10.00	£16.00	£202.00
Home Essentials Fibre Essential (social tariff) Mixed technology; see notes Social Tariff Social Tariffs are discounted packages offered to those who are in receipt of certain benefits such as Universal Credit or Pension Credit. The exact criteria will depend on the provider.	36 Mbps	£0.00	£21.00	£252.00
Home Essentials Fibre 2 plan (social tariff) Mixed technology; see notes Social Tariff Social Tariffs are discounted packages offered to those who are in receipt of certain benefits such as Universal Credit or Pension Credit. The exact criteria will depend on the provider.	67 Mbps	£0.00	£24.00	£288.00
Home Essentials Unlimited Broadband (ADSL) (social tariff) (not available in FTTC/FTTP areas) Social Tariff Social Tariffs are discounted packages offered to those who are in receipt of certain benefits such as Universal Credit or Pension Credit. The exact criteria will depend on the provider.	15 Mbps	£0.00	£15.00	£180.00

* VAT Included. The First Year Cost does not include any in-contract price increases that may apply with some providers. Please refer to the package details to see if increases are applicable.

Additional Comments

The company offers a full range of broadband services, from standard fibre (FTTC) to full-fibre (FTTP) packages that deliver ultrafast speeds. BT’s newer Full Fibre plans provide a direct fibre connection to your home, giving download speeds up to 900 Mbps and upload speeds up to 110 Mbps. These are ideal for larger households, home offices, or anyone who regularly streams, games, or downloads large files. Even the standard fibre plans offer decent performance, with average speeds ranging from 36 Mbps to 74 Mbps.

One of BT’s key strengths is reliability. Its network is well-established and regularly maintained, with nationwide customer support available 24/7. The Smart Hub 2 router that comes with BT’s packages is designed to deliver strong Wi-Fi coverage throughout your home, and you can add Wi-Fi discs to eliminate dead spots if needed. BT also includes access to a huge network of public Wi-Fi hotspots across the UK, which can be useful when you’re on the move.

Customer service has improved in recent years, with BT now offering UK and Ireland-based call centres and online chat support. The MyBT app also makes it easy to check your connection status, run speed tests, or manage your account.

Overall, BT is a safe and dependable choice for broadband. It offers wide availability, strong performance, and a good balance of speed and service. While it might not be the cheapest option, BT’s experience, reliability, and extras make it a solid pick for households that want a well-supported, nationwide provider they can count on.

For discounts, take a look at our page on BT Broadband Deals & Offers.

ISP Details

Name	BT
Legal Name	British Telecommunications Plc
IPv6 Support	Yes
ISPA Member	Yes
Ofcom Code of Practice	Yes
Link	https://www.bt.com

Contact Details

Sales Telephone	0800 800 150

BT Reviews

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peterradio 07 May 2018 (reviewed 8 years ago)

BT is VERY VERY EXPENSIVE, but I suppose that it is Ok, The customer service is something else,- it is appalling, I don't think that the people at the call centres. can even read the script in front of them properly, they certainly don't listen to what you tell them. All they want to do is sell unwanted packages of film or sport. BT is also VERY EXPENSIVE for what it is, I shall seriously consider leaving BT when my contract is up. It is about time that BT starts to listen to it's customers more, and not it's share holders.

viccot 20 Apr 2018 (reviewed 8 years ago)

My download speed started at 27 and has gradually reduced to around 22 Mbps. This has happened before and it gets fixed then the cycle of decreasing speed repeats. This on a system that has fiber to the cabinet and is capable of delivering 72Mbps.Also when streaming television programs it keeps losing the connection and the stream has to be restarted. Very annoying.

tilldiem 20 Apr 2018 (reviewed 8 years ago)

On entering I was aked by BT for a password, which I found very odd. Despite entering my BT password I still could nor access the internet or send e-mails. I contacted BT (faults) and ended up speaking to a man in Dublin!!!! He said there were quite a few problems affecting the internet and my area was one of them. On further checking of the areas I discovered mine had no reported faults. I then went back on to BT and ended up in that wonderful place India!!!!! A Mr Chaterjee was quite helpful and fixed it - or so I thought. He had fixed it to the extend that I could receive e-mails but NOT send them. I then got another Indian man who was worse tahn useless he could fix it at all and didn't seem very knowledgeable. In the end I called in a very good IT friend of mine who eventually managed to fix it. He confirmed it was a BT mistake.

cettown6511 20 Apr 2018 (reviewed 8 years ago)

would change in a flash if other ISP could give so called super fast broadband in this area. Customer service comes from other side of the world can't understand what they are saying 80% of the time. Open reach called 6 times and each time they came up with a different reason why I was getting 1-10mbs and paying for 65. Thanks to a SKY engineer that problem was fixed he came to install sky TV box. Thank you sky

pugwashtizzie 20 Apr 2018 (reviewed 8 years ago)

Poor and costly service.

lelboy 20 Apr 2018 (reviewed 8 years ago)

I have been with BT over decades - and am generally happy with the service. Most times, when there has been a "glitch", the problem is resolved - but you have to jump through hoops, as the "admin" often leaves much to be desired. That I am still with BT says that I am pretty happy - but there COULD be improvement with their Admin staff.

viccot 10 Apr 2018 (reviewed 8 years ago)

On BT Fibre. Netflix drop outs occurring all the time and the same with amazon prime streaming. Advertised as up to 72 it only achieves 27. About 0.5 mile away from the cabinet. Very poor service and complaining achieves absolutely nothing except a threat to charge for a visit if the problem is on the premises. Crap service all round.

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