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BT

These speeds are based on information collected from ISPs over time - In light of the new advertising standards on broadband speeds, until ISPs publish updated packages we can update, we would strongly urge you to check the product offering from the ISPs directly prior to subscribing to any service.

BT broadband deals can be found below in the packages section. It is the responsibility of the service provider to advise us of any changes to this data, however if you find any errors, please contact us.

ISP Details

Name BT
Legal Name Information BT Retail
Company Type UK Public Limited Company
Company Group Information BT Group Plc
ISPA Member Information Corporate
Ofcom Code of Practice Information True
Migration Support Information Inbound and Outbound
Rating Whole_starWhole_starWhole_empty_starWhole_empty_starWhole_empty_star compare this ISP to others
Links Plus Homepage | Home Broadband | Business Broadband
Complaints Policy

Contact Details

Sales E-Mail
Sales Telephone 0800 800 150 ( Free Call (e.g. 0800) )
Mon - Fri (07:30 - 22:00) | Sat (07:30 - 22:00) | Sun (09:00 - 18:00)
Support E-Mail
Support Telephone 0800 111 4567 ( Non-geographic "lo-call" (e.g. 0845) )
Open 24/7
You need to select a Usage Profile which best describes how much you think you will download from the Internet. If you are unsure, you should probably select "Home Light" or "Home Medium". It may be worth discussing this with other members of your household as some activity (e.g. downloading movies online) can increase the usage significantly.

Packages (based on 3 GB transfer) - incl. 20% VAT

Package Name Speed Category Setup Cost Monthly Cost
Broadband and Weekend Calls **£5/m for 6 months + £25 Sainsbury's gift card special offer** 16 Meg FREE £10.00
Unlimited Broadband and Weekend Calls **£8/m for 12 months free + £80 Sainsbury's gift card** 16 Meg FREE £8.00
BT Infinity 1 Broadband and Weekend Calls **£5/m for 6 months + £80 Sainsbury's gift card offer** 20+ Meg £30.00 £15.00
Unlimited BT Infinity 1 Broadband and Weekend Calls **£16/m for 3 months + £80 gift card** 20+ Meg £30.00 £23.00
Unlimited BT Infinity 2 Broadband and Weekend Calls **£20/m for 3 months + £80 gift card** 50+ Meg FREE £26.00
TV Essential with Unlimited Broadband and Weekend Calls **£13/m for 12 months and £150 Sainsbury's Gift Card** 16 Meg £35.00 £13.00
TV Entertainment and BT Infinity 1 **£10/m for 6 months + £150 gift card special offer** 20+ Meg £49.00 £22.00
TV Entertainment with Unlimited Infinity 2 Broadband and Weekend Calls **£25/m for 3 months + £150 Sainsbury's gift card offer** 50+ Meg £35.00 £33.00
TV Essential, Unlimited Broadband, Weekend Calls 16 Meg £35.00 £21.00
TV Entertainment + Unlimited BT Infinity 2 Broadband and Weekend Calls 50+ Meg £49.00 £33.00
BT Business Basic Broadband (12month) 16 Meg FREE £19.20
BT Business Basic Broadband (24month) 16 Meg FREE £13.20
BT Business Unlimited Broadband (12month) 16 Meg FREE £24.00
BT Business Unlimited Broadband (24month) 16 Meg FREE £18.00
red prices indicated packages with usage based pricing (the more you download, the more it costs)

Dispute Resolution

Ofcom requires all communication providers to be a member of an Alternative Dispute Resolution (ADR) scheme. This is to allow residential and small business providers with access to a prompt and independent resolution when there is a dispute with their communications provider. CISAS and Ombudsman Services are the two approved schemes.
CISAS False
Ombudsman Services True

Network Details

IPv6 support False
Multicast support False

Notes

Additional Details 'Up to' speeds are based on the technology used to deliver broadband to your home as well as whether you're using it at peak or off-peak times. The actual speed you'll get also depends on your phone line and how far you are from the telephone exchange. Up to 16Mbps is available if you live in a high speed area. BT can advise you if this is available before you place an order.
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