BT

These speeds are based on information collected from ISPs over time - In light of the new advertising standards on broadband speeds, until ISPs publish updated packages we can update, we would strongly urge you to check the product offering from the ISPs directly prior to subscribing to any service.

BT broadband deals can be found below in the packages section. It is the responsibility of the service provider to advise us of any changes to this data, however if you find any errors, please contact us.

ISP Details
Name	BT
Legal Name	This is the legal name of the company or business operator which provides the service under the trading name. BT Retail
Company Type	UK Public Limited Company
Company Group	The Company Group is the parent company which owns the service provider. Often one larger group owns many brands which may operate as separate businesses, but owned by the larger group. BT Group Plc
ISPA Member	ISPA is the Internet Services Providers' Association (www.ispa.org.uk), a trade association which many ISPs are members of. ISPA members are subject to the ISPA Code of Practice in addition to any other dispute resolution schemes they may subscribe to. Corporate
Ofcom Code of Practice	The Ofcom Voluntary Code of Practice (Broadband) is an agreement broadband providers can subscribe to which promises they will provide consumers with information on the speeds they can achieve, what sort of traffic limits might be in place, etc. More details at www.ofcom.org.uk
Migration Support	Migration is the process of moving a broadband service from one ISP to another, usually minimising the amount of disruption in the process. Inbound migration means your ISP will allow you to transfer to their service from another ISP. Outbound migration means you can transfer from their service to another ISP. If your ISP doesn't support migration, you would need to cancel your broadband service, wait until it's removed from your line and then re-order with another ISP. This may cost most and will result in a longer period of no connectivity. We recommend you choose an ISP which support both inbound and outbound migration. Inbound and Outbound
Rating	compare this ISP to others
Links	Ordering via these links will help fund thinkbroadband. Homepage \| Home Broadband \| Business Broadband Complaints Policy

Contact Details
Sales E-Mail
Sales Telephone	0800 800 150 ( Free Call (e.g. 0800) ) Mon - Fri (07:30 - 22:00) \| Sat (07:30 - 22:00) \| Sun (09:00 - 18:00)
Support E-Mail
Support Telephone	0800 111 4567 ( Non-geographic "lo-call" (e.g. 0845) ) Open 24/7

Package Name	Speed Category	Setup Cost	Monthly Cost
Packages (based on 3 GB transfer) - incl. 20% VAT
Broadband and Weekend Calls £50 voucher special offer	16 Meg	FREE	£10.00
Unlimited Broadband and Weekend Calls 12 months half price offer + £50 voucher	16 Meg	FREE	£16.00
BT Infinity 1 Broadband and Weekend Calls (FTTC) £100 Sainsbury's voucher offer	20+ Meg	£30.00	£15.00
Unlimited BT Infinity 1 Broadband and Weekend Calls (FTTC) £100 voucher + reduced price special offer	20+ Meg	£30.00	£23.00
Unlimited BT Infinity 2 Broadband and Weekend Calls (FTTC) £100 voucher + reduced price special offer	50+ Meg	FREE	£26.00
TV Essential, Broadband and Weekend Calls £50 Sainsbury's Gift Card	16 Meg	£49.00	£15.00
TV Essential, Unlimited Broadband and Weekend Calls £5/m for 6 months & £50 Sainsbury's Gift Card	16 Meg	£49.00	£21.00
TV Essential, Unlimited Broadband, Weekend Calls	16 Meg	£49.00	£16.00
TV Essential, Unlimited BT Infinity 1 Broadband and Weekend Calls	20+ Meg	£49.00	£23.00
TV Essential, Unlimited BT Infinity 2 Broadband and Weekend Calls	50+ Meg	£49.00	£26.00
BT Business Basic Broadband (12month)	16 Meg	FREE	£19.20
BT Business Basic Broadband (24month)	16 Meg	FREE	£13.20
BT Business Unlimited Broadband (12month)	16 Meg	FREE	£24.00
BT Business Unlimited Broadband (24month)	16 Meg	FREE	£18.00

red prices indicated packages with usage based pricing (the more you download, the more it costs)

Dispute Resolution
Ofcom requires all communication providers to be a member of an Alternative Dispute Resolution (ADR) scheme. This is to allow residential and small business providers with access to a prompt and independent resolution when there is a dispute with their communications provider. CISAS and Ombudsman Services are the two approved schemes.
CISAS
Ombudsman Services

Network Details
IPv6 support
Multicast support

Notes
Additional Details	'Up to' speeds are based on the technology used to deliver broadband to your home as well as whether you're using it at peak or off-peak times. The actual speed you'll get also depends on your phone line and how far you are from the telephone exchange. Up to 16Mbps is available if you live in a high speed area. BT can advise you if this is available before you place an order.
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