The Alcatel SpeedTouch USB modem is USB 1.1 rated, i.e. max power of 500mA. Unfortunately some modems may draw a little more than this, or some motherboards may not supply this full current. If the modem draws too much power it may trigger a self protection mechanism on the motherboard, that shuts down the USB ports – a reboot will correct this. To avoid this situation an external powered USB hub can be used.
There are a number of sequences:
(a) USB LED is red or flashing RED, indicates USB port congestion, try removing some USB devices, e.g. scanner
(b) both LED’s are solid Amber, the modem is POST failed, i.e. not detected or configured incorrectly. Check the driver version
(c) Two solid green LED’s you are sync’d with the exchange
(d) USB LED green, ADSL LED flashing, the modem is syncing with the exchange.
(e) USB LED green, ADSL LED flashing green continually, and occasionally flashes red, you have lost sync to the exchange. First check cabling between USB modem and wall socket. Then try rebooting. If still flashing green then contact your ISP as it could be a problem at the exchange.
(f) When using the connection the LEDS’s will flash to indicate traffic, one LED is downstream the other is upstream, if doing fast downloads, the LED’s may go out this is normal.
This is usually due to a PC powering down the USB ports while going into power save mode. Try upgrading the Modem’s drivers and/or disabling all the power saving options both in Windows and in the BIOS settings. To confirm if it’s a power saving problem keep a ping –t command running which will keep the USB port active, if it does not stop working then power saving looks very likely.
With the current adapters you cant, the USB modem is the DSL equivalent of a WinModem and requires some processor power to perform the modem functions and convert the ATM data into TCP/IP for presentation to the PC. There is a Draytek device however which can effetively act as a router and presents ethernet to the user side. See details here.
Did you see the connection working on the BTignite engineers laptop, if not then you should complain to the ISP since it should be demonstrated as working to the customer by the BTignite engineer. Otherwise there are several things to check. Did you install the drivers before plugging the modem in? If not unplug the modem uninstall the drivers and start again, installing drivers first, then plug the modem in. Does the modem settle down to two solid green LED’s a few seconds after it is connected? If not your are not syncing with the exchange, check the leads are plugged in, if they are phone the ISP to report the fault. If no LED’s show at all on the modem, check it is plugged in to a USB port and that this port is actually working.
This means the “Remote Network is Not Responding”, if you have being able to connect previously and have not changed anything, try logging in as bt_test@startup_domain with no password and then browse to www.bt.net If this works contact your ISP, as your username may have being changed, or they have a problem with their Radius authentication servers. If you still get error 650 with the test login, check the lights on the modem, are they sync’d (i.e. both LED’s solid green)? If so perform a re-install of the drivers to make sure that these are not corrupt ( early versions had a tendency to overwrite their registry settings with the wrong values ). If a re-install does not help, it’s likely that there is a fault at the exchange or in the routing for your connection, so contact your ISP.
Check the CD, it should say AC02 v 1.2.2 on it. If the CD is AB04 then you were given a coffee coaster, to get the connection working you must download AC02 v1.2.2 from our downloads page.
Around 1 to 5 seconds is average, but it could vary depending on ISP. Some users report up to 30 seconds, this may be a fault at the ISP end, if you consistently get long connection times report it to your ISP or visit the forums to discuss.
Only TCP/IP should be selected, selecting other options may expose your PC to hackers.
No. The Enable Software Compression check box must be un-checked.
Some ISP’s will provide a CD with software on that will do this for you, all you need to enter is your username and password. The procedure is not hard though, on the Alcatel driver CD there is a comprehensive manual describing how set the DUN icon up.
You MUST install the driver software for the Alcatel USB modem before connecting the modem to your PC for the first time. This is because the Windows Plug and Play system does not have built in drivers for the modem and will incorrectly identify the device otherwise.
You will require a machine with working USB ports and Win98, Win98SE, WinME, Win2000, WinXP or Mac OS. Linux support is available from Alcatel, and there is also an open source version of the drivers available. Check our links page for more information.