Back in 2000, we started a website called ADSLguide.org.uk to inform early adopters of broadband services about how to get the most out of what was then an amazingly fast Internet connection. Over the next year or two, we became the de facto broadband information website for Internet users and the press alike.
In 2006, we renamed the site thinkbroadband.com, recognising that our site was about broadband rather than ADSL as a specific broadband technology.
Our goal is to provide a fair and impartial atmosphere for broadband providers, users and other stakeholders to discuss relevant topics. We are independent of any broadband suppliers, offer our broadband ISP listings free of charge to any ISP that meets our listing criteria, regardless of whether or not they are willing to pay us a small fee when a user signs up having visited our site. This makes us different to most broadband comparison websites which are run solely, or at least primarily to receive commission from broadband providers when users sign up.
We are passionate about broadband and we do this to help people, rather than running it as a large enterprise designed to sell you a new broadband service.
"We don't just want you to come to our site so that we can persuade you to switch to a new broadband provider, earning us a few quid in return"
We don't just want you to come to our site so that we can persuade you to switch to a new broadband provider, earning us a few quid in return. We help out many of the hundreds of thousands of users that come to our site each month. We try to put as much of the content online for everyone to use, but we do respond (subject to limitations on our resources) to user queries. We have built a community on our forums to help users help each other.
We build useful free broadband tools like our speed test, broadband quality monitor and our popular tbbMeter broadband usage monitoring application, and try to provide information to users in an easy-to-understand format like our broadband maps platform which shows broadband coverage and speed information around the UK.
We have been privileged to work with many contributors over the years who have helped make the site what it is today, including our editorial staff and our forum moderators whose patience can be tested at times.
Throughout our history, we have always followed our values which we consider to be engrained in everything we do, however we felt it was important to share these with our users:
We believe passionately in these values and we will seek to improve wherever possible, however we do hope users understand that given our limited resources as a semi-volunteer project, it is not always possible for us to be perfect whilst also fulgilling our goal of listing as wide a range of providers as possible and the volume of updates from each provider. If you do spot any errors, please do contact us!
We have published our editorial policy to help companies and their PR agencies understand how best to work with us.
Our editorial staff are responsible for the key content on the site, in particular our broadband news. We ask you not to e-mail individual staff with technical queries but to use our forums instead where a helpful community of fellow users can help you resolve an issue whilst ensuring that the solution is also available for others to share.
If you do need to e-mail us, do not copy or send e-mails to every staff member as this is likely to result in your e-mail being ignored by everyone. We receive a lot of e-mail and since this isn't our full time job, we have to prioritise responses.
If you would like to add us to a press release mailing list, please check with us first (and note we write about broadband and relates issues, so we don't want to receive PR relating to widgets), and finally please note that we never engage in 'link exchanges', nor do we accept unsolicited requests to write 'blogs' on our site, so please bear this in mind! With the exception of occasional guest posts (always based on quality and never in return for any financial benefit), all our content is produced by our in-house staff.
If you offer broadband services, please check that you meet our listing criteria first before completing the application form available on our additions page. All listing enquiries should be sent to email@example.com and not to individual staff members. The same applies for any database updates for service providers listed on the site.
thinkbroadband.com material is subject to copyright. This means you may not copy or re-publish it without permission, except as permitted by statute in English Law. If you want to quote from our content (within statutory limits), please include a link to our news story or other relevant page. In print media, this should be credited as follows:
We welcome links to our news stories and we are happy to provide quotes, opinions and interviews for online, paper and broadcast media. Such requests should be made via firstname.lastname@example.org.
You are welcome to link to our website, including any specific public pages on the site, provided you do so with standard links which appear in browser windows. We do not permit 'framing' of our site.
The thinkbroadband.com logo or any images from our site should only be used with our permission, All other references to the thinkbroadband.com name should be in lower case where possible. Where it is used outside the thinkbroadband website, the ".com" extension should also be included.
If you find a post on the forums that breaches our rules, or other content on our site that is libellous, defamatory or illegal, e-mail email@example.com with the exact details of why the content should be removed being specific as to which parts contribute to a breach in rules, libel, defamation or statute. Each forum post has a 'link to this post' link which identifies the specific post.
Ambiguous requests which do not provide the basis for removal will not be considered. You must include your full name and contact details which allow us to verify your authenticity and if you are acting on behalf of another party, their details. We may require reasonable proof of any claims you make. Whilst we will not always remove material when requested to do so, this does not mean we approve of it. We reserve the right to publish any correspondence sent to it in any form whatsoever. These terms override any disclaimers or contrary instructions present in communication sent to us unless we explicitly agree otherwise in writing with specific reference to this statement.
If you are a member of the press, we would be happy to help you with any broadband related queries. Please free to e-mail us on firstname.lastname@example.org or if it's urgent, contact Ramandeep Sahota or Danielle Mumford at Berkeley PR on 0118 909 0909.
thinkbroadband. is a trading name of NetConnex Ltd. Registered in England (No: 3416805) at 5 Fleet Place, London. EC4M 7RD. VAT 797995328. This address is provided for legal purposes only. Please do not send press releases, marketing materials, invitations or any general business correspondence to this address or add it to any mailing list as any such material sent to this address will be discarded on receipt.