Category: Internet Service Providers

250 new hires along with 280 existing care agents have formed a new customer service team for Virgin Media O2 in Manchester. Their role is to handle things like next of kin attempting to manage an account following a bereavement, vulnerable customers and also trials of new products and services.

TalkTalk is experiencing service issues in the Southeast of England

F&W Networks who retail via Hey!Broadband has announced that its 35,000th customer is live on its FTTP network.

Satellite broadband provider Brdy has entered liquidation last week.

Virgin Media O2 have published their latest financial statements for the year ended December 2024. This includes updates on their latest subscriber statistics.

The new COO at Hyperoptic is Mark Barlett and joins the full fibre provider who has been delivering gigabit services for 14 years.

Voice over IP is nothing new, but the looming deadline of the PSTN switch-off scheduled for 2027 means shifting to an IP (cloud) based voice service is something to do sooner rather than later.

For those looking to join Virgin Media O2 with one of its bundles the incentives just got a little bit better with a free iPad 9th generation 64GB while stocks last for those ordering the Megavolt bundle.

While alt-nets like FibreNest and OFNL may have a small presence due to new build homes in Tamworth until now there has been no at scale alt-net presence.

To help everyone see what type of Virgin Media connection is available to them and as part of prep work for the expected launch of NetCo we are now showing what underlying technology is used in different Virgin Media areas.