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Vodafone Broadband, Full Fibre and Reviews UK

Vodafone Broadband

Rating 3-5 Compare this ISP to others
Ofcom Automatic Compensation

This ISP is a member of Ofcom's automatic compensation for delayed repairs and missed engineer appointments.

Vodafone Broadband

Summary

Vodafone Broadband is one of the most recognised names in UK connectivity. It’s part of a major telecoms group, and for people who already use Vodafone for mobile or landline, adding broadband often feels like a natural step. The attraction is simple. You get a big brand, competitive prices and the option to bundle everything under one account. For many households that convenience alone is appealing.

Packages

Package Name Speed Setup Monthly First Year Cost*
Fibre 1
35 Mbps £0.00 £24.00 £288.00
Fibre 2
61 Mbps £0.00 £24.00 £288.00
Fibre 2 Essentials (social tariff)

Mixed technology; see notes

Social Tariff

Social Tariffs are discounted packages offered to those who are in receipt of certain benefits such as Universal Credit or Pension Credit. The exact criteria will depend on the provider.

73 Mbps £0.00 £20.00 £240.00
Full Fibre 74
73 Mbps £0.00 £26.00 £312.00
Full Fibre 150
150 Mbps £0.00 £25.00 £300.00
Full Fibre 500
500 Mbps £0.00 £28.00 £336.00
Full Fibre 910
910 Mbps £0.00 £32.00 £384.00
Pro 3 Full Fibre 74
74 Mbps £0.00 £38.00 £456.00
Pro 3 Full Fibre 150
150 Mbps £0.00 £36.00 £432.00
Pro 3 Full Fibre 500
500 Mbps £0.00 £37.00 £444.00
Pro 3 Full Fibre 910
910 Mbps £0.00 £42.00 £504.00
Pro 3 Full Fibre 1.6
1600 Mbps £0.00 £60.00 £720.00
Full Fibre 80 (Cityfibre)
80 Mbps £0.00 £26.00 £312.00
Full Fibre 150 (Cityfibre)
150 Mbps £0.00 £22.00 £264.00
Full Fibre 500 (Cityfibre)
500 Mbps £0.00 £27.00 £324.00
Full Fibre 910 (Cityfibre)
910 Mbps £0.00 £25.00 £300.00
Full Fibre 80 (Community Fibre)
80 Mbps £0.00 £24.00 £288.00
Full Fibre 150 (Community Fibre)
150 Mbps £0.00 £26.00 £312.00
Full Fibre 500 (Community Fibre)
500 Mbps £0.00 £30.00 £360.00
Full Fibre 910 (Community Fibre)
910 Mbps £0.00 £35.00 £420.00
Pro 3 Full Fibre 2.2 Gbps (Community Fibre)
2200 Mbps £0.00 £65.00 £780.00
Pro 3 Full Fibre 80 (Cityfibre)
82 Mbps £0.00 £37.00 £444.00
Pro 3 Full Fibre 150 (Cityfibre)
150 Mbps £0.00 £36.00 £432.00
Pro 3 Full Fibre 500 (Cityfibre)
500 Mbps £0.00 £37.00 £444.00
Pro 3 Full Fibre 910 (Cityfibre)
910 Mbps £0.00 £35.00 £420.00
Pro 3 Full Fibre 2.2 (Cityfibre)
2200 Mbps £0.00 £50.00 £600.00

* VAT Included. The First Year Cost does not include any in-contract price increases that may apply with some providers. Please refer to the package details to see if increases are applicable.

Additional Comments

Vodafone’s full fibre packages offer good speeds where available. In areas covered by the Openreach or CityFibre network, it’s possible to get strong download rates that easily handle streaming, gaming and working from home. If you have a busy household with lots of devices, it can feel like a big improvement over older copper connections. The brand has also been keen to position itself as reliable and affordable, so it often runs introductory offers that bring the price down for the first contract term.

That said, coverage and setup can make a big difference to the experience. Vodafone’s performance depends heavily on the infrastructure in your area. In some postcodes the upload speeds are lower than what you might get with a pure full fibre provider, and connection quality can vary between regions. Inside the home, the router and layout also play a big role. If you live in a larger house or one with thick walls, you might need a mesh system or extra boosters to get strong Wi-Fi in every room.

Customer service is another area to consider carefully. Vodafone has improved in recent years, but feedback is still mixed. Some customers say the connection is reliable and the support team is helpful, while others mention long waiting times or difficulty resolving issues. If you rely on broadband for work or gaming, it’s worth reading up on local experiences and checking what kind of support you can expect.

Pricing is another factor. Like most big broadband providers, Vodafone’s best prices are usually for new customers. Once your contract ends, the monthly cost often rises. It’s important to check what happens after the introductory term and whether you can switch to another deal easily. Some users also find the contract terms a bit restrictive if they need to move house or want to make changes mid-term.

If your property is covered by their newer full fibre network and you already have a Vodafone mobile plan, the bundle discounts can be worthwhile. It’s also nice having one point of contact for everything, and the My Vodafone app makes it easy to monitor bills and manage your connection. When it’s all working well, Vodafone Broadband feels fast, straightforward and good value for money.

If you live in a full fibre area and want a big-name provider that combines speed, simplicity and affordable pricing, Vodafone is a solid option. Just make sure you understand what happens after the first contract term and consider upgrading your in-home Wi-Fi if you want to make the most of your connection. For many UK homes it strikes a good balance between price and performance, especially when bundled with mobile.

For discounts, take a look at our page on Vodafone Broadband Deals & Offers.

ISP Details

Name Vodafone Broadband
Legal Name Vodafone Ltd
IPv6 Support Yes
ISPA Member Yes
Ofcom Code of Practice Yes
info
Link https://www.vodafone.co.uk/broadband/deals/index.htm

Contact Details

Sales Telephone 0808 040 8408

Vodafone Broadband Reviews

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grc1000 20 Dec 2019 (reviewed 6 years ago)
Smudger444 20 Nov 2019 (reviewed 6 years ago)
Vodafone broadband service provider is brilliant, who lets them down is Openreach, they run the fibre.
biggeoffc 20 Nov 2019 (reviewed 6 years ago)
At end of 18 month contract, negotiated new 18 month contact with upgraded speed and 10% discount. Unfortunately Vodafone ‘forgot’ to apply any of it.
Smudger444 20 Oct 2019 (reviewed 6 years ago)
What letts Vodafone down is Openreach. They have some quality engineers but some bl--dy awful managers the can't make a quantity of service decision to save our communications.
Middlefield 20 Oct 2019 (reviewed 6 years ago)
Download speed fails to reach the guaranteed minimum speed and the connection is intermittent. Help-desk is unable to resolve the problems although I have already downgraded to the slowest advertised spped option< Neighbours using other ISP rom the same street cabinet do not suffer in the same. The response from Vodafone's Head of Customer service has been negligible other than to try to prevent me leaving on grounds of breach of contract. Avoid Vodafone at all costs - my previos ISP, BT, delivered a much faster service to the same computer over the same wires without any problems
Smudger444 22 Sep 2019 (reviewed 6 years ago)
Vodafone is a great company to be with, I have never had a problem trying to contact Vodafone if needed, even if it turns out to be my error, they still help. The problem is Openreach, as they run, and are responsible for approximately 95% of the Fibre broadband lines in the UK, its they who set the line speeds and the reliability, using there Digital Line Management systems.
jeff_d 31 Aug 2019 (reviewed 6 years ago)
Vodafone Broadband - averaged 54MB download for last 18 months which for where i live is on the high side. Only issue i have had is following openreach working in the cabinet that supplies me disconnecting my line it seems by mistake (other random houses went off as well ) Service restored after 2 days and 15 days to get from 25MB to my new 51MB. Vodafone customer services in EGYPT was fine and very helpful but actual issues resolved from UK staff with slightly better understanding of issues and who could tolerate my slightly Liverpool accent. Overall at the present top marks for Vodafone and OK for Openreach.
jeff_d 31 Aug 2019 (reviewed 6 years ago)
Vodafone Broadband - averaged 54MB download for last 18 months which for where i live is on the high side. Only issue i have had is following openreach working in the cabinet that supplies me disconnecting my line it seems by mistake (other random houses went off as well ) Service restored after 2 days and 15 days to get from 25MB to my new 51MB. Vodafone customer services in EGYPT was fine and very helpful but actual issues resolved from UK staff with slightly better understanding of issues and who could tolerate my slightly Liverpool accent. Overall at the present top marks for Vodafone and OK for Openreach.
Anonymous 21 Aug 2019 (reviewed 6 years ago)
Great speed very reliable just hope you never need customer services as it's dreadfull.
BTBloodyTerrible 20 Aug 2019 (reviewed 6 years ago)
Much better than BT