Plusnet Broadband, Full Fibre and Reviews UK

Plusnet

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Summary

Plusnet broadband is one of the more well known national broadband providers in the UK. It is a subsidiary of the BT Group and has been around since the 1990s in Sheffield. Right now it offers a range of fibre broadband services from basic fibre to full fibre, including higher speeds for more demanding homes.

Packages

Package Name	Speed	Setup	Monthly	First Year Cost*
Fibre (FTTC/part-fibre) (24 months) (£50 reward card)	78 Mbps	£0.00	£22.99	£275.88
Full Fibre 74 (24 months)	74 Mbps	£0.00	£21.99	£263.88
Full Fibre 145 (24 months) £50 Reward Card	145 Mbps	£0.00	£22.99	£275.88
Full Fibre 300 (24 months) £60 Reward Card	300 Mbps	£0.00	£26.99	£323.88
Full Fibre 500 (24 months) £76 Reward Card	500 Mbps	£0.00	£28.99	£347.88
Full Fibre 900 (24 months) £100 Reward Card	900 Mbps	£0.00	£31.99	£383.88
Fibre (FTTC/part-fibre) (12 months)	78 Mbps	£0.00	£26.99	£323.88
Full Fibre 74 (12 months)	74 Mbps	£0.00	£25.99	£311.88
Full Fibre 145 (12 months)	145 Mbps	£0.00	£26.99	£323.88
Full Fibre 300 (12 months)	300 Mbps	£0.00	£30.99	£371.88
Full Fibre 500 (12 months)	500 Mbps	£0.00	£32.99	£395.88
Full Fibre 900 (12 months) (£100 reward)	900 Mbps	£0.00	£35.99	£431.88

* VAT Included. The First Year Cost does not include any in-contract price increases that may apply with some providers. Please refer to the package details to see if increases are applicable.

Additional Comments

What Plusnet broadband does well is value for money and simplicity. Many users highlight that the setup is straightforward, the pricing at the start is competitive, and the support lines are based in the UK. Reviews usually point to a good value service and comments about fair pricing and staff who are easy to contact and happy to help when things go well.
With that said, there are some recurring complaints. Reliability scores for Plusnet broadband are lower than some of its competitors. Some reviewers note that while customer service is not bad, the reliability can be a bit weaker. Looking through customer comments online you will find examples of slow average speeds, connection dropouts and occasionally, unhelpful support when things do go wrong.

Another factor to check is what happens after your contract ends. Some users report price rises or less favourable renewal deals. If you are signing up, it is worth checking the terms for renewal and any speed guarantees.

Much of Plusnet’s fibre broadband uses the same networks as other major providers via BT and Openreach. That means the physical network is solid, but your actual experience may depend a lot on your local cabinet, wiring and router.

If you are considering Plusnet broadband you should ask yourself a few questions. Is your property eligible for the speed you need? Are you comfortable with the contract term and the likelihood of a price increase after the first term? Do you have a suitable Wi Fi setup in your home so that you get the speeds you pay for, not just what the line can support? When it works well, Plusnet broadband can be a good choice for everyday users, streaming, browsing, online work and casual gaming. It ticks the reliable box for many. But if you live in a large home, do a lot of heavy uploads or downloads or need ultra high performance with complete peace of mind, you may want to check what extras are needed such as a better router or mesh network, or compare other providers with higher reliability ratings.

For discounts, take a look at our page on Plusnet Broadband Deals & Offers.

ISP Details

Name	Plusnet
Legal Name	Plusnet plc
IPv6 Support	No
ISPA Member	No
Ofcom Code of Practice	Yes
Link	https://www.plus.net

Contact Details

Sales Telephone	0330 1239 123

Plusnet Reviews

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gfkerr39 20 Oct 2018 (reviewed 7 years ago)

Could be 5 star but the wait for a reply whenever you telephone customer services is appalling - over 20 minutes still no answer and then more than 15 minutes on second try - gave up in the end.

deniswaugh 20 Oct 2018 (reviewed 7 years ago)

Appalling service, deteriorating by the day, with ever increasing pam that they cannot control, nor speeds that are consistent or acceptable.

brush-head 20 Oct 2018 (reviewed 7 years ago)

Ever since I switched to Plusnet some 4 years ago the performance has been spot on and the connection rock solid. I think only one or two disconnections in the whole time. Never had to use their support services. I've been a broadband user since the days of 500Kbps via Freeserve and they are without doubt the best supplier I've had.

purepower 20 Oct 2018 (reviewed 7 years ago)

I am not with plusnet.

mike41 20 Oct 2018 (reviewed 7 years ago)

Previous suppliers: Toucan, Tiscali, TalkTalk (don't ask) and BT. Joined PN July 2014. Reliability: excellent, no outage in over four years. Speeds: excellent for our needs even at peak times. ADSL2+ was 12Mb. Now Fibre 35Mb. We are 3km from exchange with 300m copper from cabinet. Value for money: excellent for our BB/landline package with anytime calls. We pay under £28 including line rental in advance on two year contract. Customer service: cheerful and helpful, when you get through after usually 20-30 mins wait. Never needed tech help but at least it is UK based. However ... Admin and billing: Disastrous. Operator got changeover date wrong so we were cut off on go-live day instead of being connected to PN. Every renewal and every change has been mis-billed or overcharged. Much time wasted by myself on calls and by Customer Service staff in sorting it out. Overall: We recommend Plusnet despite billing problems. Full marks for reliability, speeds, value for money. Half marks for call holding delays in customer helpline mainly due to Admin and billing: no marks. PN management need to remedy this.

pedler 20 Oct 2018 (reviewed 7 years ago)

Been having quite a few problems the last few months with Plusnet. I am paying for their top of the range fibre which should be over 70 meg only three times have I had over 50 meg the rest of the time it is in the 20s and on occasion lower. And its not consistent dropping out often, and always at the most inconvenient time. My numerous calls to Plusnet resulted in with 5 BT Eng visits all checking the same thing and finding nothing wrong in the house. I was sent a new router but the problem was worse and for a weekend I had no phone or broadband,the BT Eng who visited spent 5 hours working on the fault before putting my old router back on which worked, but was back to dropping out. On two occasions the BT Engs did work in the pavement manhole and street box the Eng who was here for 5 hours also had three other neighbours to visit with problems. 2 of the Eng visits were after this fiasco, both times they found nothing wrong in the house. I have received another new router but have been reluctant to install, as what I have although poor is working most of the time. And then to rub salt into the wounds during my numerous call to Plusnet I find out my original top of the range fibre was only contracted for the first year and then it went back to the standard tariff, for two years I have been paying £10 more per month than if I had renewed my package. I asked why they had not sent a reminder and was told they have no obligation to do so, good customer service or what. I will fit the new router and see what happens regarding better broadband then I will start to chase them up for some well deserved compensation. Ant help and advice of that front would be very much appreciated.

daytripper81 20 Oct 2018 (reviewed 7 years ago)

Their help desk is UK based and always do everything they can to resolve a problem always with expert knowledge and good humour. I have been with them for 7 years and recently moved to them as my telephone provider aswell

purepower 21 Sep 2018 (reviewed 7 years ago)

I don't have Plusnet so I don't know.

Edboss 20 Sep 2018 (reviewed 7 years ago)

I’ve been with Plusnet for 8 years and have had the odd problem due to our ancient network in our village, but luckily any faults have been fixed very quickly and I’ve been kept in the loop at every step. In July I found out we were able to finally get overhead FTTP and was lucky enough to get on the Plusnet FTTP trial before they closed applications. I’ve gone from 3mbps to 70+Mbps so far I’ve not had any issues and by having my phone line, calls and FTTP as a package I’m only paying £45pm as opposed to BT who would have charged me at least £55pm plus my router was free and there was not activation fees. I’ve been very happy with the services I’ve received from Plusnet and plan to stay with them for as long as they keep doing what they’re doing.

iceman2uk 20 Sep 2018 (reviewed 7 years ago)

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