Frequently Asked Questions (FAQs)

We answer the most common questions about all things broadband

Broadband DictionaryBroadband Dictionary

A brief guide to technical and policy terms used in the broadband industry.

Broadband Quality Monitor FAQBroadband Quality Monitor FAQ

Guide to using and interpreting the Broadband Quality Monitor (BQM)

Broadband Speed Test FAQBroadband Speed Test FAQ

A guide to using our broadband speed test to measure the performance of your connection, plus examples of good and bad results

Fixed Wireless Broadband ProvidersFixed Wireless Broadband Providers

List of the numerous wireless broadband providers across the UK

Ordering and Installation of BroadbandOrdering and Installation of Broadband

The most commonly asked questions about installing ADSL2+ and FTTC (VDSL2) broadband in the UK

tbbMeter Questions and AnswerstbbMeter Questions and Answers

Help for those using our broadband usage meter software app