Broadband News

BT Consumer site offering 4G only in some situations

The BT Consumer website quietly added a without landline broadband option for FTTC and FTTP packages recently and there appears to be another change now.

BT site offering 4G to address that should get VDSL2I
Example of updated BT site pushing 4G to more visitors

The screen shot above shows what some people may see now if they cannot get FTTC or FTTP and this is two 4G packages supplied via a broadband router.

The two packages are:

  • £45/m with 4G speeds capped at 15 Mbps
  • £55/m with 4G speeds capped at 30 Mbps

There is no usage allowance mentioned, so the presumption is that these are unlimited packages.

The initial thought was that this is a more pro-active offering of a USO capable solution and that may be the intent of this, but unfortunately we have seen examples where addresses should have access to VDSL2 or slow but functional ADSL2+ and the only option shown is the 4G option. To further complicate things there are locations where slow ADSL2+ still shows as the only option, but that may be because data BT holds on the EE network means they don't think can deliver a better service using 4G.

Our advice for those who think they should have access to better services but are only offered the 4G router is to check what you can get through other providers and sites. If BT is still your provider of choice then you will need to chat to them on a phone to see if they can figure out why your options are limited.

The copywriter may want to review how they describe the Wi-Fi capabilities of the 4G router "Your 4G Home Hub has a 30m wi-fi range, so you should be able to connect around your home". 30 metres may be possible if there are zero obstructions but given the vast majority of homes will have a wall or floor every 2 to 4 metres then the range is going to be a lot more limited. Of course if you live in a single room home that is 3m wide by 30m long then the Wi-Fi wording should be perfectly correct.

Comments

I guess that this would cover the broadband USO, but I believe the voice USO still requires a fixed line - or has that changed?

  • sheephouse
  • about 1 month ago

voice USO needs fixed line, but voice over copper is a lot easier to provide than 10 Mbps down over copper.

  • andrew
  • thinkbroadband staff
  • about 1 month ago

No change for speedy Mendip :-)

Your Stay Fast Guarantee 1Mb
Upload speed range 1Mb - 1Mb

Mind you as Truespeed operate nearby, I guess BT have no interest in pursuing connectivity there.

  • mbames
  • about 1 month ago

Why are the speeds capped? I'd advise buying an Unlimited Data 4G Sim (such as the £25pm from EE) and obtain your own modem. That way you could add an external antenna if circumstances permit.

  • DanielCoffey
  • about 1 month ago

Maybe they should keep quiet about this offering too, That has to be a deliberate attempt to gouge money from the less savvy consumers.

15M limited at almost double the price of my EE unlimited with no speed caps.

  • Swac3
  • about 1 month ago

B-USO (voice -(not Video)) does not require a fixed line. I need to check interaction between PST -USO and B-USO.

In the meantime DCMS confirm Openreach is repaying clawback https://questions-statements.parliament.uk/written-questions/detail/2020-12-08/126868 A missed opportunity to finish rural upgrades given the Boris election promise is now much reduced. Process and abuse of commercial confidentiality is defeating the original objective.

  • ValueforMoney
  • about 1 month ago

Out of curiosity just checked. Gives the option of 1MB stayfast guarantee with landline, without landline offers the high priced 4G option, three times the price and lower speed than Three that I'm currently using.

  • brianhe
  • about 1 month ago

@brianhe How far are you from fibre cabinet or exchange? I am convinced if BT was not permitted to capitalise the clawback (£900m according to the NAO), they might have more incentive to finish rural.

  • ValueforMoney
  • about 1 month ago

We had real issues with the landline here, in a mostly FTTC/FTTP area, we were still on aluminium lines with appalling broadband and telephone calls that dropped off at random. We were offered something like this package with it's speed cap and no, it wasn't unlimited either.
We went to Three,.. less than half the price, no caps on data or speed. BT are price-gouging customers who do not shop around. BT's 4G hub is a relic with no real firewall.

  • pbsolo
  • about 1 month ago

For the record - BT can only continue to use the BDUK money if the local authority agrees.

  • andrew
  • thinkbroadband staff
  • about 1 month ago

I'm 4km from the exchange and 3km from the cabinet. ADSL actually gave 3.5Mbps down 380kbps up before giving up on it.

  • brianhe
  • about 1 month ago

"For the record - BT can only continue to use the BDUK money if the local authority agrees".

Are there any cases where this has happened though, where a local authority has refused to reinvest any clawback payments?

Regarding the screenshot...
The screenshot seems to be the result of a FTTC cabinet at capacity (no spare ports),as this is the default obfuscated result that will be shown by the system when someone checks a postcode in an area with a FTTC cabinet at capacity.
i.e. rather than tell you an Openreach cabinet is at capacity, letting the user know, it returns no result for FTTC.

  • nofibre
  • 24 days ago

Post a comment

Login Register