BT Consumer site offering 4G only in some situations
The BT Consumer website quietly added a without landline broadband option for FTTC and FTTP packages recently and there appears to be another change now.
The screen shot above shows what some people may see now if they cannot get FTTC or FTTP and this is two 4G packages supplied via a broadband router.
The two packages are:
- £45/m with 4G speeds capped at 15 Mbps
- £55/m with 4G speeds capped at 30 Mbps
There is no usage allowance mentioned, so the presumption is that these are unlimited packages.
The initial thought was that this is a more pro-active offering of a USO capable solution and that may be the intent of this, but unfortunately we have seen examples where addresses should have access to VDSL2 or slow but functional ADSL2+ and the only option shown is the 4G option. To further complicate things there are locations where slow ADSL2+ still shows as the only option, but that may be because data BT holds on the EE network means they don't think can deliver a better service using 4G.
Our advice for those who think they should have access to better services but are only offered the 4G router is to check what you can get through other providers and sites. If BT is still your provider of choice then you will need to chat to them on a phone to see if they can figure out why your options are limited.
The copywriter may want to review how they describe the Wi-Fi capabilities of the 4G router "Your 4G Home Hub has a 30m wi-fi range, so you should be able to connect around your home". 30 metres may be possible if there are zero obstructions but given the vast majority of homes will have a wall or floor every 2 to 4 metres then the range is going to be a lot more limited. Of course if you live in a single room home that is 3m wide by 30m long then the Wi-Fi wording should be perfectly correct.