Broadband News

Price changes for full fibre from Zen Internet

The price in full fibre areas if buying from Zen Internet is changing with the FTTP packages now priced as follows

  • Unlimited Full Fibre 1 with Zen Internet Phone Line (40/10 product) £44.99/m
  • Unlimited Full Fibre 1 data only £34.99/m
  • Unlimited Full Fibre 2 with Zen Internet Phone Line (80/20 product) £49/m
  • Unlimited Full Fibre 2 data only £38.99/m
  • Unlimited Full Fibre 3 with Zen Internet Phone Line (160/30 product) £59.99/m
  • Unlimited Full Fibre 3 data only £49.99/m
  • Unlimited Full Fibre 4 with Zen Internet Phone Line (330/50 product) £70/m
  • Unlimited Full Fibre 4 data only £59.99/m

All the services come with a £55 setup fee and 18 month contract. You do get the usual static IP address from Zen Internet and a free router.

The FTTP packages now include the lifetime price guarantee.

Update 3:45pm The unlimited fill fibre 1 & 2 pricing has simplified to be the same price throughout the 18 month term. We previous had an increase in price listed after 12 months due to an introductory offer, but the Zen website has updated to remove this.

* Update Friday 14th 10am: We mentioned previously we were not sure about the difference in the data only packages on the full fibre products and we have been told that paying someone phone line rental over the copper is a pre-requisite for the Full FIbre 1 and 2 products (though how this works when ordering data only in a fibre only new build is an unknown). On the Full Fibre 3 and 4 products there is no need to have any phone line on the data only service. The reasoning behind all this is unknown, a comical reason was given but we have pointed out that that cannot be correct and are waiting on a response.

Update Friday 14th midday: A final update and it has been confirmed by Zen Internet that the data only full fibre packages do not require you to take a phone line product from anyone. 

Comments

Just wondering why these are still so expensive. Altnets sell 150/150 for £35/month (regular price). This would fall from quality perspective somewhere between 160/30 and 330/50 due to higher upload speed. If we removed OR line rental cost completely from these prices and assumed altnets didn't spend anything of that £35 to physical network maintenance, Zen prices would still be more expensive.

  • hvis42
  • about 1 month ago

What Altnets are you thinking of? With Gigaclear £35pm only gets you 30/30. If it were available in my area I'd happily pay Zen's price (in fact I'd happily pay a LOT more than that).

  • sheephouse
  • about 1 month ago

Hyperoptic 150/150 is £35/month

  • hvis42
  • about 1 month ago

Community fibre seems to do 200/200 for £35 as well

  • hvis42
  • about 1 month ago

@hvis
Almost a moot point comparing pricing of FTTP tiers > 100 Mbps since the average Joe Bloggs won't be taking out the super-duper fast speed packages. This is proven by the fact that most customers, for example, on Openreach FTTP only new builds will take out the 80/20 or less packages despite the availability of much faster speeds. 30/30 on Hyperoptic is £20-£25 /month, which isn't that much different from the pricing of 40/10 FTTP on the Openreach platform. (cont'd)

  • baby_frogmella
  • about 1 month ago

(cont'd) Also worth pointing out that the very top end FTTP tiers on altnets such as Hyperoptic suffer from mega slow downs at peak times. Many reports of users on the 1 Gig Hyperoptic service seeing their speeds 'crawl' to just 200-300 Mbps at peak times.

  • baby_frogmella
  • about 1 month ago

Well at £20-£25pm Hyperoptic's 30/30 makes my ADSL look expensive then :-( And if in 2-3 years I do get the long awaited Gigaclear connection, I'll still have a much more expensive deal than other areas.

  • sheephouse
  • about 1 month ago

Its 30/1 on the lowest priced Hyperoptic service.

  • andrew
  • thinkbroadband staff
  • about 1 month ago

Ah, in that case I don't feel so disadvantaged. I need the upload speed so I'd have to go for a more expensive package, so the cost would be around the same as my ADSL (but somewhat faster!). But it is academic, as none of the cheap Altnets will ever cover my area.

  • sheephouse
  • about 1 month ago

As this post was about Zen FTTP pricing, I do not think it is a moot point to discuss Zen FTTP pricing... I understand most people are happy with their FTTC lines and that's all fine.

I just observed that full fat fibre pricing from OR based operators does not seem to be in line with altnet pricing. Either altnets are too cheap to run a sustained business or OR based operators are charging too much and competition is not there yet.

I just thought this is curious. I didn't mean to tread into the "do the hoi polloi really need FTTP speed" -territory.

  • hvis42
  • about 1 month ago

"I just observed that full fat fibre pricing from OR based operators does not seem to be in line with altnet pricing. Either altnets are too cheap to run a sustained business or OR based operators are charging too much and competition is not there yet."

No. More they just they have diff biz models and different costs. So different prices.

  • Croft12
  • about 1 month ago

OR has an established business and prices their products so as to give a return on investment while being competitive enough not to lose too much business to competitors.
Many of the Altnets are pricing their products so as to gain as much market share as possible to look attractive to a larger company so that they can sell out for a profit (before they go bust).
Gigaclear have been bought out, and their prices for business lines make OR look quite reasonable (but Gigaclear tend to operate in areas where OR don't have ultrafast connections available so don't have to be competitive).

  • sheephouse
  • about 1 month ago

@hvis
Backhaul capacity costs money, the fact that many punters on Hyperoptic FTTP see major slowdowns at peak times tells you they're not charging enough in order to buy sufficient bandwidth.

  • baby_frogmella
  • about 1 month ago

Congestion on Hyperoptic is something kinda specific to them. Providing gigabit services and connecting one or sometimes multiple buildings via a gigabit backhaul is a problem.

It's not an issue for someone like Vodafone with CityFibre - they can use a metro network.

It's not an issue for anyone with metro networks.

Price is an issue for those using BT Wholesale as Wholesale are forced to consume Openreach products and are expensive.

Openreach FTTP has a huge price jump between 330 and 500.

It could be far cheaper and hopefully will be after the review this year.

  • CarlThomas
  • about 1 month ago

Does anyone know if any Home ISPs provide a lower line rental for GEA FTTP 40/10, where GEA FTTC 40/10 is not available (i.e. Fibre only - no copper), due to its regulated pricing (https://www.openreach.co.uk/orpg/home/products/pricing/loadProductPriceDetails.do?data=M80QNeH46o4g6JKGD604vTypQOKfNn%2Beo6vmoVhAOBZZ6rNZujnCs99NbIKJZPD9hXYmiijxH6wrCQm97GZMyQ%3D%3D), as the ISPs will pay less to Openreach?

  • leco
  • about 1 month ago

@leco
BT Retail appear to charge the same for both FTTP 40/10 & FTTC 40/10 @ £31.99 pm on a 18 month term. Irrespective of whether your home is FTTC only or FTTP only or both.

  • baby_frogmella
  • about 1 month ago

So what were the prices before Zen changed them, according to this Article ?

  • hancocka
  • about 1 month ago

I'm guessing that the prices BEFORE were similar to BT's prices tbh, BT's FTTP/H prices are a tad high as i was checking them out and for 160/30 its £54.99 where as 330/50 is £59.99, both on a 18 Month contract. Stark contrast when i checked Zen's page today 22nd June as their Broadband only FTTP option is now showing as follows: 160/30 = £40.00 & 330/50 = £49.99 both with ONLY 12 month contracts NOT 18 months like the usual suspects but you do have to pay for connection which is £55.00
Now coming from someone on VM's 100Mb for £40.00 i think Zen's offering is pretty solid, can't wait for FTTP

  • Zero967
  • 26 days ago

I'm 9 months into a 12 month contract with Zen and asked if they would drop my FTTP price to the new price. Not without signing up for another 18 months. Makes no sense. They are willing to lose me in 3 months rather than pay up £45.

  • EHTech
  • 22 days ago

@EHtech You honestly think it makes no sense for them to not want to risk you pocketing the £45 and leaving anyway? Considering they will be contracted with BT under the original pricing structure.

Having to renew the contract is standard procedure in most businesses. If the service is good, why wouldn't you want to?

  • alexatkinuk
  • 19 days ago

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