Broadband News

BT adds £20 guarantee to ADSL2+ and VDSL2 services

One of the problems for people with broadband speeds not meeting what they were promised when buying a service is that while Ofcom rule changes have meant you can switch provider you are still generally going to be getting the broadband over the same telephone line so the biggest factor which is the line length will remain the same. Vodafone was the first to a money back guarantee, and BT initially launched one for its ultrafast services but the biggest UK broadband retailer has now extended this guarantee to customers signing up to its copper and partial fibre services delivered using ADSL, ADSL2+ or VDSL2 (Fibre to the Ccabinet).

The BT speed guarantee is based around the connection speed to the BT Hub (so the same as what Vodafone do i.e. a sync speed guarantee) and if the speed falls below promised speed for 30 days they will give you a £20 BT Reward Card and you can claim up to four times in a year. The usual exclusions apply i.e. excludes outages, connection faults and problems due to home wiring that is outside of the control of BT. Remember for outages there should also be automatic compensation if it lasts more than two days.

As with many broadband package enhancements it is not thought that this guarantee applies to existing customers, for existing customers to benefit they will need to recontract under the new terms and conditions that include the guarantee. For those paying out of contract standard pricing this may mean your monthly price may reduce if you do recontract, but remember you are also signing a new minimum contract term at that point.

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