Broadband News

Zen Internet add price guarantee to some services

Zen Internet has stepped the up the broadband price guarantee game with a new variation, rather than just no price rises during the minimum contract term they are saying no price rises while you remain with the provider and on the same service.

As long as you stay with Zen, we promise there will be no price rises. That’s a lifetime guarantee. Of course, this doesn’t stop us reducing the price you pay, and we reserve the right to do so!

New Zen Internet Price Guarantee

The guarantee as far as we can tell applies to the ADSL2+ service if you signup on a 12 month contract and the FTTC/VDSL2 (superfast or FTTP if that is available to you) services, but does not apply to the ultrafast products.

There has been one main price change to the Unlimited Fibre 2 including Zen phone line and rental, this has dropped to £38.99/m, a very small price premium of just £1.99/m compared to the entry level Fibre 1 service (Fibre 1 is based on the 40/10 service while Fibre 2 is an 80/20 product). Also activation costs have vanished on a number of products. The range of packages both with line rental and without (so you can keep the phone line with another provider) are in our Zen Internet package listings.

Comments

@thinkbroadband Thanks for this news. A 3 minute phone call with @zeninternet and I have saved £7pcm on my #FTTC an… https://t.co/W0dmexys8n

  • @MrMuckypaws
  • comment via twitter
  • 25 days ago

You have Unlimited Full Fibre 3 (FTTP - broadband only) as being £50 per month where as it is £42 on the Zen website at the moment (https://www.zen.co.uk/home/broadband/ultrafast-fibre)
Unlimited Full Fibre 4 (FTTP - broadband only) is also only £49.99 per month.

Hopefully I'm not missing something as I'll be ordering as soon as my property goes live.

  • MaddogBattie
  • 25 days ago

You are missing something...

If you actually enter a G.fast address you get the pricing you mention, but enter a FTTP address and you get the pricing we have listed.

Hence why we have G.fast and FTTP versions listed.

  • andrew
  • thinkbroadband staff
  • 25 days ago

@MaddogBattie

As Andrew says, 'Full Fibre' (sic) prices displayed on Zen's website without entering your address/tel no are for the cheaper g.fast product. To get the correct price for a FTTP ready property, you need to enter your address or tel no. This is what you should be seeing for Zen's FTTP packages:

https://i.postimg.cc/tCvh9Qmk/zen.jpg

But I'll admit Zen don't make it clear that their advertised pricing is for g.fast services and not for FTTP.

  • baby_frogmella
  • 25 days ago

Zen's new pricing does not appear to be available in Market A areas (so those areas still have no unlimited packages, low usage caps, and a significant cost penalty).

  • sheephouse
  • 25 days ago

To be more precise - the HCA package pricing only applies to ADSL/ADSL2+ services in market A areas (around 700 of the smaller exchanges out of a base of over 5,500)

Checking FTTC pricing in an A area shows the pricing to be the same.

  • andrew
  • thinkbroadband staff
  • 25 days ago

@Andrew, thanks for the clarification. I only have ADSL2+ available, so I couldn't see FTTC prices. BTW I thought my exchange was supposed to have changed to Market B a year ago, but only Plusnet seem to have lowered their prices. Even the BT checker still shows it as Market A. I guess that will never change then.

  • sheephouse
  • 24 days ago

Are these price changes given to existing customers too? Interestingly I'm still paying £46.99 for Unlimited Fibre 2 (I've been a loyal customer for 3 years), and found out it was at £43.99 previously. Strange it was not passed on to me.

  • Aaron_01
  • 24 days ago

Thanks all, even if the Zen website is a bit misleading and rather annoying.

As FTTP isn't live yet, if I enter my address, I currently get 1Mb/s being offered which is about right, so no method of finding the FTTP price I will have to pay once we go live.

  • MaddogBattie
  • 24 days ago

@Aaron_01 you will have originally signed up for the introductory 12m at £43.99, moving to £46.99 post-contract, in the same way all other ISP’s do. I understand that now you are out of contract you can move to the new deal by calling Zen to do a new 12m contract that will then get you the lower price and the guarantee.

  • Prelate
  • 24 days ago

@Prelate Thank you :)

  • Aaron_01
  • 24 days ago

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