Broadband News

Problems and solution for Vodafone Home Broadband customers

If you are a Vodafone UK home broadband customer on the morning of Saturday 26th January and have no broadband then its likely you have no internet connection and are reading this using your mobile phone or a neighbours connection, the reason being there appears to be a major problem with something in the core network.

The symptons are that the broadband router is happily saying you are connected and while you may manage to get the occassional site to open it will then stop seconds later or just never work at all.

The solution: Switching to an alternate DNS provider works around the problem, different DNS servers are 8.8.8.8 and 8.8.4.4 which are both run by Google. Alternatively visit use.opendns.com which has details of their servers and instructions for most operating systems, you can reach the opendns instructions via its IPv4 address http://208.69.38.205

That changing the DNS suddenly makes connections work reliably again suggests that the issue is with the Vodafone DNS server(s) or the network segment that houses them. WIth DNS being used for so many content filtering e.g. parental controls, pirated content, illegal content it is possible that something there has failed causing a knock on effect.

In terms of speed test volume, it is too early in the day to say if usage by Vodafone customers is done in terms of volume and with some intermittent access we may actually see a spike in use as people try to test to find out if the problem is affecting throughput speeds. 

Update Sunday 27th January By Saturday evening everything appeared to be back to normal at Vodafone. Looking at the speed test results for the day the average (median) speed was towards the top of the normal daily range at 34.3 Mbps download and 7.4 Mbps upload for the provider. The test volume during the day was higher than we would usually expect, as people sought out resources to test their connection but by the evening the testing rate returned to the usual daily pattern.

Comments

Cloudflare's DNS should be included with the suggestions: 1.1.1.1

  • jelv
  • 7 months ago

With the allegations of tracking for Google's DNS, and also that Google doesn't have any security benefits, both Cloudflare (1.1.1.1) and Quad9 (9.9.9.9) should also be proposed as alternatives.

See the websites at https://1.1.1.1/ and https://www.quad9.net

  • jchamier
  • 7 months ago

I've been having the same issues for the last few days but with BTinternet, No loss of synch and no errors showing on the router stats, But random bouts of no actual connection , you can obviously feel it when trying to browse but a ping -t to any address shows the actual periods where it seemingly randomly doesn't complete.

Very frustrating.

  • Swac3
  • 7 months ago

Actually I'll correct that, Its not the same Sorry, as changing the DNS doesn't resolve the issue.

  • Swac3
  • 7 months ago

I’d be very wary of using a US DNS like cloudflare and having all of my browser history stored on its servers. I’d prefer to be using a company based within the EU so that it’s ability to monetise the data is tempered by GDPR rules.

  • New_Londoner
  • 7 months ago

I use Cloudflare 1.1.1.1 too but it can't make all of Vodafone's problems go away.

  • emordial
  • 7 months ago

In the North East, during Vodafone's outage all our data appeared to be routed via Leeds (though the centre names suggest Manchester) and international connections from there through Dublin. This actually meant that the London datacentre didn't get to mash our speed and routing. The result other than losing London based services, international services improved VASTLY.

  • Crimliar
  • 7 months ago

Post a comment

Login Register