Broadband News

Vodafone adds 46,000 home broadband customers in last quarter

Vodafone has some of the most aggressive pricing for VDSL2 services in the UK and its Gigafast full fibre service is only fractionally more expensive than the partial fibre services, so to see the fixed line and mobile operator with 46,000 net additions in the fixed line market is no big suprise.

The total number of fixed line customers at Vodafone is now at 525,000 connections.

The financials seem to say nothing about the CityFibre partnership but we are seeing people starting to use the service and our tracking of the roll-out has a footprint covering 21,556 premises across Aberdeen, Milton Keynes and Peterborough and is growing.

Vodafone is one of the few fixed line providers to not actively sell ADSL2+ services any more and this is reflected in the product split that we see from speed tests, where 59.7% are on the VDSL2 Superfast 1 service, 31.2% on the Superfast 2 (80/20 maximum speeds) product and the remaining 9.1% are using ADSL2+. The Gigafast footprint needs to grow substantially before we can start talking about the buying choices of people when picking from 100, 200, 500 and 900 options.

Correction 2:45pm Net adds corrected from 56,000 to 46,000


They may have added a substantial number of customers, but they Customer service, tech support and peak time speeds have all gone backwards. I left 6 months into my 18 month agreement due to their inability to fix faults or provide buffer free speeds in the evenings.

  • Bryer
  • 7 months ago

I Just feel sorry for all of the new customers that have signed up for a poor excuse for a broadband provides as the above i am trying to leave after 6 months.

  • copex
  • 7 months ago

I totally agree with these comments. Since signing up with them I have had major problems with speed and reliability. My 35 Mbps plummets to 6 or 7 or keeps dropping out all together. They keep saying it is down to my home setup and I have had 4 visits from Open Reach and all the engineers say it's okay. They then reset the circuit and it's okay for a while and then fades. I'm disappointed more than anything else and I wish that I had not been tempted by the name and low price. The router's good, though.

  • emordial
  • 7 months ago

The router is probably your issue. I'd replace it and see if the issues persist.

  • Bryer
  • 7 months ago

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