Broadband News

Further Update: Alcatel exchange firmware upgrade

Following the problems after the Alcatel upgrades, an end looks in sight as BT have released the following information to service providers detailing action that has and will be taken to rectify the problem, with a hopeful completion of midday tommorow:

"Following quality checks that took place as an integral component of the Alcatel High Density Upgrade that commenced on the 12th September, a problem has been identified which does, in some cases, cause end user synchronisation problems. To resolve this situation the following actions have ensued:

1. Further deployment by Alcatel of the High Density Upgrade was immediately frozen by BT Wholesale. Alcatel has analysed the problem as a synchronisation issue for specific modem types, and has today provided a fix for the problem. BT is currently testing the solution and will introduce it into the network if testing is successful.

2. Alcatel have developed a tactical manual means to provide a fix for those customers which have been identified to have this problem. The work to address these known faults will commence at 17:00 today and it is anticipated that this work will be completed by midday Saturday. Initial findings indicate that the synchronisation problems are most likely to occur on Solwise SAR715.

BT wholesale and Alcatel are making every effort to resolve the situation as soon as possible and appreciate that inconvenience may have been caused to Service Providers and their End Users. We trust that our actions will minimise any inconvenience."


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