Temporary hold placed on fibre on demand orders
Fibre on Demand (FoD) is an often mis-understood product and has also suffered from people getting over excited in the past, so we just want to be very clear, Fibre on Demand is NOT the same as the WBC-FTTP and GEA-FTTP services that are available to around 600,000 premises.
We’re asking Communication Providers to hold back from placing any new orders for FoD, after a recent spike in demand.
We’ve always been clear with industry around our operational capacity to deliver FoD and this temporary measure will allow us to work through our existing orders and avoid the risk of any backlog.Openreach Spokesperson response to us asking about a hold order on FoD services
We chased for the above statement as we are worried that as rumours of a hold appearing on FTTP orders gets passed around many people will think it is referring to standard FTTP services. The Fibre on Demand service is a custom build of Fibre to the Premises where you request an initial desk based survey, then if the price does not shock you too much you can pay for a £250 survey to get a more accurate quote and then make up your mind to proceed with the order, quotes can vary widely from £1,000 to £30,000 for the cost of building a full fibre link from the aggregation node. The confusion is so common we have a FAQ item showing how to tell what flavour is available to you.
The FoD service since its reappearance was always a limited availability service with resources assigned that should allow around 20 orders a month to be processed, and as such is designed for those businesses or home owners with spare cash who do not want to wait for the eventual full fibre roll-outs to reach them i.e. 2033 is a long way away.
No doubt there will be complaints that Openreach is not committed to FTTP etc etc but with the volume of FTTP delivery via Fibre First, the amount of new build premises and increasing proportions of FTTP in the BDUK projects still running there is more actual FTTP being delivered now than we have seen in the past. Additionally given that the workforce is not unlimited in size concentrating staff on specific areas which is what the Fibre First programme is doing is a much more efficient use of the workforce.